1637 results found
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Ability to have automatic pause and resume within UC
Currently, in CC, it is an extension in chrome that is installed that pauses the call and screens from recording when a specific website is opened. then then the website is closed it then resumes the recording. Northern Safety Co. Is looking for the same type of behavior within UC.
1 vote -
Improved texting function by adding a dashboard with ability to get my client's feedback to Google, Yelp, etc.
Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients to give a testimonial on Yelp and I think Google and facebook which is very valuable for service businesses. Kinect is too expensive so you will have an easy time competing with them and believe me, people will love your service even more!
1 vote -
Settings button that brings you to the website to see the call log
I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…
1 vote -
Assign a ringtone to a number or group
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…
43 votes -
"Off Hook" auto dialing
I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without having to dial an extension, and this is the only number this phone can call.
9 votes -
Ability to select the amount of times the auto-receptionist repeats herself without caller action
The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.
1 vote -
daily dial count
A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fantastic as I currently use old school paper and pen to mark a tick sheet for a visual of how my calls are going to get my daily 200.
1 vote -
Limit Common Area Phones
Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.
2 votes -
Survey Phone System
survey phone system
2 votes -
Call Forwarding to External number while on DND Status
If User Extension sets her line to DND, can it be arranged that Line 1 goes toFor example:Line 1 = normal line.Line 2 = emergency 24 hour line.voicemail, but Line 2 rings her mobile number?
1 vote -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
4 votes -
Need an auto-reply text message function
People are texting the main number and not leaving any caller id.
Want an auto-text message that tells people NOT to text this number. Disable texting???
1 vote -
International Toll-free number calling
For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html
6 votes -
View all messages I've sent
It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.
1 vote -
Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...
Monitoring Feature REQUEST
When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.
My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…
10 votes -
DND on all Deskphones
I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.
11 votes -
Increase number of recipients to receive notifications on a message-only extension
It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these texts so that the appropriate account manager can handle the issue.
1 vote -
Call Transfer
Should have a way to transfer an incoming call without having to actually pick up the call
4 votes -
Add a way to see if a call queue had VM on the Phone
For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box
3 votes -
Park a call across federated accounts
My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.
3 votes
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