3676 results found
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Have the IVR Visual Editor work with any role domain selected
When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual EditorWhy is it useful:-It will help customer that have a custom role and a different site to be able to use the IVR Visual EditorWho would benefit from-Any Admin of a site trying to use the IVR Visual EditorHow should it work- When an agent has a Custom role and a domain role different than ''company'', they should be able to use the IVR Visual…
12 votes -
Different Ringtones for Extensions and Numbers
Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a general sales lead calling the company or someone trying to reach me directly and answer the call accordingly.
28 votes -
Ring Central error codes need to be redone.
The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…
2 votes -
Option to select single playback when using IVR menu
Right now the IVR default settings for the greeting is for it to be played three times before transferring the call to the next step. Is there a way you could change that to a single playback?
6 votes -
Add "Group or Queue Membership" to User details
It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.
1 vote -
Forward voicemail to email size or time threshold
Hello RC, thanks for offering this platform.I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded.We receive emails when callers do not leave a voicemail (for example, they record for 1 to 3 seconds).It would be nice if the forwarding ignored, or had the option to ignore, voicemails that are clearly too short to contain a message.Thanks for the consideration!
3 votes -
Allow site manager to trigger afterhours rule for site without granting admin permissions
Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR.This would be especially helpful for early/emergency closure of a site due to weather.
2 votes -
This is a feature request for the call parking and call transfer feature for existing phones. We have the ability to do this on the phon...
...es that we get from RingCentral, but not for the Existing phone that are on our account. The customer would like to enable the Call Parking Feature on all of " existing phones" on their account. They are using Cloud9 phones ( softphones ) for RingCentral.Account Name: Vistra Corporate Services Company
Contact Name: Isaiah Bryant
Callback Number: (469) 983-3407
Email: Isaiah.Bryant@vistracorp.com1 vote -
Add Live support in NORTH AMERICA
Useful to all in Canada and US that are tired of dealing with offshore idiots
1 vote -
Two-Factor Authentication for Telus Business Connect
Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security
1 vote -
The contract and its duration should be available/visible in the Admin Portal for customers' reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
2 votes -
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones.
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.
2 votes -
Auto provision phone number from Azure AD City attribute
Would love to have Azure AD auto provisioning be able to assign a phone number in the area code that corresponds with one of these attributes: addresses[type eq "work"].localityStringaddresses[type eq "work"].postalCodeStringaddresses[type eq "work"].streetAddressStringThis would help organizations that span multiple cities be able to use Azure AD auto provisioning on new accounts in the matching area code that matches the city or zip code instead of first available which might not match at all
2 votes -
Text away message
Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.
1 vote -
Allow Locking of Individual Extension Fields/Settings
I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.
16 votes -
Out of Office Text Messages when going on Vacation
When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country
26 votes -
Add notification when blocked numbers are being added
Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.
1 vote -
Additional Company Extensions and Company Greeting
I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..
1 vote -
Use same email address use for multiple extensions
we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer convenient for us. we need to be able to assign the same email address to multiple extensions. it is not convenient to move the phones as frequently as we move back and forth between locations.
29 votes -
Identifying Incoming Call
I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have no clue how to answer the phone. Yes, I can hear it's coming from RC, but I do not have the option to set up separate name announcements to tell me which line is being used, to answer appropriately.
2 votes
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