3033 results found
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Options to customize the forward and reply option when receiving a call in RingEX
Options to customize the forward and reply option when receiving a call in RingEX.
1 vote -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
6 votes -
Swipe option to leave a VM or send an Automatic mesasge
Have an option to :
when a call comes in, have a button to send to VM
when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".2 votes -
Accept multiple calls using User Extension
It will be very useful if the user extension can accept multiple calls.
Call waiting feature should able to answer or handle multiple calls not to limit for two calls at the same time.1 vote -
Show caller ID name with caller number in the RC app for mobile.
Show caller ID name with caller number in the RC app for mobile.
5 votes -
Option to navigate to Apps and install apps
Within the RingCentral app, users have the option to navigate to Apps and install apps. Customer would like to have an option to disable app feature.
1 vote -
incoming call respond
It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.
1 vote -
9 votes
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IVR Caller ID - Site Number / Phone number dialed showing on App & Deskphone IVR
Looking for an option to on show on caller receiver per Auto-Receptionist on the account on which number/ site is dialed from the caller. We have 4 different main number on the account we want to show on the call receiver via app or desk phone on which site/number was dialed by the client or caller.
3 votes -
Cloud Recording Audio
RC Meetings. Cloud Recording defaults to Speaker View
When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
Please explain a solution.5 votes -
RingCentral AI transcription availability on RingCentral Archiver
Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application
3 votes -
Download Ring Central app on my Samsung Galaxy Watch
Download Ring Central app on my Samsung Galaxy Watch.
1 vote -
Custom Tag Creation
Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).
Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.
Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.
Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.
1 vote -
Automatically Adding Unknown Incoming Callers to Company Contacts
This feature refers to a system functionality where any incoming phone call received by the company is automatically analyzed, and if the caller’s phone number is not already saved in the company’s contact database, it will be automatically added to the system
1 vote -
Conference call line without a participate code
We want to use a conference call line without a participate code.
1 vote -
Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.
We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.
6 votes -
Hide RC app stand alone
option to hide the standalone window, option is no longer available as shown on this KB:
https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US2 votes -
Utilize Rc numbers for whats app business
cx wants to be able to utilize RC numbers to be used to register for whatsapp business
24 votes -
show the number on the call history screen
Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.
4 votes -
Add Option to Filter All Posts by a Specific User Within a Team Conversation
Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.
1 vote
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