688 results found
-
2 votes
-
Blocked numbers in user template
Add the option of blocking a number to the user template so that specific blocked numbers can be defined and applied to a set of user per template.
2 votes -
Option to Disable "*" Keypress Commands During Calls
We would like the ability to disable or turn off the functionality where pressing the "" key during a call triggers call forwarding or other system commands. This would allow users to enter passcodes or navigate external phone menus (e.g., conference bridges or support lines that require a passkey starting with "") without interference from RingCentral's star code features.
1 vote -
Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC
Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.
6 votes -
The ring central phone dialer always shows up in my company personal entry screens when someone calls me
Let the ring central phone dialer only come up in ring central app, as I already hear the phone ring, and I always have to minimize the dialer while I'm trying to enter orders.
1 vote -
Workflows for Phone!!!!!
Workflows are very limited today and only apply to SMS. The NEED for Workflows flexibility for phone is a major option Mitel (ShoreTel) customers lost moving to RingCentral. EX: A workflow to allow a users to send calls to voice while on an existing call (on any RC device), however if a specific user or external priority customer calls, allow it to ring through while on an existing phone call.
Workflows were call Call Handling Modes in Mitel/ShoreTel and other PBX systems.
1 vote -
Notification when call ends.
Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.
This is such a basic but important feature. Thank you.
16 votes -
Caller ID Name as a Number
We as customer, we don't really use Caller ID Name. It would be great if we can customize caller id name as a number itself.
1 vote -
update History info for calls being forwarded to external numbers
Hi Team,
We would like to request to update History Info for all calls being forwarded to external numbers. Currently, we received a lot of cases that calls are not being forwarded to external numbers if the incoming call display shows the incoming caller ID. But, when changed to the called number the call goes through.
1 vote -
connect the intercom Grandstream to RingCentral
Can you support Grandstream brand intercoms? We need it very much !
1 vote -
Send call recordings to email like how voicemails are
Saving call recordings (and voicemails for that matter) is relatively cumbersome, and furthermore the call recordings don't have a great way to keep track of which ones have been downloaded and saved externally except to delete them. I would like for call recordings to be sent to my email WITH the AI notes much like emails are and then I can managing the saving of them from there. This should not be a hard feature to add as an option for users that wish to turn it on.
1 vote -
Ring Central should provide more effort in addressing Ring Central numbers being spoofed to scam/harass people.
Ring Central should have solutions available for when RC customer numbers are being spoofed and used to harass and scam individuals. These victims will blame RC customers for their predicament, possibly going on social media and unfairly damage the RC customer reputation. Ring Central should also beef up the security of these numbers to reduce the likelihood of them being spoofed int he first place.
2 votes -
Inbound Call Filtering Based on Area Code
Overview
Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.Problem Statement
While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:Route calls…
4 votes -
Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot
Deskphone settings should not be erased after a reboot. The settings should remain the same.
2 votes -
Disable extension from receiving internal calls from almost everyone
We have one department where employees shouldn't be receiving extension to extension calls direct from users, instead all calls should go to a call queue which rings the employee's phone. The only direct calls this department should receive are from other users within that department. So my request is that:
- There should be a way to block all incoming calls from an internal extension (unless they go through a call queue)
- There should be a white list where certain extensions are allowed to dial in
1 vote -
one phone number/ extension with two deskphone assign
customer would like to set up a two deskphone in one extension with one number or licensed
7 votes -
Call Extension
I want to stop giving direct customer numbers to my technicians.
I want to have one main business phone number.
I want to generate a unique extension for each customer.
I want my techs to always call the same number using the customer’s extension.
I want all calls to be recorded.
I want to keep customer numbers private and protected.
I want to easily manage 70–80 calls per day in one system.1 vote -
Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
Disable "Connecting" Message for Internal Calls
Current Functionality:
When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.Requested Functionality:
Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.Use Cases:
1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an…1 vote -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
3 votes
- Don't see your idea?