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3245 results found

  1. Role Based Access Controls for Admin Permissions

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Remove the audible web chat noise when launching Service Web

    Request is to remove the audible noise that is presented alongside the chatbot on Service Web.

    14 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Separate option for user that can park and user that can accept private park location

    By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Custom Display Name for Call Queues

    There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote
    Needs More Information  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Reset and Assign should include a clear voicemail option

    Reset and Assign should include a clear old voicemail option.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. how much SMS sent/received

    We wish to know how much SMS sent/received in ours accounts

    2 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Increasing Ring Group Numbers Beyond 30

    My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. Would be helpful if a ring group can go beyond the maximum of 30

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Consolidated Dashboard for Multiple RC Accounts

    I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all logged in to different accounts to ensure we can provide customer support.We recently installed LiveChat on all four websites, and I was struck by how easily it is for us to interact with customers on their dashboard where I can see messages from all four websites and know where they are coming from. If something similar to this could…

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. IVR option to play just an audio file

    If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you for calling XYZ", the following menu then routes to departments. If the callers selects to replay the menu they do not have to hear "Thank you for calling xyz", which is just untidy. It would also allow audio files to be grabbed from outside of the IVR structure (using java…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Blacklist / block callers - an implementation idea

    I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a short description box to type "fax spam" or "harrassing calls" as a description so I know at a glance in the future why we put a block on it.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email

    Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

    1 vote
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  12. Multi Site: Enhance Multi Site Features -

    Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. admin user account that has a different email for smaller businesses

    Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Chat logs for RingCentral

    We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Admin option to send a text as another existing user

    It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Allow login to login.ringcentral.com with Ad blocker enabled

    Currently cannot login to account with uOrgin ad blocker enabed. Have no issues with AWS, Azure or O365 with it enable only RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Global address list, managable from admin console

    Not everyone has O365 and its a super basic/standard feature that has existed since the 90s

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Ability to download csv from License & Inventory Tab

    Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.

    5 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Display the caller Id or site name while receiving the call from the site number after business hours

    When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this call when you have multiple sites created in RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Call Queue Membership Based on Day (Rules)

    When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them.For example, they are manually added to a Call Queue for the Sales Team between Monday to Wednesday. They are then removed from the Sales Team Call Queue and added to a Call Queue for the Support Team between Thursday and Friday. This is because they have split their job role across two teams. If they are permanently added to both call queues they will receive all calls for both teams. This is not…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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