1834 results found
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Add Presence for call group/queue
Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.
28 votes -
Basic Hunt Group for Answering Position
Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of an IVR. HG would be created where EXT 100 is the only member and they can answer multiple calls, and juggle inbound traffic. Overflow option to IVR, where it would play a Day Greeting for unanswered calls. EXT 100 is then reachable out of the Day greeting and if a caller navigates to them,…
8 votes -
Audio only conference calls
Add a way to schedule audio only conference calls. Currently, we only see an option to schedule video conference callsPSAT Survey, Feature Requested By: info@phcreativeagency.com
2 votes -
Independent login/logout for desk phone and RC app for call queue members.
A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
6 votes -
Send text to number from voicemail
It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one button that lets you initiate a text thread with that number.
4 votes -
audible tones for parked calls
today if a user private parks a call, it just flashes on the phones with no tone. A tone would better help the user to know a call is waiting
1 vote -
Update IVR Greetings By Dialing In
We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.
2 votes -
Fast Forward/Rewind controls on voicemail via deskphones
My users would absolutely love to have the ability to fast forward and rewind through long voicemail messages. They are able to do this from the visual UI when logged in to the service web or apps, however most of our users work from desk phones, and there is no such option when listening to the message by phone.
16 votes -
User ro User forwarding to ring on Desk/Mobile app as well as desk phone
If a user is covering for a another user they would not be tied to thier desk. Most of our users are mobile at least part time
2 votes -
Increase the number of Softphones per user
As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a user can have.
5 votes -
have the fax subject line appear in the FAILED fax transmission receipt
Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…
7 votes -
call history appears pops up when someone calls
So whenever someone calls, if that phone numbers call history (or text history) would appear whenever they call. So if they call today and again tomorrow we'd know what contact had been made, who had talked to them, or texted them, etc
2 votes -
Disable Public Park
In our organization, we have workers in-house and in remote locations. Putting someone on public park has caused confusion since the caller who put the person on park would not listen to where the person was parked and have no idea where that caller went. I have setup "parks" that are visible on the desktops and apps that we can use. HOWEVER, when an agent receives the call and goes to park it, they press the park button and puts it into public parking. Thus the confusion and why disabling public parking might be a better option. Maybe I'm wrong.…
6 votes -
Ability to change Group Text default
By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks
7 votes -
Highlight + Hotkey to Dial in MVP App
Highlight and Hotkey to dial in MVP App, versus having to use the CALLTO parameter in Windows. Too many people don't format numbers for dialing, or use Excel based call lists.Works in RC Phone App, why not MVP
7 votes -
Delay outbound message by 45 seconds
Do to Medicare regulations we have to say certain things on every sales call. I would like to have a message played after 45 seconds, so people don't hang up when the message is played before I introduce my self.
2 votes -
Text message automatic away message
Text messages should have an ability to set an away message, similar to that of an email or changing your voicemail greeting, that will automatically respond to newly received messages. Our employees need a way to let their customers know they are not available if they are out of the office and intentionally disconnected. Without this feature we are constantly having to monitors each others phone lines and it is cluttered and in some cases intrusive.
25 votes -
Remind/inform your customers who are waiting for your service how many clients are waiting before them.
remind/inform your customers who are waiting for your service how many clients are waiting before them.
1 vote -
Add addition key presses
We would like to add additional key presses, this inconveniencing our company.Thank You
1 vote -
Outbound Automatic Voicemail Drop
Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to call you back, while you move on to your next dial up call.
281 votes
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