3232 results found
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Ability to play the recording while seeing the transcript/notes all on the same tab/screen.
Ability to play the recording while seeing the transcript/notes all on the same tab/screen.
2 votes -
A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or th
A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or the desktop app (and whether it is Windows or Mac).
1 vote -
Use BlueBeam Revu as default PDF viewer within RC app
Is it possible to use BlueBeam Revu as default PDF viewer within RC app? Can I use BlueBeam Revu as default PDF viewer within RC app?
3 votes -
Force Log off
In avaya when a user logs into a new computer they have to manually deatuthorise their old computer to be able to login to the new one, This is quite annoying as staff hotdesk a lot and are constantly contacting It support to get this resolved
1 vote -
RingCentral AI transcription availability on RingCentral Archiver
Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application
4 votes -
live transfer/warm transfer from a merged call
Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.
10 votes -
iOS
When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.
Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.
When adding a second call, upon connecting, user is immediately dropped into iOS native phone…
2 votes -
Use apple tv for Ringcentral rooms
It would be useful is we can use our apple TV as a display for the Ring central rooms
1 vote -
Automatic Meeting
Once a customer gets a call, an automatic meeting should be created for troubleshooting.
1 vote -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
2 votes -
Avaya Cloud Office App version for ARM system
Can we request for ACO App version for Windows ARM system?
5 votes -
Add multiple statuses in RC app
Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.
2 votes -
Set preferred date or duration to automatically delete the call recording
Set a date or duration to automatically delete the call recording
4 votes -
Option to Delete ALL Call Logs from the RC App
when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.
4 votes -
Increase limit of audio message and Adjustable to playback speed
As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.1 vote -
Attaching files to messages in the RingCentral app
Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.
2 votes -
Click-to-Dial Options
Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.
2 votes -
Request for Customizable Duration of Pop-Up Notifications in RingCentral App
The customer would like the ability to customize the duration for how long the pop-up message notification remains visible in their RingCentral app.
3 votes -
Disable the "send the call to voicemail" feature in the RingCentral app.
The customer requested to disable the "send the call to voicemail" feature in the RingCentral app. Since the new feature reacts differently. After a recent update, the “Voicemail” button still sends the call to voicemail, but it plays the voicemail through your designated speakers.
1 vote -
Visibility of missed calls from call queue on the RingCentral app
We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…
67 votes
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