2789 results found
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Fix links to not break when there's a parenthesis
JIRA urls have parentheses in them sometimes, but pasting this into Glip produces hperlinks that don't work because Glip thinks the final parenthesis is theirs. Please figure out a way to not break the link when it contains its own parens
1 vote -
Segregation of contacts on Apple iPhone and sort via Last Name/First Name
To categorize my contacts in different categories
1 vote -
Give administrators the ability to switch of the RC App " App status"
When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Only when I open my app does my true"User status"(available, in a meeting, do not disturb) displays to other agents.
3 votes -
Nicknames
There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
3 votes -
Change defualt time zone in ringcentral scheduleing
The reason we want this change is so that we don't have to remember to the change the time zone all the time when creating lots of meetings.
1 vote -
Multi-select participants to create team
Or any faster way (like drag-drop) to create a large team without having to type every name/adress. And it's really difficult to know who you already added since the name is not greyed when you typed a name.
1 vote -
Handle missed calls option - Add the ability to return caller to the staff member that transferred it
If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE would like another option added which will allow the called to be transferred to the staff member that first transferred the call
4 votes -
Eliminate the 60 line limit on texts from Desktop App
There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.
2 votes -
Operator Extension
Adding option to change Operator extension in RingCentral App
2 votes -
Enable SMS for New Zealand numbers
Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
3 votes -
Ability to clear individual @mentions in @mentionfeed
Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on.Possible solve: Allow me to X out or say "read" for each, and those would disappear from that feed. Then there could be a second view of that feed that includes all - you could toggle between "Action Needed" and "All."
1 vote -
Call popup suggestion in Glip
When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too
1 vote -
Feature Request: Glip Direct Message Filtered Alphabetically
Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list.Along with that, there is also be a way for users and admins to filter out the list of users alphabetically.
1 vote -
Configuration Data Export or Report
It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.
3 votes -
Language Translator
A built in language translater feature would be awesome.
9 votes -
Error Message "Limit Reached" on RingCentral Phone Desktop
Customer is using two devices to log in to his RingCentral account. desktop and a laptop how ever he wants to use both devices without getting error Limit Reached or without Deauthorize another device to log in
1 vote -
Fix Custom Rule Issue for Call Queue Members
Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…
4 votes -
Able to copy message by just one click using the RingCentral app
Able to copy message by just one click using the RingCentral app
1 vote -
Add the ability to copy and paste from Excel into a Message
I would like to be able to copy numbers and text from Excel and keep everything "as is" in 2 dimensions (in a grid). The information currently is pasted in a single column in the message so the table format is lost.
1 vote -
having the option to save the call recordings using the RC phone app even without playing it.
having the option to save the call recordings using the RC phone app even without playing it.
1 vote
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