3064 results found
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Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
1 vote -
Contacts created in System Mailbox to be shared with all users in UID
Customers would like to simply and centrally manage a list of non-RC contacts for RC users that are accessible to their entire organization. For example, adding a contact for their 3rd party HR service, payroll service, hotlines, and more.
1 vote -
Configure which Lines in a Shared Line Group can receive calls AND make calls
For example, out of the provisioned 6 lines, lines 1-5 are configured for both inbound and outbound calls. Then Line 6 is configured for outbound only. This would help Healthcare customers ensure that someone is always able to dial 911.
1 vote -
Custom Role Creation
When creating a new custom role (using Standard as base role), permissions under "User Call Logs" parameter becomes uneditable (greyed out) once the "Site Call Logs- Full Access" under Multi-Sites is ticked. The need to create custom manager role where it should have full access to the call logs of the sites but should not have permission to delete it's own call recordings is currently not achievable due to this. There should be permission parameters to be added to make this custom role feasible.
0 votes
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