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1489 results found

  1. Full Page Live Chat Experience

    Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.

    2 votes
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  2. Add an option to display the user's name for internal calls setting through the Web portal

    Add an option to display the user's name for internal calls setting through the Web portal

    2 votes
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  3. Filter the calls/SMS coming from the main number and direct number on RingCentral Application

    Filter the calls/SMS coming from the main number and direct number on RingCentral Application.

    We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account

    2 votes
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  4. Modify view in Analytics

    Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.

    2 votes
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  5. Add External Email for External guest communications

    The customer wants to add an external email address that does not have an active RingCentral account for external guest communications. Currently, as per the article https://support.ringcentral.com/article-v2/Managing-your-domain-allowblock-list-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US, domains and email addresses without an active RingCentral account cannot be added.

    2 votes
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  6. IVR Keypress Selection in "Action"

    We have a customer who would like an option that allows the IVR keypresses to modify the setup in the "Action" tab.

    3 votes
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  7. Option to record calls and meeting in a local computer

    Option to record calls and meeting in a local computer

    2 votes
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  8. RingCX unmute author

    Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…

    3 votes
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  9. Ability to customize the AI announcement

    We need to be able to upload a customized AI announcement and have the ability to enable or disable.

    3 votes
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  10. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

    5 votes
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  11. RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup

    Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.

    As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.

    3 votes
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  12. Call Recording Cropping/Editing

    A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.

    Use Cases:
    Sales teams reviewing key moments of customer interactions.
    Support teams sharing specific portions of troubleshooting calls with colleagues.
    Management reviewing critical decision-making discussions.
    Training and quality assurance purposes.

    Additional Considerations:
    User Permissions: Access to this feature should be controlled by user roles and permissions.

    2 votes
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  13. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.

    18 votes
    1 comment  ·  Other  ·  Admin →
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  14. Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users

    Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users

    3 votes
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  15. IVR Keypress "Transfer to voicemail of" Function

    We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.

    2 votes
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  16. Performance report for more accurate total number of calls

    Add a column or option to find the total number of calls without counting calls that were transferred more than once.

    8 votes
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  17. Retrieve call recording for the past 12 months

    Ability to restore the call recording even if it is more than 12 months

    3 votes
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  18. download bulk images within a folder

    Within a folder I should be able to select the images tab and select multiple images for simultaneous download.

    1 vote
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  19. AI notes for conference calls with 3+ callers.

    Requesting to add the AI Notes feature for conference calls with 3 or more individuals and/or transcript of the call. We get AI Notes up to adding the 3rd caller & then notes stop once a 3rd person is added to the call.

    3 votes
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  20. Use the MVP Number as the caller ID.

    We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.

    2 votes
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