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Phone & Messaging

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3039 results found

  1. Be able to add hotdesk phones to call queues

    8 votes

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  2. It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.

    1 vote

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  3. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    23 votes

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  4. Supervisors need to only have access to the recording of their team members. Currently it is an all or nothing setup.

    4 votes

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  5. 3 votes

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  6. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    9 votes

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  7. Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.

    7 votes

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  8. The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.

    7 votes

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  9. 1 vote

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  10. We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support

    1 vote

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  11. I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.

    2 votes

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  12. Overview:The current fax transmission report notification system sends notifications via email, providing essential details about the transaction. However, it lacks the capability to edit and display the company's fax number instead of the main number. This enhancement is crucial as it ensures that the transmission report serves as valid proof of transactions sent using the company's fax number, enhancing accountability and clarity.Feature Description:Customization Capability: Enable users to specify the company's fax number to be displayed in fax transmission report notifications sent via email.Email Template Modification: Modify the email template to include a field for the company's fax number, allowing users…

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. Our client wants to have the option to import contacts using a .csv file containing contact numbers that have commas for pauses. Currently, it is not allowed to push through due to format issues.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. option to adjust users timezone to call queue as there are different call queues and users are on different timezone

    5 votes

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  15. We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account

    1 vote

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  16. Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.

    This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.

    We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.

    1 vote

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  17. An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.

    1 vote

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  18. would like to have a report on how the keypresses has been utilized on the IVR

    3 votes

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  19. Based on a ChatGPT OpenAI search on blocking (not recording) calls for 2-party consent states, it was recommended to create a custom rule with an action Do not call record, but as we've found out that option/action is not available.

    Would it be a simple update to add that option to the custom rules actions/options with the backend code instead of creating some altogether different?

    5 votes

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  20. It would be a great help if we can set up a fax only option inside the Admin portal. Wherein, we can have it behave like a message only extension.

    We can have the customer set up a fax only number to this extension.

    4 votes

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