1689 results found
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Add AI criteria
Add AI analysis to recorded calls as well as recorded videos.
2 votes -
caller id of the caller for transferred calls
i wanted that if i transfer a call the caller will show the caller id of the customer not mine
59 votes -
STIR/SHAKEN compliance for Canadian RingCentral customers
It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…
3 votes -
default phone to do not disturb as soon as you are on a call...even for intercom calls.
If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
1 vote -
Assign multiple lines to one phone
RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This feature would lead to a great improvement in business environments where the secretary needs to monitor multiple lines. Currently we can only forward lines from the bosses to the secretary, but this doesn't solve the issue. Neither does the Presence feature.
11 votes -
Contacts- ALL
If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user
53 votes -
Enable call log retrieval indefinitely into the past
I suggest that you enable call logs to be retrieved indefinitely into the past as I believe many users are like us - businesses who don't usually need to retrieve call logs except under unusual circumstances (like in our case, an IRS audit!).I need our call logs for January - December 2020 in order to respond to an IRS audit. We have never needed to retrieve our call logs in the past so we did not set up Archiver, and I was not aware of the time limitation on call log retrieval. I contacted Support by phone and chat and…
1 vote -
Basic Hunt Group for Answering Position
Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of an IVR. HG would be created where EXT 100 is the only member and they can answer multiple calls, and juggle inbound traffic. Overflow option to IVR, where it would play a Day Greeting for unanswered calls. EXT 100 is then reachable out of the Day greeting and if a caller navigates to them,…
8 votes -
Audio only conference calls
Add a way to schedule audio only conference calls. Currently, we only see an option to schedule video conference callsPSAT Survey, Feature Requested By: info@phcreativeagency.com
2 votes -
Independent login/logout for desk phone and RC app for call queue members.
A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
6 votes -
Send text to number from voicemail
It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one button that lets you initiate a text thread with that number.
4 votes -
audible tones for parked calls
today if a user private parks a call, it just flashes on the phones with no tone. A tone would better help the user to know a call is waiting
1 vote -
Update IVR Greetings By Dialing In
We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.
2 votes -
User ro User forwarding to ring on Desk/Mobile app as well as desk phone
If a user is covering for a another user they would not be tied to thier desk. Most of our users are mobile at least part time
2 votes -
Increase the number of Softphones per user
As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a user can have.
5 votes -
have the fax subject line appear in the FAILED fax transmission receipt
Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…
7 votes -
call history appears pops up when someone calls
So whenever someone calls, if that phone numbers call history (or text history) would appear whenever they call. So if they call today and again tomorrow we'd know what contact had been made, who had talked to them, or texted them, etc
2 votes -
Dialing area code
We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit number and it went through. As of today, 5/17/2022, we now have to dial the area code, even when calling a 916 phone number. Why did this all of the sudden happen? How do we get it back to just dialing the 7 digit number when dialing in area code?
6 votes -
Custom messaging with hold music
Custom messages should be able to be placed intermittently with hold music - otherwise recorded messages just play on a loop frustrating those on hold.
3 votes -
Delay outbound message by 45 seconds
Do to Medicare regulations we have to say certain things on every sales call. I would like to have a message played after 45 seconds, so people don't hang up when the message is played before I introduce my self.
2 votes
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