624 results found

1. Improve Handling of Multiple Incoming Calls to Reduce Disruption

   Description of the Idea:
   Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.

   Problem Statement:

   • Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
   • Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
   • Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.

   Suggested Improvements:

   • When a user switches back to their current active call after viewing the new incoming call, the system should not automatically bring the new incoming call back to the foreground after 30 seconds.
   • When a user manually switches between calls, this should be taken as confirmation that the user is aware of the new call, so continuous audio notifications should be suppressed or minimized.

   Use Case Example:

   • A user on an active call receives a second incoming call.
   • The incoming call pops to the front and starts a continuous ring.
   • The user switches back to the first call to finish an important task.
   • Currently, after 30 seconds, the incoming call forcibly returns to the front and rings continuously, disrupting the active call.
   • With the proposed improvement, the user’s choice to remain on the first call would be respected, minimizing disruption.

   Benefits:

   • Enables users to complete ongoing tasks or conversations without forced UI interruptions.
   • Reduces stress and cognitive load caused by intrusive notifications.
   • Improves the overall user experience during multitasking scenarios in high call volume environments.

   Priority:
   Medium, but impactful for user productivity and call quality — implementation should be considered ASAP to enhance usability.

   Conclusion:
   Refining the handling of multiple incoming calls by respecting user call focus and minimizing intrusive audio notifications will greatly improve call handling fluidity and user satisfaction.

   Description of the Idea:
   Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.

   Problem Statement:

   • Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
   • Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
   • Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.

   Suggested Improvements:

   • When a user switches back… more
   1 vote

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2. Persist - Add support for Germany

   Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

   Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

   17 votes

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3. outage communication

   Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
   Ringcentral main customer service line was not connecting including my phone lines.

   No email from ringcentral on the outage.
   No text on my phone number.
   Nothing on the ringcentral website main page.
   No notification on the ringcentral app.

   Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.

   I finally during the outage found this website page that I couldn't find on the ringcentral site that listed current outages which is how I found out.

   Fix it folks your a communication company that should communicate with the best of them!!!!!!

   Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
   Ringcentral main customer service line was not connecting including my phone lines.

   No email from ringcentral on the outage.
   No text on my phone number.
   Nothing on the ringcentral website main page.
   No notification on the ringcentral app.

   Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.

   I finally during the… more

   4 votes

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4. Sync RC desktop application contacts to Polycom CCX600

   Sync RC desktop application contacts to Polycom CCX600

   2 votes

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5. Text and phone outbound number to match inbound call number automatically

   I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result

   2 votes

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6. Enable T9 Search on Cisco CP-8851 and Polycom VVX-450

   Requesting support for T9 (predictive text) search functionality in the contact directory and call history on Cisco CP-8851 and Polycom VVX-450 desk phones. This feature would significantly enhance the user experience by allowing faster and more efficient contact lookup using the keypad, especially for users without touchscreen models. Enabling T9 search would align these devices with modern dialing expectations and improve overall usability for large contact lists.

   2 votes

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7. Polycom VVX Presence

   Presence should not disappear on the main page when hitting other buttons such as "Conference" and "Transfer".

   1 vote

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8. Allow me to issue a passcode to callers I want to reach me

   I have to post my number and I’m often overwhelmed by calls. I have to be able to answer it at times to verify my identity. So something like a secret extension would be great.

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9. RE: Google Voice Numbers

   RE: Google Voice Numbers
   When a google voice number is forwarded to a Call Queue WITH A CALL GREETING, the call does not come thru to us because the google system wants the #1 to be pressed.
   The suggestion is that the RC system has a preference that can be toggled on that would press #1 automatically when a call comes in so that it can continue thru the system, ring our phones and we can pick up.
   I tested extensively with Ellie and with Sinch your provider. Please look up those notes.
   I am available for any necessary testing.
   Troy
   917 544-1985

   RE: Google Voice Numbers
   When a google voice number is forwarded to a Call Queue WITH A CALL GREETING, the call does not come thru to us because the google system wants the #1 to be pressed.
   The suggestion is that the RC system has a preference that can be toggled on that would press #1 automatically when a call comes in so that it can continue thru the system, ring our phones and we can pick up.
   I tested extensively with Ellie and with Sinch your provider. Please look up those notes.
   I am available for any necessary testing.… more

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10. Call on mobile phone say they are from RingCentral

    Currently when RingCentral forwards a call it does not distinguish on my mobile whether it is a personal call to my cell or a forwarded call from work. The ability to distinguish whether it’s a call from my vet vs a patient call would be very helpful.

    1 vote

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11. Allow portal access to change configuration file

    I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.

    14 votes

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12. We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.

    We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account information with us. We maintain a second toll free number that currently routes directly to the VRU without going to a phone tree or the agent side of the call center system. In an attempt to route the calls for the VRU into the call center, we wet up a call queue linked to that toll free number and pointed that call queue to the extension that represents the connection to the call center server and the agent side of that system. The system requires a unique DNIS to identify which pathway to put the call on, agent side, or VRU side. As it currently stands, no matter which toll free number is dialed, the call is represented to the call center server as originating from the unpublished local number assigned to the virtual user that connects to the call center server.

    There is no interface element in RC that we can find that will force the inboud call to be identified in some other way, either by tagging with a unique number, being tagged with the RC extension number for the virtual user or the call queue, or by identifying the full toll free number that the call came in in. Adjusting caller ID settings did nothing, and the system continues to pass to the call center the local phone number assigned to the virutal user.

    As an end user we desperately need more control over what data is passed in a SIP session, especially DNIS data so that a receiving telephony server can identify calls and route them properly to the correct resource in that system.

    We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account… more

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13. Incoming calls should play a ringtone when the Poly desk phone is on an active call

    Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.

    2 votes

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14. Brings Caller name along with Caller ID when call client

    Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side

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15. Set ringcentral mobile app as default app for calling for IOS

    Set ringcentral mobile app as default app for calling for IOS

    14 votes

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16. Full Call Transcripts (Part 2)

    Enable company-wide Call recording to also include option to turn on company-wide call transcripts for both RingCentral app users and RingCentral desk phone users. We would like each user to have the ability to save transcripts into various client files.

    1 vote

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17. Missed call tracking

    Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.

    1 vote

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18. Deskphone pairing with Cordless phone (e.g. Yealink W76P)

    I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .

    1 vote

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19. Allow Outbound Capability for Philippine Numbers

    We are requesting to enable outbound capabilities for Philippine numbers.

    1 vote

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20. Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App

    When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.

    The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.

    It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.

    2 votes

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