3170 results found

1. Ability to log in to the App/Admin Portal without asking for log in confirmation via email

   As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question so it would not be convenient for them to check the confirmation log in as these users only use dummy emails.

   As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question… more

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2. Set MSI file for Ring Central Teams Plugin to automatically elevate to Administrator

   Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.

   The issue with "wrapping" the EXE in to an MSI is that it destroys the capability for silent installations. In our administration, we used the current MSI installer Ring Central has for the install to silently push the plugin installation, but after the silent install, the user experience upon trying to use the plugin for the first time necessitated administrator elevation in order to complete. My wrapped MSI does NOT do that though and creates a more seamless integration.

   I've included a copy of the instructions I made to create the wrapped MSI file for reference.

   Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.

   The issue with "wrapping"… more

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3. Ability to set up all users in bulk for Ring Central App to Outlook

   Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)

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4. Outage/ Maintenance Notification on RingCentral Application

   Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.

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5. Auto-Disable iPhone Integrated Calling for RingCentral App upon Uninstallation

   Request Summary:
   This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.

   Business Impact:

   Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
   Reduced Support Requests: This automatic process will likely reduce support tickets and calls from users reporting ongoing notifications after app removal.
   Simplified App Management: Minimizes steps for end-users by eliminating the need to manually turn off integrated calling.
   Current Behavior:
   When the RingCentral app is installed on iOS, it enables the integrated calling feature, which routes calls through the native dialer. Upon app uninstallation, this feature remains active by default, requiring users to go to iOS settings to manually disable it. If not disabled, incoming RingCentral calls will continue to appear as notifications in the iPhone’s call logs.

   Request Summary:
   This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.

   Business Impact:

   Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
   Reduced Support Requests: This automatic process… more

   4 votes

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6. Enable the host to see a mirror image of themselves while in presentation mode.

   I would like to be able to see myself on my computer screen while using presentation mode when hosting a meeting, so I can monitor my expressions and presentation style.

   2 votes

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7. Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Brief Description:
   Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

   Detailed Description:
   Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the application initiated an update, causing operational delays.

   Proposed technical enhancements include:

   Update Scheduling:

   Provide a UI/UX component where users or administrators can select predefined update windows, such as outside business hours (e.g., 10 PM to 6 AM).
   Implement an API endpoint for administrators to manage update schedules for multiple users within an organization.
   Leverage local system scheduling utilities to enforce the update timing on the desktop app.
   Advance Notifications and Deferral Options:

   Display notifications at least 24 hours in advance of a pending update, detailing the update version and key changes.
   Include options in the notification for users to:
   Install immediately.
   Defer to a later time (e.g., "Remind me in X hours").
   Schedule for a specific time within an allowed timeframe.
   Fail-Safe Mechanism:

   For critical updates requiring immediate application (e.g., security patches), ensure users are provided a shorter but customizable window for installation, along with a brief explanation of the urgency.
   Admin Override:

   Enable administrators to enforce organization-wide update policies via the RingCentral Admin Portal, including mandatory update times or blackout periods when updates are prohibited.
   Technical Justification:

   Forced updates can cause disruptions in business-critical workflows, particularly for users in live calls or meetings.
   A configurable update mechanism aligns with best practices for enterprise software, enhancing reliability and user control.
   These changes would minimize service interruptions and improve satisfaction while maintaining application security and performance standards.
   Expected Outcomes:

   Improved operational continuity during business hours.
   Enhanced user experience through reduced interruptions.
   Administrative flexibility in managing updates across the organization.
   Positive perception of RingCentral as a business-oriented, user-centric platform.

   Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

   Brief Description:
   Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

   Detailed Description:
   Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the… more

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8. RingCentral app compatibility with snap dragon elite x (for windows)

   Snapdragon is a versatile system-on-chip (SoC) that powers a range of devices, from mobile phones and tablets to laptops and desktops. As of now, it is not listed as one of the recommended hardware's which limit our app to for installation and usage.

   3 votes

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9. Sync DND Status of Deskphone with Service Web and RC App

   Significance:
   - In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.

   16 votes

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10. Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

    Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.

    26 votes

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11. Call Flip before connection

    Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.

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12. RingCentral Video (RCV): sending automatic notification to the user when someone connects his virtual room

    Unlike the RC meeting solution, RingCentral Video doesn't allow the user to automatically receive a security notification when someone enters his virtual room using the url meeting. However this feature is useful in case the user doesn't want to secure his virtual room with a password instead.

    3 votes

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13. Increase HUD/Presence Contacts to 1,000

    There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.

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14. Group Text Messaging

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held in that same thread, never individually. Otherwise we'd just send individual texts.So saying Ring Central offers group text messaging is false advertising and scamming people.The group text messages need to be able to be sent and received by non-Ring Central phone numbers in a group.

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held… more

    96 votes

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15. Automatic Outbound Caller ID

    Asking for a dialer that automatically changes the outbound caller id depending on the area code they will be dialing.

    7 votes

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16. Transfer Confirmation for RingCentral App

    Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.

    1 vote

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17. Disable RC app Notes

    A feature in which we can disable the RC app notes only for specific users

    2 votes

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18. ability to detect invalid phone number when sending faxes using the app

    Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk

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19. to add more custom fields in RingCentral App Workspace Task

    Please give us option to add custom field in Workspace task

    3 votes

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20. Option to switch caller ID for call delegation

    Option to switch caller ID for call delegation

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