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Phone & Messaging

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3246 results found

  1. Hello,I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform. Please add this feature as soon as possible.

    2 votes
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  2. 3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Request is to remove the audible noise that is presented alongside the chatbot on Service Web.

    14 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.

    2 votes
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  5. There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote
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  6. Reset and Assign should include a clear old voicemail option.

    2 votes
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  7. We wish to know how much SMS sent/received in ours accounts

    2 votes
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  8. My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. Would be helpful if a ring group can go beyond the maximum of 30

    4 votes
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  9. I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all logged in to different accounts to ensure we can provide customer support.We recently installed LiveChat on all four websites, and I was struck by how easily it is for us to interact with customers on their dashboard where I can see messages from all four websites and know where they are coming from. If something similar to this could…

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you for calling XYZ", the following menu then routes to departments. If the callers selects to replay the menu they do not have to hear "Thank you for calling xyz", which is just untidy. It would also allow audio files to be grabbed from outside of the IVR structure (using java…

    2 votes
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  11. I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a short description box to type "fax spam" or "harrassing calls" as a description so I know at a glance in the future why we put a block on it.

    3 votes
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  12. Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

    1 vote
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  13. Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself

    1 vote
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  15. We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  16. It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.

    2 votes
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  17. Currently cannot login to account with uOrgin ad blocker enabed. Have no issues with AWS, Azure or O365 with it enable only RingCentral.

    1 vote
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  18. Not everyone has O365 and its a super basic/standard feature that has existed since the 90s

    5 votes
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  19. Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.

    5 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this call when you have multiple sites created in RingCentral.

    1 vote
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