3144 results found

1. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control

   Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line

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2. Request to Enable Masking of Mobile Numbers of external users/callers in RingCentral App

   We would like to request the implementation of a feature in the RingCentral app to mask callers' mobile numbers during Incoming outgoing calls.

   Mask the customer number not our ringcentral number

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3. Prevent newly added users in a group in RingCentral App to see previous conversations.

   To have the ability to prevent newly added users in a group in RingCentral App Messaging to see the previous messages.

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4. Ability to play the recording while seeing the transcript/notes all on the same tab/screen.

   Ability to play the recording while seeing the transcript/notes all on the same tab/screen.

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5. A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or th

   A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or the desktop app (and whether it is Windows or Mac).

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6. Use BlueBeam Revu as default PDF viewer within RC app

   Is it possible to use BlueBeam Revu as default PDF viewer within RC app? Can I use BlueBeam Revu as default PDF viewer within RC app?

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7. Force Log off

   In avaya when a user logs into a new computer they have to manually deatuthorise their old computer to be able to login to the new one, This is quite annoying as staff hotdesk a lot and are constantly contacting It support to get this resolved

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8. live transfer/warm transfer from a merged call

   Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.

   10 votes

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9. iOS

   When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.

   Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.

   When adding a second call, upon connecting, user is immediately dropped into iOS native phone "lock" screen (see 2CalliOSLockScrn_NoRCButtonMergeDisabled.PNG) where disabled merge button is presented in same position that, when on a single call, a return to RC button exists. Without the RC button user may believe they are still in RC App (like when they do a single call).

   User has to swipe out of the native iOS screen and select RC screen to return to the RC App to merge the calls (see 2CallCnncAftrRetrnToRCScrn.PNG). This is a pain and keeping user on RC screen after connecting second line would allow user to merge calls (the most likely objective when initiating an added call). As alternative, convince Apple to keep RC button on the Lock Screen when multiple calls are active.

   Also, this would be very confusing to users with limited sight because: 1) they are immediately taken to a screen not related to the app they just dialed a second call from (unexpected behavior); 2) they lost the return to RC button they normally see when a single call is connected to the device (overloading button location); 3) difficulty seeing small grey merge arrows on the disabled merge call button (low contrast icon); and 4) the merge call button is disabled on Lock Screen but can be performed if they can find their way back to the RC screen where they just finished connecting the new call (over complicated user experience).

   When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.

   Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.

   When adding a second call, upon connecting, user is immediately dropped into iOS native phone… more

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10. Use apple tv for Ringcentral rooms

    It would be useful is we can use our apple TV as a display for the Ring central rooms

    1 vote

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11. Automatic Meeting

    Once a customer gets a call, an automatic meeting should be created for troubleshooting.

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12. Make the "Set Status Message" more visible to what it is set to.

    Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.

    9 votes

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13. Avaya Cloud Office App version for ARM system

    Can we request for ACO App version for Windows ARM system?

    5 votes

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14. Add multiple statuses in RC app

    Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.

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15. Set preferred date or duration to automatically delete the call recording

    Set a date or duration to automatically delete the call recording

    4 votes

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16. show the number on the call history screen

    Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.

    5 votes

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17. AI Notes is automatically turning off after logging back in

    AI Notes is automatically turning off after logging back in

    Currently the data is stored locally. Local storage gets purged when user logs out. A future release will update the setting to persist across endpoints and login sessions.

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18. Increase limit of audio message and Adjustable to playback speed

    As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
    The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.

    1 vote

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19. Attaching files to messages in the RingCentral app

    Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.

    2 votes

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20. Click-to-Dial Options

    Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.

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