3885 results found
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Ability of admin to view if user is able to view unread voicemail
ability of super admin to check/view if user is able to see unread voicemail
1 vote -
RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes -
Track device mode changes with an audit trail
When the device mode is changed to voice or voice and fax, it should be reflected in the audit trail.
2 votes -
Block caller ID name should show on call recipient
The number is still showing on the call receiver even if I chose Blocked caller ID.
1 vote -
Call Queue Music
I would like to configure our call queue so that calls transition to overflow members seamlessly. Specifically, I need the hold music to continue playing without interruption as the call moves through the overflow list, rather than restarting or cutting out during the transfer.
2 votes -
Ability to retrieve users and phone numbers using mac address.
The customer requested a feature wherein they can retrieve the names of the users and phone numbers that were deleted from the admin portal, and be visible in the audit trail by searching the MAC address of the deskphone.
2 votes -
Ability to add a secondary address to the account
A feature that will give an option to add a secondary address to the account for the purpose of porting a number out of RingCentral
1 vote -
Status indicators for reviewed calls in RingSense
In RingSense, customer requests to have clear indicators when calls' already reviewed
1 vote -
Enhance Cloud Connector Routing: Increase 10-Range Limit
User Persona & Impact
Target Audience: Enterprise Customers with Hybrid Deployments (RingCentral + 3rd Party PBX like Cisco CUCM/Avaya).Impacted Area: Cloud Connector / Inbound Routing Logic / Hybrid SIP Trunks.
Severity: High (Blocks migration/coexistence and causes routing failures).
Problem Statement
The current 10-range hard limit for Cloud Connector inbound call routing is insufficient for enterprise customers managing coexisting/split dial plans.When migrating from an on-premise PBX (e.g., Cisco CUCM) to RingCentral, customers often have a single block of extensions where some numbers have migrated to RC, but the rest remain on the legacy PBX.
Because RingCentral currently lacks an…
1 vote -
Messaging Administration - Relocate the Manage Admins function to the Web
Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.
The simple suggestion is to move these functions to the standard Web Admin portal.
9 votes -
Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
3 votes -
Additional Call Log filters
The customer would like additional filters in the Call log for users who often answer incoming calls, who often park and answer parked calls, etc.
1 vote -
Allow Admins the ability to schedule activation emails
It would be a nice feature to schedule activation emails for users that do not accept them right away. Currently we need to manually send them once the email expires. This would be easier if we could schedule a way to send them every Monday? Every Friday? Monday and/or Friday?
6 votes -
Block Numbers Company-Wide
We are unable to block numbers company-wide at my company. We have tried the methods suggested by others on RingCentral forums and have not found a working method. We tried blocking numbers on a super admins extension and it does not block the number company-wide. There is no apparent way for a super admin to switch to the extension of the main line to block there either, as was suggested by others. I've seen others say they resorted to manually blocking numbers for each extension which is ridiculous. This needs to be a built in feature for admins to use…
6 votes -
Update distribution list that has over 20 members in the email notification section.
Need to update the distribution list that has over 20 members in the email notification section. Currently can update only 8 emails in the notification section.
1 vote -
Automatically disable a user after a set number of days
Have the ability to automatically disable a certain user after a certain period. That will be helpful for employees who will be laid off at certain times.
1 vote -
Agent priority for callback
looking to see if certain agents are set as priority for the callbacks
1 vote -
Feature Request: Ability to Import data from another providers data after porting the phone number
Description:
currently there is no option to import data like Call history, SMS logs and other information from another providers database to RingCentral so that it can easily store the original data and keep it in the new SystemRequest: to have the ability to import the data that the phone number had with the original provider
Proposed Solution Features:
Add Import Call Log data or SMS History
Benefits:
It can allow easy access to the old data for the recently ported number and can be easily retrieved for use in reporting and tracking1 vote -
Set automated test calls to IVR
RingCX or RingEX have the capability to set automatic test calls on the POCs that are in RingCX or external numbers that might forward into a number we have in the POC that points to an IVR
2 votes -
Include Hot Desk Login/Logout Events in Audit Trail
Currently, login and logout events on Hot Desk phones are not captured in the Admin Portal’s Audit Trail. Adding these events would significantly enhance monitoring, troubleshooting, and compliance tracking.
We recommend logging Hot Desk login and logout activities with complete details, including:
• Date and time of the event
• User information (e.g., extension or user ID)
• Hot Desk phone/device information
Making this data available in the Audit Trail would provide administrators with greater visibility and a more comprehensive audit history of Hot Desk usage.
3 votes
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