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1546 results found

  1. Templates for Different Roles

    It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. being able to actively see if someone is even available without the mouse hovering over...

    I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.

    3 votes
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  3. Report outbound caller ID settings

    There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID

    10 votes
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  4. Additional Key Presses in IVR Menu

    It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  5. Send an alert when x numbers of calls are in the queue

    We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Ability to have an emergency 24/7 call queue which can override specified users available hours.

    I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.

    3 votes
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  7. Bring back the list of recent text messages on the phone tab.

    I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls

    1 vote
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  8. Showing that a call was answered on the other deskphone

    Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.

    8 votes
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  9. Enable Queue Members to delete messages

    Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…

    3 votes
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  10. Random display of Caller ID

    Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…

    1 vote
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  11. Dial Zero to reach operator from user extension

    Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension

    15 votes
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  12. Add User Caller ID option: ability to select User's Name as a Caller ID

    Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#

    21 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
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  13. VoiceMail to E-Mail Language Filter

    Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive word and emailed off. This was taken to our HR Representative. There should be some way to keep this from happening in a business installation.

    1 vote
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  14. Free guest account to convert to paid

    There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to…

    11 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  15. Transferred calls default to "blind"

    We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. configure a desktop phone to a generic user

    We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.

    1 vote
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  17. Live Dictation of Phone Calls and Meetings (Speech-to-text)

    Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.

    5 votes
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  18. Add Paging Groups in RC App

    We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?

    14 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  19. Wake Up Call Digital Receptionist

    Our hotel uses RingCentral. Unfortunately, RingCentral doesn't have any feature that I am aware of that can help a receptionist setup automated wake up calls to rooms.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Allow Users to Update Voicemail Greeting via RingCentral Desktop App

    Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app.When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on a mobile phone.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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