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9677 results found

  1. Echo Test Feature Code. The ability to call a feature code or built in extension number that will connect the call from a phone to the Cloud Server and loop the call back live to the same phone. This feature would allow for audio diagnostic testing from the same extension as it would simulate both out bound network traffic and inbound network audio traffic at a slight delay (ie an echo). This feature would be especially helpful in SD-WAN setups that do not drop calls when networks go offline. An Example of this is Sangoma's FreePBX/PBXact built in *43 feature…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
    It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Add support for Multi-tenant Citrix VXI support for the Embedded Dialer

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.

    1 vote

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  6. need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?

    1 vote

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  7. User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. Please, provide a feature that allows to control the velocity of the recording when listening on the app. Same as Youtube so we will be able to note correctly whatever the customer has said.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  9. When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  11. Enable users to preview the fax document and seamlessly insert e-signature fields for recipients to sign electronically within the RingCentral interface.

    By implementing these features, RingCentral can create a more efficient and user-friendly experience for managing fax and e-signature needs within a unified platform.

    3 votes

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    0 comments  ·  Fax  ·  Admin →
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  12. When an employee resigns or is no longer active, admins should be able to delete their old messages.

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. User Template - Presence settings to be able to add/modify the Expansion modules

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.

    4 votes

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  15. Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.

    2 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  16. Customer wanted to have option to receive email for a call recording transcription and the audio file attach to the email like what we have for voicemail transcription.

    2 votes

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  17. option to configure Mitel settings to display presence on the whole screen - same as with Minet firmware

    1 vote

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  18. cx would like to receive the full messages automatically even if the SMS Reached the Character limit

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  19. we need to be able to auto dial contact extensions when we are dialing out to them. Barring that we need to display their known extension on or near their phone number so at a glance we can tell what to dial without referencing an external list or waiting for automated answering services to provide the information we need.

    2 votes

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  20. I would like more feel good emoji to help with team bonding

    2 votes

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    0 comments  ·  Other  ·  Admin →
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