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2999 results found

  1. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    21 votes

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  2. Calls from the mainline ring to extension ten from user extension if not answered ring to IVR and if the key press selected wherein the same ext is selected, the call should ring and if not answered, goes to voicemail instead of looping back to IVR menu

    4 votes

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  3. Would want to have the option to set a notification whenever a certain desk phone gets disconnected from an ethernet cable or power and goes offline.

    1 vote

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  4. There should be a option for the main Super Admin to delete scheduled meetings by other users.

    2 votes

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    • Ability to save the archived SMS data with contact information, date, and timestamps.
    • To choose what file format can be archived.
    4 votes

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  5. Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.

    17 votes

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  6. Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote

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  7. The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.

    5 votes

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  8. I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.

    7 votes

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  9. Currently, when the main company number is used as a fax outbound caller ID or fax number to users, the fax notification received shows that the From name is from the name of the main Super Admin extension.Since it's a company main number, The "From" should show the company name and not the extension name, especially, if it is not a direct number or not an operator set on Auto-Receptionist > General Settings > Settings > Operator and Fax/SMS Recipient.

    5 votes

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  10. Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app

    2 votes

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  11. The voicemail-to-text for a user shows words spelling out numbers instead of numerals. An example is the voicemail shows two instead of 2. It's much easier for us to read the voicemail if this feature would be applied on the voicemail-to-text feature

    3 votes

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  12. Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.

    7 votes

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  13. What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.

    For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".

    Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…

    2 votes

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  14. Currently international dialing, simultaneously allows international calling and SMS.

    I want to be able to provide permission to users to make international SMS and international calling separately.

    2 votes

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  15. we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks

    12 votes

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  16. I was hoping you could help me figure something out - we want to generate some reports about how many calls each user is receiving, but we're running into an issue

    Right now our main number call handling is set to route to a receptionist user, then the receptionist transfers calls to the intended recipient - seemingly a pretty normal office configuration

    But when we generate a Performance Report in Analytics, it shows that any call coming into the main number is being counted as a call to the Receptionist

    We can't accurately gauge who is taking calls when they're…

    1 vote

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  17. Ability to disable international SMS for specific users

    2 votes

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  18. When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    2 votes

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  19. We need to apply the option "Block calls with no caller ID" to run only in the direct number of the Super admin extension 101 however the option applies on all the extension of the account, as we have consulted support currently that is an expected behavior It would be nice if there is an option in the admin portal where we can choose the extension where this will apply and for it to be applied on all extension when set in the super admin

    1 vote

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