1714 results found
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Each Idea should have unique reference to make locating and referring to easier
Each Idea should have unique reference to make locating and referring to easier
This reference should be included in the notification when emailing acknowledgement2 votes -
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
Feature Request: Continue MFA Support for VOIP Numbers
With Microsoft phasing out support for VOIP-based numbers in MFA due to security concerns, many organizations that rely heavily on RingCentral VOIP numbers for authentication are left without a practical option. We request RingCentral to continue supporting VOIP-based numbers for MFA to ensure business continuity and flexibility, especially for users who do not have access to mobile devices or prefer VOIP-based workflows.
While Microsoft recommends alternatives like Authenticator apps or security keys, maintaining VOIP MFA support within RingCentral would give customers additional choice during…
7 votes -
From Mobile App - Subject line and subject summary needs to pull through onto Outlook/Gmail when sending AI summary notes
The mobile app, does not work like the desktop app - when sharing AI summary notes from within the mobile app to Outlook or Gmail. The subject line and summary text at the top is not populating the Extension - First Name Last name of the caller (as it does from the desktop app). It also works differently if using an android or iOS phone. With android it pulls no caller information through and no subject line and with iOS it pulls only the extension number through, no First name or last name. This bug needs to be fixed, it…
2 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
Outbound call control or Outgoing call settings
Request the ability to add a configurable delay to outbound calls made from RingCentral phones. The feature would allow the caller or user to set a brief delay before the dialed number receives the call.
3 votes -
Salesforce
Salesforce: I added the Call with RingCentral Action to the Account Object, when we click on it the phone numbers come up but there is nothing we can do with them. You can't select them, there is only cancel button and a greyed out save option.
The option is currently available on the mobile app, but the customer would like it as well on the desktop app.
Please provide feedback to the Product Team that making that button work on the desktop and pop to a larger screen than what you have in the regular interface would be a great…
2 votes -
Case Portal
Need to have a case portal for partners that show all cases for their customers in one location. Also stop the ability of ringcentral support from deleting the cases from the portal. I have to keep a log of all my cases because they go missing from the case logs. All communication should also be recorded in the notes of the cases. Ringcentral support does not do that. They email you and none of those notes go in the case. Would be nice to go back and look at issues that may come up with other customers and have all…
2 votes -
remove the option to forward voicemail messages
Please allow us to remove the option to forward voicemail messages to other extension.
3 votes -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
17 votes -
Auto-save/Ability to recover deleted prompt
We have a customer who is requesting a feature that would allow them to recover a previous prompt or recording without needing to import it manually. Ideally, this would function like an auto-save or version history, enabling them to restore an older recording when needed.
2 votes -
Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
58 votesWe appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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Website Click to Dial with RingCentral Desktop App
We would like the Click to Dial functionality again to call a phone number from a website where the RingCentral icon pops up to dial.
2 votes -
Improving RC/BTCW app administration.
To be able to manage users' settings from the BT CW or RC app (administrator settings).
In this specific case, our client is unable to set a default noise-cancellation setting for all users. There is no template in the service portal or the app administration.
Consequently, the administrator does not have full control of users` settings in the app.2 votes -
Use RingCentral number for Zelle
Allow me to use RingCentral number for Zelle so I can accept payment.
2 votes -
Call Log Report should indicate internally transferred calls as well.
Call Log Report should indicate internally transferred calls as well.
4 votes -
SSO Log In
We have successfully configured RingCentral to use SSO via Entra ID, however our users are being redirected to service.ringcentral.com when using the browser client instead of the desktop client, causing some confusion. Is there a way to redirect them to their RingCentral App UI after SSO has occurred, or do we have to create an enterprise application and change it to a bookmark, then enable SSO that way?
2 votes -
Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
2 votes -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes
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