3261 results found
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Automated Task Creation & Daily Summary from Call Transcripts
Description:
We request the ability to automatically generate actionable tasks in the RingCentral app based on the task summaries identified in call transcripts.Use Case:
Currently, RingCentral transcribes and summarises calls, often including follow-up actions. However, converting these summaries into actual tasks within the app requires manual effort, which is time-consuming and can lead to missed follow-ups — especially on days with high call volume.Requested Features:
Automatic Task Creation
Automatically convert identified task summaries from call transcripts into tasks within the RingCentral app.
Tasks should be linked to the corresponding call/transcript for context.
Daily Call Summary Thread
Generate a…
2 votes -
Assign a co-host before the meeting starts
Have an option to assign a co-host before the meeting starts, just in case the main host is unable to join the meeting.
3 votes -
Continue using the the RC desktop phone app
Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.
9 votes -
Keep "Available" status even when signed out of the RingCentral App
Please enable the 'Offline Presence' feature for my account/extension so my status can reflect call availability even when I am signed out of the app.
1 vote -
Allow adding more than 3 accounts to RingCentral app
The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.
This will be useful for partners that are working projects for multiple RingCentral customers.
10 votes -
Upload Custom Voicemail Greeting
I believe in previous versions we could upload our own customized greetings. On version 25.4.2013.1236 Windows, (under Voicemail Greeting>Custom) it only allows you to record and download. You cannot upload a greeting. Please make this a feature to upload your own personal greeting.
2 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.
Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.
168 votes -
option to remove or customized tabs on Phone tab on RC app
have an option to remove or customized which tab should show when we click the phone tab, because previously only favorite tab is showing there but now HUD, notes and transcript is now showing .
1 vote -
RingCentral App Status
Additional status (Breaks/Lunch) on RC App
20 votes -
Group text to everyone in the RingCentral desktop app
The customer would like to have a feature wherein he can just select each person/user from his contact list and send group messages.
1 vote -
Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
RingCentral app Contact Status
We're considering adding a feature to display user status directly in the Contacts list, without the need to click on individual names. This would show statuses like "in a call," "in a meeting," "offline," "online," and "available to receive calls." We believe this could enhance user experience by providing quick, at-a-glance information about contact availability.
5 votes -
Automatically switch inbetween between audio source via Ringcentral app
Hi, I constantly lose connectivity on my Bluetooth device while on a call, even though my device was fully charged. I need an option on the Ringcentral app that could remember a secondary source switch automatically so that if I lose connection on my device in the future, I won't have to manually set audio sources on the Ringcentral app.
1 vote -
SMS Company Templates
SMS Company templates not working. We need to have the feature enabled.
2 votes -
Allow Ring Central Mobile app to orient the screen based on phone settings
Give the Ring Central app the ability to orient the screen to your phone settings. It is really annoying when the screen on my phone is tilted to a "landscape" and the app view does not adjust when I orient my phone in a different way.
1 vote -
Light Indicator Notification from Application
We have a customer who would request a feature that provides a light notification on her headset—something she can enable on her computer and use directly with the headset.
2 votes -
Option to Disable “Switch Call to This Device” Banner
There is currently no setting to disable the “Switch call to this device” banner when using VoIP calling. The banner appears automatically once the app is installed and calling is enabled.
While this supports call continuity, it is unnecessary for users who do not switch calls between devices and can be distracting.
Request
Add a setting that allows users (or admins) to turn off the “Switch call to this device” banner.Benefit
Cleaner interface
Fewer interruptions during calls
Better support for single-device and enterprise use cases
1 vote -
RingCentral web app to bring it always on front
When using the RingCentral web based app to bring it always on front when receiving/engage on a phone call.
1 vote -
disable "forget password" link for end users
A way to toggle (turn off/on) the ability for an end user to be presented with "forgot password" link, so they are forced to contact an admin to change or reset their password.
1 vote
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