1435 results found
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Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
4 votes -
Provide enable/disable slider for queue members
Allow queue members to be turned on and off with a slider like ring groups.
4 votes -
Removing Inbound Caller ID
I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
7 votes -
Call Pickup group
"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and excessive. If you are in a cube farm, you don't know what ext is ringing.
4 votes -
Option Add a non-Cyberdata paging device to the paging group
As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.
1 vote -
Hot Desk Phone: Selecting a number to assign to the phone.
When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
6 votes -
Include "Called Number--User Direct Line" variable in Call Handling Template Menu
When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…
1 vote -
Allow users to pickup a call ringing on another Extension
Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension
10 votes -
Transfer to an extension from a cell phone
All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
2 votes -
Announcement Only Extensions- Post Announcement Destination Configurable
RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…
7 votes -
Alternate Phone Calls Between Groups
As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
2 votes -
Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In
We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests that has its own notification settings, and an emergency extension 802 for urgent needs that has notification settings that will page our veterinarians on-call to get a quick response. When we are in the field working, we typically stay logged into our appointment request line so our technicians can call and schedule those, but when an emergency comes in,…
11 votes -
Update presence status when phone is ringing
Could I ask for a feature request? The presence functionality is only really of any use if it actually shows the status of a user's line all of the time, not just if they received a call directly. At the moment it seems that if an extension is ringing as part of a ring group this is not shown in the presence status and perhaps more importantly, if the call has been answered by a member of a ring group their extension does not show as in use - this does not allow the visibility that presence is required for.
3 votes -
Hold music doesn't respect party placing call on hold, uses target
The hold music between two RingCentral parties uses the settings for the person called, not the party that places the cold on hold. This is bug as it doesn't respect the settings of the party placing the call on hold.
1 vote -
Feature to notify a user that he is logged in to a HotDesk phone and the ability to choose to logout.
This feature will allow the user to logout via notification to be able to login to another HotDesk phone on another location. Without notifying the admin.
1 vote -
We wish our devices to "ding" when a call is placed on park until someone takes the call.
Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.
9 votes -
Forward Call Queue to another Call Queue
Only option right now is to forward to a user from what I can tell.
6 votes -
Inbound caller ID w/ name & number like land lines do, without having them in your contact list.
So I can greet the customer by name and look their account up before I answer the phone.
1 vote -
Revert conference prompt when transferring a call
Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a toggle option or a customizable voice option.
3 votes -
Ability to delegate permission to manage a specific group(s)
It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…
5 votes
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