Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1563 results found

  1. We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop app exclusively.

    3 votes
    How important is this to you?
  2. I would like to see the published 411 listing without calling 411.

    4 votes
    How important is this to you?
  3. We'd like to make number private so that no reporting, recording or analytics can be generated considering that calls are highly sensitive.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  4. I have a customer with Wyse station fort employees and MS SERVER 2012. It would be usefull if you support this, whatever if it is with RC phone or app.ringcentral.Com or Chrome web extension

    3 votes
    How important is this to you?
  5. A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the team email address for notification.

    4 votes
    How important is this to you?
  6. Currently, forward button to Polycom phone will only work when forwarding it to another extension. Hope this option will work too when forwarding it to Call Queue.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  7. We have 150 phones on the Standard plan. We would like 10 of our phones to have the features from the Premium plan. Our rep tells us we would have to move all our phones to Premium to get the features that we only want on 10 phones. We would be willing to pay the $100 per month for the 10 phones to be on the Premium plan but we are not willing to pay $1500 per month to put all the phones on the premium plan when we will only use the features on 10 phones.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  8. Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in the wrong digit when they went to retrieve a call from park. The caller/customer was aggrivated because it then took them some time to figure out what store the customer had originally called. If the park numbers could be specific per site it would help. For example, store A could have parking available at *800 -…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  9. This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for exact directions to our business"

    5 votes
    How important is this to you?
  10. Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.

    5 votes
    How important is this to you?
  11. Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted to give them out and then when they leave we have to put forwards in place etc.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  12. When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use this for holidays or other closures, however we don't want all the messages to be in a single number or spread out randomly amongst the que.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  13. Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  14. 6 votes
    How important is this to you?
  15. Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  16. WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want the ability to flip and call a client on another line, then go back to the other hold line. Right now is not ideal. The system just cuts the person on hold off.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  17. Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  18. One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful.I may be the only person in the world that doesn't like it, but in the off chance that other people groan and roll their eyes every time it starts playing... I'd love this service so much if there was the option to press a button while holding, and have the music just turn off. "Press 1 to mute the hold music" - This would be AMAZING.You might say "just turn…

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  19. hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?

    4 votes
    How important is this to you?
  20. The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from. Yet, because they are a business, the company name shows up on each call despite whatever number they call you from. Instead of trifling with blocking the number, simply block the company name.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  • Don't see your idea?