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  1. the french local 09 numbers ex: +33912345678 , must be considered as local numbers in our dialplans as the 01,02,03, 04& 05 , not premium ones.

    the 09 numbers are free of charge (the only difference compared to the other local prefixes 01,02,03,04 & 05 is that the 09 numbers are non geographical). they must be all whitelisted as well on our SBC so that customers can reach them easily from any of our product REX, RCX, etc ....

    5 votes

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  2. Instead of Using key press 0 or 9, customer want to have an option to chose a different number to press co on demand call recordings.

    2 votes

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  3. The customer is requesting to allow a Japanese toll-free Number as their Caller ID call to a local Japan number. However, this is restricted due to in-country regulations local carriers block the call and set it to auto-busy.

    5 votes

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  4. Service parameter = Preserve Caller ID after call transfer should be available in SCP

    1 vote

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  5. Hello, company with Smart ACR active here. We are interested in the outbound call data of our employees and want to minimize the potential of sales calls being hindered by the recording message. I'd like to suggest a customization option to edit the options for when a two-party or one-party state is contacted, where if a one-party state is connected the call records with no message, and if a two-party state is connected to not record the call at all.

    1 vote

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  6. It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers

    2 votes

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  7. Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next group

    1 vote

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  8. The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.

    3 votes

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  9. To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.

    4 votes

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  10. Enable customization on the audio conference host code

    1 vote

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  11. i want to remove the sound when I am dialing a number on my ringcentral application.

    5 votes

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  12. would like to set up a ringtone to identify if its regular call or transfer call

    2 votes

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  13. As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.

    5 votes

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  14. We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.

    Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.

    However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…

    2 votes

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  15. Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    18 votes

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  16. We need option to listen live or check the recording of the entire call once the main number is dialed. Including the stage when they are listening to the prompt if the call is being routed to IVR prompt.

    2 votes

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  17. Ability to switch to backup internet without disconnecting desk phones while switching network.

    3 votes

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  18. In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US, Mitel phones are not listed among the supported devices. Please add Mitel phones to this list to enable the use of the Intercom feature.

    3 votes

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  19. Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.

    5 votes

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  20. option to add group call pick up in key template

    2 votes

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