3232 results found
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Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
32 votes -
Specify Calls to Receive on Different Devices using the Same Profile (RC App)
Customer is requesting for the feature to be able to log in to the RC app on different devices under 1 profile but can specify which calls will route to each devices.
2 votes -
Name Recording in Directory
Where would an end user go to audibly record their name for use in the system directory. I can find a setting for this within service.ringcentral.com, but cannot at app.ringcentral.com. It is my assumption that we want the end user going to app.ringcentral.com rather than service.ringcentral.com. It seems counter-intuitive to direct them to another site for this setting.
2 votes -
Webinar set attendee to panelist
A feature in which the host can promote an attendee to panelist in RC webinar
4 votes -
Suggest a "go back to previous conversation" button, to return to a previous conversation
Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.
Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…
3 votes -
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
4 votes -
Option to enable or disable two factor authentication for desktop app and mobile app
To have the option to enable or disable two factor authentication for desktop app and mobile app
4 votes -
Ability to Disable Changing of Caller ID from RingCentral App
Kindly allow RingCentral App Admin to disable the option for the user to change the Caller ID from the RingCentral App. There's currently an option to disable the outbound caller ID from the Admin Portal. However, this only pertain when a user is using a Deskphone and RC Phone App.
13 votes -
Allow multiple accounts to run simultaneously on app / cell phone
I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.
14 votes -
Removing whisper when Smart AI is enabled
Customer would like to remove the whisper when Smart AI is enabled.
5 votes -
Integrate with Text Us
Adding Text Us to the supported application of RingCentral so we can use the number of RingCentral to send SMS/MMS messages to our client.
1 vote -
Status in meeting should has the length of absence
Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.
14 votes -
Turn off Call Queue incoming call notification
Have the ability/option to turn off the incoming call notification from call queue to RC app
7 votes -
App Download for RingCentral App for IT (Non-Auto Update) MSI
App Download for RingCentral App for IT (Non-Auto Update) MSI.
The download link for the MSI app is hidden on the download page, reportedly to semi-force customers to adopt the auto-update version and reliquish internal control of the updates to RC.
Customers must remain in control of the version installed within their company environments.
3 votes -
ability to rate the call
Customer would like to have capability to have their customer rate the service provided
1 vote -
Click to dial to route to mobile app
Add a feature when you Click to dial, it will route to the mobile app.
10 votes -
Allow a role to see all users call notes
Allow a role to see all user's call notes. I would like a certain role to be able to see those notes across all users
1 vote -
Remove voicemail notification when enabling SmartNotes AI
Hello with SmartNotes AI is there a way to disable the voice notification when its turned on? We already have call recording turned on so it goes through two different messages saying call being recorded, then call transcript started which confuses the inbound phone call with the customer
6 votes -
Ability to forward text messages automatically to an email address
The customer wants to be able to forward text messages automatically to an email address.
8 votes -
All Company #'s Available for SMS amongst multiple users NOT JUST operator extension
It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very important communications tool and feature to ONE user on the account when we have several users over several locations. either allow other users to have "OPERATOR" features or allow other users access to MAIN COMPANY numbers from the RC APP to sms directly. With so much spam these days, customers want to recognize who is texting them and they…
23 votes
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