10147 results found
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Add contact categories or tags so that contacts can be identified and filtered
Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.
2 votes -
Ability to disable single-character formatting
Ring Central Message automatically uses characters such as * and _ as a pseudo-commands to format the characters inbetween them. It also allows the (now standard) use for control characters (ctrl-b, ctrl-u, ctrl-i) for formatting. Further, the formatting is not shown prior to sending the message, and worse, there is no limit (that I have come across) as to how far apart these characters are in a message.My idea is to have an option to turn off the use of printable characters as formatting commands.Use cases:Copy/pasting a mathematical formula with multiplication. The * is not intended, nor should be interpreted…
2 votes -
Ability to Hide Main Company Number
HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.
11 votes -
Dial from web app or browser, but call takes place on desk phone
It would be helpful (and something that was a feature with Fonality) where you can click on a phone number in your browser OR copy and paste a phone number to the RC web app. The call starts to dial out, but it's connected to your deskphone where the call takes place.
6 votes -
Adding Caller ID to a single line
It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names
2 votes -
Add Live support in NORTH AMERICA
Useful to all in Canada and US that are tired of dealing with offshore idiots
1 vote -
Two-Factor Authentication for Telus Business Connect
Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security
1 vote -
Customize softkeys on yealink phones
As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.
21 votes -
Deleted Voicemail Logs
Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users
1 vote -
The contract and its duration should be available/visible in the Admin Portal for customers' reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
2 votes -
We would like to partition the corporate directory by site
We want to have the ability to limit what shows up in the corporate directory to the site the employee is working out of. Meaning, if the account has 3000 users on it and I work at a site with 50 users I should only be able to locate those 50 users in the contacts/corp directory
11 votes -
Fax receipt confirmation
It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
4 votes -
Is there a way to make the Task Reply section in a Task Viewer larger?
So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen with only like 35 characters to a line. When these task replies are anything but very short blurbs (as they often are in our workflow), it becomes difficult to try to read them in this menu and I have to resort to looking at the Team view that will contain every reply to every…
3 votes -
Extend Share Voicemail Functionality to Call Queues and Message Only Ext's
Feature Request: Extend the Shared Voicemail Co-Recipient core functionality created for "Users" to Call Queues and Message Only ExtensionsUse Case:The customer has a team of people that are a part of the after-hours/on-call support team. Members of this team are in multiple "after-hours" call Queues. This team is also responsible for processing voicemails left in multiple Message-Only Extension. The On-Call resources need to be able to process Call Queue voicemail as well as the Message-Only Extension voicemail. It is important that the users understand where the voicemail originated from with appropriate labeling for each Call Queue or Message-Only Extension. Bonus…
3 votes -
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones.
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.
2 votes -
Task Workflow
Would be nice to have a workflow option for task, so one person can approve / or review, then pass along to the other. As it is now, multiple people can be assigned, but there's no way to indicate the first person approved first (short of commenting w/in the task to keep a record)
5 votes -
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
17 votes -
More control over physical desk phone display name
It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from a phone display standpoint. IE. "John Smith" is great for managing our user list, but on his actual phone and internal calling name I might want to display "John - Ext 6000". I know I can modify the first and lastname fields respectively, but that creates a very disorganized admin portal.
6 votes -
Forward a voicemail message to another extension from RingCentral App, or by phone
It would be useful so that you can forward a voicemail message to another user. From the App you would click on the phone icon, all voicemail, click on the three dots, and then there would be a forward option, and you could forward it to another extension.If you were to call in and check your voicemail, you could forward from the IVR and add a message, similar to a supervised call transfer, but this would be a supervised voicemail message transfer.
34 votes -
After Hours autoresponder SMS text
I love the after hours feature for phone calls but it would also be super helpful if there was an after hours text option. So if a customer texts you after hours, they get a autoresponse saying your office is closed, ect.
2 votes
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