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  1. I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."

    1 vote

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  2. It would be helpful to be able to print out texts, as I text my parents in order to have a record of exactly what was said.

    14 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  3. I use the different extensions on my account for different reasons/businesses. I don't like that in order to check my text messages, missed calls, etc for one extension, while I'm logged into another extension, I have to log off that extension and log back on into the other extension.

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. This function was lost in the upgrade. We need this back to quickly sort our fax transmissions. We need the field of "fax number" along with "name" (name of recipient). After the upgrade, there is only one field for fax number available.

    4 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  5. We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example:We have managers whose assistants screen their calls. They would like to not have their own extension listed but be able to list their assistant's extension under their name in the directory. (or failing this at least the ability to be hidden in the corporate directory)We have some lines that normally would be limited extensions but that had to be given full user licenses so they could be included in call queues... these are now showing up in the…

    6 votes

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  6. When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) associated with that terminated user was added to any other extensions' call flow, the phone object is still listed in the call flows even after the associated user has been disabled & deleted. When we re-use that unassigned extension for a new employee, the associated phone object is still in all of the call flows that the terminated employee was in. RC support told…

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. This allows you to simply glance at the wigit & see if there is a voicemail. WhatsApp, Email, Messages all have this feature. It is better for efficiency & business flow. I would recommend that RC consider adding this feature.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Hold Music unchecked (which blocked calls is a subset of)). This way the control is on the admin users and end users would not be able to use or change that feature unless admin portal settings are updated.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually. This does not scale well. Hard to believe this doesn't exist.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).

    Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).

    37 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  11. This must've changed recently? I typically have my phone on DND 90% of the time (but want the flexibility to easily switch back-n-forth). I liked that I didn't get notifications on missed calls BUT voicemails would come through passively (as badge # on phone app or showing in desktop app). Recently I noticed that the phone app no longer passively shows voicemail notifications when in DND (unless I physically open the app).Please bring this setting back! Or allow customization with notifications in the different modes... Or make another versions of DND with voicemail/fax notifications on.Appreciate the ability to leave feedback!

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Many funds have cayman entities and require a dial-in for the cayman directors. This location (Cayman Islands) is not covered with existing international dial-ins.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.

    9 votes

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  14. the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender

    13 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  15. Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…

    22 votes

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  17. is there anyway to dial out from the RC App and have it connect to my desk phone?

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, while being able to document information simultaneously. Now I cant. This is very ESSENTIAL to my work. Please fix this!!!!

    3 votes

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  19. You should allow all queues to be viewed in the apps. Right now it is only the first 5.

    1 vote

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  20. We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension and Outlook integrations, but nothing for the other Microsoft Office programs.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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