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2910 results found

  1. Ability to log in to the App/Admin Portal without asking for log in confirmation via email

    As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Set MSI file for Ring Central Teams Plugin to automatically elevate to Administrator

    Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.

    The issue with "wrapping"…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Ability to set up all users in bulk for Ring Central App to Outlook

    Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  4. show the number on the call history screen

    Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Outage/ Maintenance Notification on RingCentral Application

    Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  6. View Company Call log on Ring Central Application

    Viewing company call log on RC App without opening the admin portal will be a great feature. I will not need to log in on the admin portal anymore. This is a convenient feature where admin's on my account will be able to view it by just opening the application.

    26 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application

    It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  8. Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

    Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.

    26 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Increase or remove SMS storage limit of 5000 per folder

    Increase or remove SMS storage limit of 5000 per folder

    21 votes
    6 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Call Flip before connection

    Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  11. RingCentral Video: ability to rename a participant during a RCV meeting

    Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  12. RingCentral Video (RCV): sending automatic notification to the user when someone connects his virtual room

    Unlike the RC meeting solution, RingCentral Video doesn't allow the user to automatically receive a security notification when someone enters his virtual room using the url meeting. However this feature is useful in case the user doesn't want to secure his virtual room with a password instead.

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Increase HUD/Presence Contacts to 1,000

    There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Add Voicemail Transcription for Contact Center

    Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Transfer Confirmation for RingCentral App

    Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Fax forwarding from ring central to external app or number

    Customer wanted to have option to fax forwarding from ring central to external app or number.

    18 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Disable RC app Notes

    A feature in which we can disable the RC app notes only for specific users

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  18. ability to detect invalid phone number when sending faxes using the app

    Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  19. to add more custom fields in RingCentral App Workspace Task

    Please give us option to add custom field in Workspace task

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Option to switch caller ID for call delegation

    Option to switch caller ID for call delegation

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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