829 results found
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Ability to assign user extensions on Key template under Key Layout
From Admin portal > Users > templates > key templates > key layout > instead of extension slot, it would be great if we can choose the user extensions that we would assign to it already
9 votes -
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
1 vote -
Enable DND Sync for the Yealink Phone Model Yealink T54w
Enable DND Sync for the Yealink Phone Model Yealink T54w to Sync with RC app
4 votes -
Updating Default Announcement Only Extension
Announcement Only extensions- default message.
1 vote -
Muliticast paging should be a default setting or simple option to enable
Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.
9 votes -
Headset Behavior with Silent Ring
Poly confirmed that if the ringer is set to “Silent Ring,” the phone defaults to a “New Call” state to ensure users do not accidentally answer an incoming call they might not be aware of.
While I understand the concern about the user answering a call on the headset that they might not be aware of when the ringer is set to silent, this could be avoided by alerting them for all calls through the headset regardless of the ringer type setting. It makes sense to silence the phone in some situations, but not the headset.
Even if a new…
1 vote -
When swapping a phone add a screen to assign location before hitting swap
When a phone is swapped from the Ring Central App to a physical phone, have a screen that pops for you to assign physical location. This will save time instead of having to go back into the phone setting the location and then back to the users to move forward.
1 vote -
Include the RC Account Name for Forwarded Calls to Another RC Account
The customer have 2 RingCentral accounts. He needs to identify that the calls are forwarded from their RC account.
1 vote -
Configure the Yealink base station and handset to ring simultaneously for incoming calls.
Allow the Yealink W76P base station and its paired handset to ring simultaneously for incoming calls. Currently, only the handset rings, but customers would like both the base and the handset to alert at the same time to ensure calls are never missed.
1 vote -
Support shared lines when a user logs into a hot desk phone
When a user is a member of a shared line and logs into a hot desk phone, the shared line should be available on the hot desk phone as the user's primary line and any other lines setup in Presence.
Currently, the user with a shared line can log into a hot desk phone but the shared line will not display/ring on the hot desk phone.
When a user logs into the hot desk phone, the phone should fully become that user.
1 vote -
Caller ID Name as a Number
We as customer, we don't really use Caller ID Name. It would be great if we can customize caller id name as a number itself.
5 votes -
Denote a call is a transferred call in the screen when answering call
Ability to see if a call was being transferred. Would be nice to see if it is a warm or blind transfer if the call as it is ringing for the recipient of the transfer.
1 vote -
Deskphone Only License
Have a tiered license for just a phone sitting on a desk that isn't assigned to a specific user. For example, a "hotel" desk, where anyone can come in and use the deskphone, but it's not priced on the same tier as a "Ring EX User" License, that has the capability to use the app and it's features. As we have a 100+ deskphone's throughout our organization that are just phones that any user can use, but they don't use the app or any of it's features (waste of money).
Also, if someone has a "Ring EX User" license but…
2 votes -
Allow outbound calls from one agent to display in the call history of all agents in a call queue
When our organization misses a customer call, an agent will return that missed call; however, the other agents do not see that an outbound call was placed (returning the missed call). This leads multiple agents to call back the same missed call, resulting in inefficiency and an impact on overall customer satisfaction.
This feature would allow agents in a call queue to see, in real time, that the missed call was already handled from the RingCentral application on Desktop or Mobile.
3 votes -
Allow internal callers to bypass my workday schedule
Current Scenario:
User has configured a schedule for their extension to send calls to voicemail after business hours. When an internal user calls them, their call goes to voicemail.Solution:
Add the ability to only apply the schedule to external callers, and allow the user to be reached by internal callers.2 votes -
Add AI Notes to the API
Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app
18 votes -
assign feature key
Please add Forward to the Assign Feature Key options that include DND, Intercom, Page, Directory, and Redial. We have a need to enable/disable Forward to the same number every day and would like to have a button on the main phone screen to do so.
1 vote -
Merge recording and AI notes warning message
When the customer is in a call with an agent, he would hear 2 separate system messages to signal him that the call is being recorded and that RC AI is taking notes of the call.
Would it be possible to merge the 2 system messages into one when recording and AI notes is automatic on all calls ?
It would be less confusing for the customer
1 vote -
changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
Call Forwarding Synchronization Issue on Avaya IP Phones
When call forwarding is activated directly from the Avaya desk phone, the setting is not synchronized at the system level. As a result, the softphone does not reflect the forwarding status and continues to ring on incoming calls.
Conversely, when call forwarding is activated from the softphone or configured at the administrative level: the physical desk phones no longer ring, as calls are properly forwarded,
however, no visual indication is displayed on the Avaya IP phone to show that call forwarding is active.
As a result, when a call is routed to the extension, the Avaya IP phone does not…
1 vote
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