1744 results found
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Select Caller ID
Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.
6 votes -
Callers in a Queue Take Turns Answering Calls
Instead of the phone ringing to everyone who is listed in a queue and some people always letting others answer the phones, this new idea would cause incoming calls to rotate through callers with only one phone ringing at a time until everyone has had a call routed to their phone, then the rotation would start over again.
3 votes -
Likes costing you money?
My business isn't text heavy, so my plan is 100 per month. However, I continue to DRAMATICALLY EXCEED that amount because clients (if they have an iPhone) click the 'like' or 'thumbs up' or 'happy face' or whatever it is on their end when they receive a text from my number. When they do that I receive an auto-text describing the happy face, thumbs up, etc. This costs me a text message from my plan hence I exceed the 100 by so many. If the consumer just didn't hit like or happy face or whatnot on the text the problem…
1 vote -
Inbox vs. Phone Icon on Desktop App
If I'm looking to use my phone or anything else related to it like voice mail, voice mail transcriptions, contacts,.... I don't want yet another button called "Inbox" to click on. Have everything related to the Phone, under the Phone Icon button would be my suggestion. The app is way too busy in my opinion. I'd also like to be able to get RID of icons and features like HUD etc that I don't use.
1 vote -
Retain Call Queue Information details regardless of call queue wait settings routing details
It would be a lot easier if people will have the ability to see if the call came from a call queue, regardless if it only follows the call routing from the call queue wait settings where it can be routed to a user extension. people would know how will they address the concern. Most especially if they are just wanting to force the system to have call queue member to be ringing even if they are already engaged on a call.
3 votes -
RingCentral Application error detection and fix guide via crash reports for the customer
The RC app crashes when an issue with the program is corrupted or if PC has a 3rd party software running which is a conflict with the RC application.The RC app Crashed reports should include the following:The capability to identify the cause of the errorThe capability to identify conflicting programThe capability to auto-remove conflicting programThe guided steps that include a How-To Fix link when the crashed reports is generated.
1 vote -
Org-Wide SMS Number Block
Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!
39 votes -
Import Custom Rules for Multi-level IVR sites
We are looking for a way to import custom rules for Multi-level. We have 8 sites that need their custom rules updated for 2023 and we are hoping we can import vs. editing 11 custom rules 8 times.
7 votes -
Add ability to program a key on a keyset that can give out an alternate caller id name and number
Add ability to program a key on a keyset that can give out an alternate caller id name and number
1 vote -
Toll Free #s Showing United States instead Of Canada
Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
2 votes -
Add Global Speed dials
There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.
9 votes -
Physical phone extension lookup
On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering an extension and it begin to populate users with that extension sequence
1 vote -
Ability to disable DND feature through Admin Portal on phones used in common areas
The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high priority phones, and since it isn't tied to a specific user, it can sometimes be difficult to track down the issue. Not to mention that while the issue is being looked into, communications are being prevented by DND. By allowing this feature to be enable/disabled completely through the Admin Portal, these issues could be avoided.
4 votes -
Call from one extension to another
I should see on my end that the call is coming from another extension if that extension missed the call. For example :It will ring to ext 1 deskphone if she missed the call the call will be transferred to me but I should see that the call is coming from ext 1.
1 vote -
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
1 vote -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
7 votes -
ability to disable call recording
PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recording/
12 votes -
Add Button Box profile for Mitel IP 485g phone
We have a customer with Mitel 485g phones along with button boxes. We go live in a week and need to have this feature enabled.
1 vote -
Admission option / waiting room for audio conferencing
Would like to request for an option for Host of an audio conferencing to have the capability / Key press / command or shortcut to admit participant manually. to have manual waiting room before initiating the actual audio conference.
1 vote -
Distinctive Ring for Queues
Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have had requested audible ring identifier as well.
29 votes
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