1689 results found
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Longer Voicemail Length
We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be able to accept longer voicemails.
24 votes -
Alphabetize Presence
Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.
1 vote -
When front desk transfer a call to another extension
When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.
3 votes -
the option to have one central contacts directory instead of each extension having their own contacts list
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
1 vote -
Force Audio Announcement to Join Conference
Currently, the "announcement before joining" feature of Ring Central Conference is broken in the sense that there does not have to be any actual audio recorded for it to still then connect the participant to the Conference. This is a HIPAA concern, especially since my organization is in the healthcare sector and we use Ring Central Conferencing daily.
3 votes -
Speedial Groups/Call Queues Via Line Keys
Not sure if this exists now, but it would be extremely useful if we were able to program buttons (Line Keys) on the physical phones to be able to transfer calls to groups/queues.
3 votes -
Update RingCentral to IPV6 *URGENT*
EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App or my laptop when connecting to my phone's hotspot working remotely because outdated IPV4 is no longer supported and other internet providers will be doing the same soon.
3 votes -
Alert for when someone is on hold for extended time
It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.
12 votes -
Set more than two Display Settings options
It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
1 vote -
Dial by Name directory by site
Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.
28 votesThis feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal -
Paging system to ring when phone rings either 24/7 or after hours
We have an Employee line that can't be heard unless near the phoneThis line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able to have our overhead paging system ring in addition to this phone during specific hours, to grab our employees attention at night or during the day which ever hours we set this line up for.I was assured during testing that this could have been achieved prior to signing up with Ring Central.
3 votes -
Numéro groupement affiché après redirection vers numéro externe
Bonjour,J'aimerais, lors d'une redirection d'un groupement intégrant plusieurs membres vers un numéro externe, afficher le numéro du groupement et non le numéro du membre.Cela peut servir notamment lors d'un enregistrement sur un partenaire externe, voire d'urgence (PTI), et de ne suivre qu'un seul numéro.
2 votes -
Having the employees see how many calls they took
I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .
1 vote -
Multiple rings for different lines being called
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
8 votes -
Add ability for notes connected to call log
for example, "tried to call applicant, phone number not working"
6 votes -
Being able to provision 2 or more Digital Lines on 1 desk phone
Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
6 votes -
Global CLI Presentation for outbound calls
Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile globally so by default users present the main number, or their DDI.
2 votes -
make ringcentral dialer, my default app for URL:CallTo links
make ringcentral dialer, my default app for URL:CallTo links for MVP plan
2 votes -
flip calls to desktop
Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT feature is only available to use between two mobile apps which does not make sense because why would calls for the business go to an employees personal cell phone to flip call to business desktop. per my provider the feature has been in use for 2 years and stopped in march after an update
2 votes -
Allow Desk phone to still answer calls regardless of call queue setting in app
We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We want the deskphone to ring for all queue calls, and the mobile app to ring for direct calls only.
3 votes
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