1813 results found
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Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
Current Behavior:
Dashboard sharing is restricted strictly to users within the dashboard owner's immediate hierarchical group. Cross-functional leads, agents outside the direct reporting chain, or upper-level stakeholders cannot access these live views unless they are added to that specific group hierarchy.Expected Behavior: Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
3 votes -
Option to Disable RingCentral from Outlook Call Notification Pop-ups
Option to Disable RingCentral from Outlook Call Notification Pop-ups
10 votes -
Allow Pre-Chat Forms Without the Mandatory "Message to agent" Field
Currently, customers are trying to build frictionless webchat experiences where an end-user simply clicks a predefined radio button (e.g., "New Enquiry" vs. "Existing Enquiry") and hits submit to enter the queue. They do not want the end-user to type out a message to initiate the chat.
Allow admins to successfully save and deploy a pre-chat form that consists solely of a Category, Custom field, or Messaging variable, without the strict requirement of the Message to agent field. The selected radio button/dropdown value should be sufficient to generate the initial interaction payload and place the user in the queue.
3 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
18 votes -
Assign a user to be notified of a call back request to the AI receptionist
The AI should either have an ability to store the call back request to a folder where a user is assign and has access to or, an assigned user will be notified of the details if the caller requested for a call back
3 votes -
Feature Request: Auto-Enable AI Video Meeting
Request to have the AI video meeting feature automatically turn on when a video meeting starts, eliminating the need for users to enable it manually.
Benefit: Improves user experience and ensures the AI meeting feature is consistently enabled when needed.
2 votes -
Retain Caller ID for internal transfers
Retain Caller ID information when transferring calls internally. This feature would be great for businesses, regardless of the device or phone used, and for both warm and cold transfers.
2 votes -
Speech-to-Text homophone improvement for AIR
Recently when someone says "Maine" the AIR is interpreting it as "Main" and offering to transfer to the main line. I've added "Main" as a context trigger for "Maine" but is there a way to create a custom rule so that the main line isn't an option at all when someone says "Maine"?
2 votes -
RingCentral Video Dial In
After the RingCentral Update, joining RingCentral video via dial-in is no longer available. We need to have the ability to join meeting for non RingCentral users
5 votes -
Implementation of Bulk Export for Interaction Transcripts
Currently, interaction transcripts can only be retrieved by opening individual call records, which is time-consuming for large-scale QA, sentiment analysis, and compliance auditing.
Requesting a Bulk Export feature that allows admins and managers to download transcripts in bulk using filters.
5 votes -
Totally disable transfer in AIR and highly deterministic intake workflows rather than conversational FAQ handling and basic routing
Company requirements need to include zero unconfirmed appointments, guaranteed collection of specific required data points, and absolute prevention of AI-initiated transfers. Completely disable all AI-initiated call transfers, and require intake fields to be made deterministic rather than optional AI guidance.
2 votes -
Make RingCentral App Connect the Default Click-to-Call Handler
Allow RingCentral App Connect (Chrome/Edge extension) to register as the default handler for TEL: links or seamlessly intercept click-to-call actions from supported CRMs (such as Bullhorn), eliminating the need to select "Call with RingCentral app" each time.
3 votes -
Bullhorn Integration -- tag team members and Job Orders and Job Leads
My users would like to see the Bullhorn integration include the ability to tag other people as well as the ability to tag the Job Order or Job Lead numbers.
2 votes -
Ability to use Office 365 OneDrive on RingCentral ARchiver
Hi our company is associated with HIPAA Compliant and calls recordings are very important.
I would like to have the Ability to use Office 365 OneDrive on RingCentral ARchiver .2 votes -
Authentication via calling is not working properly
For verification choosing the call option but when picking up the phone the operator is already half way to provide the code. tried to stay to check if the operator will repeat the code, it is indeed repeating the code but its should not be that case. We prefer to use the calling method to receive the authentication but there should be no repetition required and the code should only be provided when picking up the phone then it will be best if there will be a prompt like saying here's the code to access so that it will allow…
2 votes -
Enhance RingCentral ACE: Allow Customizable Summary Length and Advanced Accuracy
Currently, RingCentral ACE provides highly condensed, brief summaries of recorded calls. While short summaries work well for standard business interactions, they are far too brief and omit critical details for highly specialized industries—such as healthcare, medical consulting, or legal fields.
We would like to request an update or configuration toggle that allows users to adjust the ACE AI engine to capture the exact, comprehensive context of the call conversation rather than a generic, short summary.
Furthermore, the transcription and summary engine frequently struggles to read or accurately log industry-specific context (such as a patient's medical status or complex technical terms),…
3 votes -
Ability to have time filter under business analytics trends section
Business Analytics trends tab only has DAYS and WEEKS but it doesn't have an option for time, we wanted to specifically have an option to identify what time of the day we usually received a call received large call volume.
5 votes -
notification
I am looking to set up an automated email notification system for our account. Specifically, I would like to receive an alert whenever a user's status changes to Offline or Idle.
4 votes -
Ability to adjust the volume call recording prompt recording
Having an option to adjust the volume of the call recording prompt “This call is being recorded” would be nice, since customers are becoming skeptical of it.
2 votes -
Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
12 votes
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