3232 results found
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Workflow builder for Company Greeting
If an account has the auto-receptionist routed to Company Greeting and then receives a call that gets disconnected while at the company greeting phase, a missed call is generated. There should be an option to create a workflow builder when the call is just at the company greeting phase.
1 vote -
Scan To Fax Feature
Scan To Fax Feature should open scanner interface like other app to allow users to change scan settings.
2 votes -
Ability to add an admin to a team group created by a different user
As an admin on the account the admin should be able to have access to add admin to any user created group in the RingCentral App
2 votes -
DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration
The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.
9 votes -
Remove the Capability of Forwarding a voicemail message in Ring Central Application
We would like to request the removal of this option from the application across the entire account. This change is necessary for us to maintain centralized control over voicemail received by each extension.
3 votes -
Park Group MS Teams Embedded App
Have the ability to select this park location in the MS Teams Embedded App to park a call
2 votes -
Support Multiple Account Sign-Ins with SSO in RingCentral App
Currently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
3 votes -
1 to 2 Seconds Audio Delay
Wants to have option to improve the audio delay or remove the audio delay while on a call.
2 votes -
All-in-one MS Teams application with EX and CX capabilities
The customer wants to use a single application, MS Teams, that integrates both EX and CX platforms/systems. He prefers to use just one application for both.
2 votes -
SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
107 votes -
Call Disposition Tagging & AI-Based Call Categorization
Feature Title:
Call Disposition Tagging & AI-Based Call Categorization
Summary:
Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.
Requested Functionality:
- Manual Call Disposition Feature:
- Allow agents to select a call disposition after each call.
Suggested disposition labels:
- Bookable Lead
- Not a Lead
- Callback Later
- Spam / Wrong Number
- AI-Powered Call Classification (Optional):
- Use RingCentral AI to automatically analyze call recordings or transcripts.
- AI should suggest or assign a disposition based on…
4 votes -
Changing voicemail and notification settings of call queue within mobile application
It will be more convinient if we have the option to change the notification settings of call queue through RingCentral Mobile Application
2 votes -
Allow any kind of headsets to work with RingCentral's Background Noise Reduction Tool
As advertised on https://www.ringcentral.com/us/en/blog/reduce-background-noise/, RingCentral uses AI, so it should not only work on recommended headsets. It should work, whatever headset is used, so that the system only picks up the primary voice.
2 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
34 votes -
To integrate the Praevius app
To integrate the Praevius app to show the time stamp using embbed dialler, it is not showing the setup event and proceeding event, it goes.
1 vote -
RC for google should have direct link to the call settings
RingCentral Google should have more settings that will direct her to the admin portal to set his incoming calls and the like
1 vote -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
22 votes -
Message pops up when a caller calls
A great feature would be a popup when a customer calls us with any little notes about the customer. For instance, If I dialed a customer's number and they did not pick up, I create a little note about the caller that says, I tried calling ABC to make them pay their upgrade of $30. Please run the card if he calls back." That way other associates know how to serve the client.
1 vote -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
8 votes -
Turn off Incoming Video Call Notification on Mobile
I am using an iPhone and PC most of the time, I want to have a feature where I can turn off video call notification on mobile app. Right now it rings both at the same time.
2 votes
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