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3086 results found

  1. Increase the number of callers allowed in queue to 50 callers

    9 votes

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  2. I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.

    5 votes

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  3. In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.

    Feature Proposal:
    To address this limitation and provide greater…

    7 votes

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  4. To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:

    The ability to choose whether the UC called number or the originating called number is displayed.
    An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.

    These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Wants the member of call queue to accept another call while currently engage on a call

    10 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  6. A feature in which a user on a different user location can use international number as their outbound caller ID number. Lets say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  7. It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Customer wants 2 user ext to receive fax from main fax line

    10 votes

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  9. Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.

    23 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"

    The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.

    Requesting to have a separate option or button to change a user's security question or add an…

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.

    8 votes

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  12. I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users

    44 votes

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  14. Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.

    It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.

    If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…

    0 votes

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  16. We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.

    26 votes

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  17. have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?

    1 vote

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  19. Performance Report segregated by site for the last 3 months

    2 votes

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  20. REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
    The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
    I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
    Thanks

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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