11758 results found
-
RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability
RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability
For the user to make sure to set their statuses and they will not leave it empty.
5 votes -
Ability to sync mobile/cell phone contacts to Ring Central mobile app
The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.
2 votes -
2 votes
-
RingCentral application old versions
Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.
2 votes -
Feature Request: Enhanced Support for Deskphones in User Settings Templates
We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.
Detailed Description of the Request:
Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:
Customer Expectations Misaligned with Design:
Customers expect the…
2 votes -
Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap
Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.
2 votes -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
I need to be able to set up an alternate first name for the dial by name directory
I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated
1 vote -
Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices
Request for Feature/Improvement:
Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.
Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
be able to block sms for customers who requested out out
be able to block sms for customers who requested out out
If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.
2 votes -
themes
Additional THEMES Option for performance report
1 vote -
Free trial to add device testing the deskphone
Customer is requesting to be allowed to add device and provisioned deskphone without paying to test the deskphone they will be using and check the service as well.
1 vote -
RingSense for CX Quality Average
Looking for a way to calculate a monthly average in RingSense, is this possible? For example, if there are 10 calls recorded, say March 1st to March 30th, add the total scores, divide by the 10 calls, and that would give you the monthly average score.
1 vote -
Request for Faster Sync Between Live Reports and Call Logs
Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.
1 vote -
ISP Connection Log
User wants to have/implement 'ISP Connection Log' to monitor their system.
1 vote -
Certification of Firmware Version 12-1-1 for Improved Speed Dial Functionality on Cisco 8800 Series
I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.
Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.
Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).
Certifying firmware 12-1-1 would provide…
1 vote -
Ability to reset an extension.
Ability to reset an extension to reuse it for the new user,
5 votes -
Ability to assign dedicated fax number to multiple users
It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
91 votes
- Don't see your idea?