1435 results found
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Setting to auto generate unique Audio Conference Calling participant code
I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.
2 votes -
Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting
With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily be transferred to another extension (typically our reception call group) so they could speak with someone instead of leaving a voicemail.
5 votes -
Pause followed by additional digits
I called help desk looking for a way to store numbers in phone book that include a phone number followed by a pause and then followed by additional digits. such as how I have my conference bridge stored in my cell phone address book. The help desk advised they were not able to provide a solution.
12 votes -
Add User Caller ID option: ability to select User's Name as a Caller ID
Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
15 votes -
Custom Ringtone for Plug-In
Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
6 votes -
Forward a call to another phone, but continue ringing initial phone.
Once a call gets forward to another person, the original person still has a chance to pick up the call.
1 vote -
Allow multiple CallerID - Text
It would be nice to be able to modify the Outbound CallerID Number and Text being shown. We currently have two sites under our MulitSite RingCentral Account to do this.
2 votes -
Caller ID should include our business name
Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would…
2 votes -
Incoming Caller ID for Each Company
I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to show which company is being called. In example, when I get a call in to Company A, then Company A's name will appear on my screen; when I get a call coming in from Company B, then Company B's name will appear on my screen, and so on. I have…
6 votes -
Courtesy/Information Phone - Single Purpose
We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
1 vote -
RingMe button to ring Call Queue
The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way to make a RingMe button go to the whole team.https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html
2 votes -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
19 votes -
Allow calling with 4 digits plus the area code
My French client would like to dial 4 digits with the area code : For example, he wants to call 3436, he will dial +33 3436.Or adding this number to an extension within the account, and allow the call with this extension.
2 votes -
Please consolidate your network communications
Teams requires only 3 network rules to completely control all aspects of Teams Voice and Audio traffic. RingCentral requires 18 service entries and 44 separate CIDR block entries. This is very Frankenstein, please consider consolidating your services. It is very error prone due to the vas number of rules needed as well as enormously time consuming to implement.
2 votes -
Globally Change hold music for all users
also connecting music.
6 votes -
Customize the time for Auto-answer
We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.
3 votes -
Dial by assigned number
When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number associated with that person. It's more efficient if we could just enter the unit number (which is entered in the Company field) to see the list of tenant's in the unit and then dial. The old app had the capability to do this and it made it so much easier than having…
1 vote -
Add Granular Read/Write/Delete Role Permissions
I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.
12 votes -
Allow faxing via the RingCentral Phone app for message-only extensions
The RingCentral Phone app will allow login via a message-only extension, but there is no functionality there. Being able to send faxes would be incredibly useful. Especially if your only option to send a fax is using the print driver (only available via the RingCentral Phone app).
2 votes -
Assign Ringtones for individual lines
My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…
20 votes
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