12679 results found
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Increase the call parking 10 minutes
Customer would like to have an option to increase the call parking duration for more than 10 minutes.
1 vote -
Automatic Smart ACR disclaimer
The Customer should have been warned automatically, the moment they enabled the Smart ACR feature. It's not even shown on the information section of said feature.
There should be an automatic disclaimer that would include the one/two party consent laws.1 vote -
Have an option to still ring the user's phone even if the Call Forward is enabled
Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.
1 vote -
A generic password for easier access of devices via GUI
A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.
3 votes -
Track Forwarded Call Queue Voicemails in Sent Items
Currently, when a voicemail from a call queue is forwarded via the online voicemail portal, there is no record or entry of this action in any "sent" folder or message history. The "Sent Items" folder is exclusively for faxes. We require the ability to track and view a log of all forwarded voicemails from call queues to ensure accountability and provide an audit trail. This feature is crucial for managing queue activity and ensuring voicemails are handled appropriately.
2 votes -
Share Voicemail via External Email
Share Voicemail via email
Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.
Please have an option to use other external email instead of just MS Outlook app.
2 votes -
Feature Request: Enhanced Support for Deskphones in User Settings Templates
We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.
Detailed Description of the Request:
Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:
Customer Expectations Misaligned with Design:
Customers expect the…
6 votes -
Call recording
I want the call to go to voicemail if we are not available. But if we are available, I need a recording to notify this call may be recorded before it goes to the active agent. Currently, if we are not avail, the recording gives the disclaimer and the voice mail message. Case #28781387
1 vote -
1 vote
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Smart Call Queue Routing
We want to have a smart feature in our call queue system. When a customer calls back within 24 hours, they're automatically connected to the same user/member that handled their previous call. This ensures continuity in their customer service experience.
1 vote -
Call log
To show multiple missed calls from the same number.
1 vote -
Ability to See the Response of External Number on SMS
Allow users to see the response of an external number within a group SMS thread.
1 vote -
Links: update the REGEX to interpret text as link to support more uri schemes
We use Team messaging extensively. In our business, we use many custom uri schemes (fmp://, maps://…)
It would be great if these were interpreted as links just as https:// or ftp:// are.1 vote -
Keep the cyber criminal out of my accounts
Do not allow anyone else in my account that pretends to work for me. I have been in captivity close to 5 years because of this
1 vote -
Request: Automated Daily Performance Reports via Email
The customer has requested daily performance reports for users and call queues to be generated and sent to them via email. While I understand that these reports can be viewed and downloaded through Analytics, would it be possible to automate sending them via email at a specific time each day?
6 votes -
Ability to call other carrier via Video call
Customers want to have an option on the RingCentral App where, if they call another carrier, they have an option to switch the call to a video call.
2 votes -
Seen Messages in RC app
Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message
24 votes -
BT Feature Request: BT Poly Edge E450 Firmware Update
DND Feature for BT Poly Edge E450 is not working with Firmware version 8.2.2.1176. When update to 8.2.3.0844 DND works but it keeps reverting back to 8.2.2.1176.
4 votes -
Add Rotational setup for call queue
User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.
28 votes -
Improvement for AI Notes Button on RC Mobile App
Problem: During a call on the RC mobile app, the "AI notes" button remains visible even after it has been enabled. This makes it very easy to accidentally tap the button and disable the AI notes feature mid-call, resulting in the loss of the call transcription and summary.
Impact: This issue forces users to either restart the call or manually take notes, which is inefficient and can lead to missed information. The primary benefit of the AI notes feature—automated transcription—is compromised by this user experience flaw.
Proposed Solution: Once a user has enabled the AI notes button at the start…
1 vote
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