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Phone & Messaging

Phone & Messaging

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8179 results found

  1. With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call

    2 votes

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    Implemented  ·  2 comments  ·  Admin Portal  ·  Admin →
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  4. The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.

    2 votes

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  5. Allow to add sub-tasks under tasks. And also sub-sub-task under sub-task.

    23 votes

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  6. Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list

    6 votes

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  7. Customer would like access to create, upload, and manage their own custom configs for their Poly devices instead of relying on SEs or PS or support for ongoing MACD as their requirements evolve.

    14 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  8. I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are several) the number would be listed under my Recent Calls list. If I would tap on the number in the list it would give me the option to Block that caller. On the new app no incoming calls show in my Recent Calls list, only outgoing calls. This for me is a major…

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  9. I work with RingCentral App regularly. We often create groups that include many members of my domain and/or other domains. The issue is... the Team Admin must be from the creating organization. Is it possible for the creator of the Team to add Guest Admins from other organizations that can "Add People". This would be a huge help.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Please add the ability to manage certain physical features of the Phones from the Cloud UI, rathe than the phone webUI, which is no longer accessible on some phones due to the firmware version.

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. We use Google SSO. When we were testing the system we did not have "enforce SSO" enabled and the Google SSO button worked fine. We turned "enforce" on right before going live. SSO now does work if a user clicks on SSO button, or just enters their email, but ironically when we turned on "enforce SSO," the Google SSO button STOPPED working (even though that is the kind of SSO we are using).When a user tries to use the "Google" sign on button they are given the following error message "Your account is enabled for Single Sign-on. Please use Single…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if the associated phone is active.There is more than enough 'real estate' on the Users with Extensions screen to add an additional status icon - one that shows the state of the phone extension.The hover over text could then read, 'User Enabled' - 'Phone Enabled' - 'ATA Enabled' etc. depending on the unit assigned.This would allow…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. In the classic version each team could be seen and then filtered by due date

    1 vote

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  14. Allow ring groups/users forwarding phones for a period of time to go to another user's desktop/mobile apps.This limitation doesn't make sense.If one user is going on vacation and needs to forward their phones, they can only forward to another user that has a desk phone (which means no one working from home).

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Queue managers are the only ones that need access to queue voicemail via the app/browser

    1 vote

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  16. In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that happens). It's impossible to select only a part of the number for the same reason. Double clicking works to select the whole thing, but this deviation from standard UI practices (and from the Classic version app behavior) is jarring.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.

    4 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. 2 votes

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  19. This is a major issue for people who do not check their tasks regularly. This function must be added in order to make "Tasks" functionable.

    2 votes

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  20. 8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added.The system could have rejected the request from the beginning

    1 vote

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