3146 results found
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Make Apple airpods more compatible with RC app
There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.
11 votes -
Assign Task to someone with no active extension
Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension
1 vote -
option to disable the notification prompt in RingCentral Phone app
Option to disable the pop-up window/notification in RingCentral Phone app. Please see the attached file.
2 votes -
RC App Logs
Ability to remove additional information (i) on received / missed calls on the call logs in the ring central app.
2 votes -
Bring back the option to keep app in foreground at all times
This feature was present in previous versions but is missing in the current release. In my job, I juggle 9+ windows on 3 screens, and the call window often gets lost behind others during calls. Keeping it on top ensures easy access while multitasking.
15 votes -
call history on the app will be searchable without scrolling all the way
call history on the app will be searchable without scrolling all the way
4 votes -
Download and Print SMS Thread on RingCentral App
Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.
18 votes -
Enhance Call Waiting for Mobile App
The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.
1 vote -
1 vote
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A busy tone to be played if call waiting is deactivated
If "call waiting" is disabled and we configure an Announcement for the "No answer setting", the second caller will hear a disconnection tone. This is confusing because it gives the caller the impression that the number is not in service. It would be good if the beep tone is changed with a busy tone
8 votes -
Ability to have an option to "copy link" of Call Recordings on the RingCentral Desktop App.
The way that link can be copied on the web app via URL portion, there should also be an additional copy recording link on the RC Desktop app, making it shareable across the account users with permission to access it.
1 vote -
Need Ability To Monitor calls picked up from Park location
When an agent picks up a call from a parked location, the agent cannot be monitored. We need the ability to monitor a call that an agent picked up from a parked location.
4 votes -
Show company name when calling
Show the company name when calling. Usually, the contact name and number only show when calling.
1 vote -
Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...
...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.
30 votes -
BCA (Bridge Call Appearance) für Client
BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups
9 votes -
Dialing without area code
We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?
18 votes -
Ability to block group texts
The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.
1 vote -
Caller ID Label Names for Call Queue Numbers
Request: Enable display of label names for individual numbers in the "My Caller ID" dropdown list associated with Call Queue extensions.
Explanation: Currently, the Call Queue (CQ) name appears in the "My Caller ID" dropdown instead of specific label names assigned to individual numbers. This is because numbers are directly assigned to the Call Queue extension. Displaying label names would enhance user experience and clarity, especially for identifying incoming calls.
Benefit: Improved usability and caller identification accuracy for users managing Call Queue extensions.
4 votes -
Hide gifs in messages
When users send gifs to one another, the movement of the gif can be distracting, or the gif itself may be undesirable to see continuously. An option to collapse the gif and hide it from view in the message would be super helpful. (Slack has this feature)
6 votes -
Overwrite status synced with Google and Outlook calendar
It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synced status from the calendar. This is a valid use case, when a meeting ends earlier and the user like to show the colleagues, that he is available now (without changing the calendar entry, which is cumbersome)Or the user has a blocker in the calendar but should be reachable anyhow.
7 votes
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