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  1. The current configuration in RingCentral allows for device names to be modified within the admin portal. However, there is a missing feature where these device names are not reflected on the switch port name, making it challenging for network administrators to identify devices connected to specific switch ports. Introducing the ability to display device names on switch port names in RingCentral would greatly enhance network management and improve overall visibility.

    1 vote

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    1 comment  ·  Hardware  ·  Admin →
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  2. Making it where if someone calls one user it rings on my account via ringcentral mobile aoo without switching or logging off.

    4 votes

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    0 comments  ·  Application  ·  Admin →
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  3. Ability to create custom role that allows admins to select specific international countries for dialing.Currently only option is on/off flag but doesn't have the granular control to select specific countries.Use case is where specific groups of users will want to only be able to dial to specific countries versus others

    4 votes

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  4. For accounts that have more than 200 contacts, it is best to have a Mark All option wherein we can Put a Mark on All Contacts and delete it in one click without having the trouble of going to each contact page to delete.

    4 votes

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  5. Customer would like to know if the incoming call routed to his external number is from RingCentral

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. The client said it would be better to give the order of the caller on the queue while waiting for the call to be answered.

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  7. Each users provisioned via Active Directory will automatically receive an email to set up their account.Some users prefer to have that disabled since it can cause confusion especially if the accounts were provisioned prior to any communications being sent out.It will be extremely helpful to have the option to not send the activation email upon user provisioning and that the IT/Admin would have control on when it will be sent.

    5 votes

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  8. customer does not want to hear the beeping sound while the call is being recorded.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  9. Our MFA validation code gives us 60 seconds to type in and it is taking 120 seconds for the code to come in to our mailbox, so we aren't able to validate the code in time. Can we change the amount of time the code is good for to 5 minutes instead of 1?

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. A feature in which we can enable video calling on Poly CCX 700 that supports video calling of phone`s specifications

    3 votes

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    1 comment  ·  Hardware  ·  Admin →
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  11. Currently, numbers that is set to Fax Only are unable to use the SMS featureAs per PM & Service Engineering Team this seems to be a limitation within the system

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  12. Please allow the Ethernet port on the Cisco ATA192 to be fully functional and allow devices connected to it to connect to the "uplinked" LAN.

    2 votes

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    1 comment  ·  Hardware  ·  Admin →
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  13. When someone calls any of the companies under our main RingCentral Accout, the App should show the name of the company they are calling, NOT the phone number. Or we should have the option as to which to show.

    EASY FIX! C'mon!

    Example.
    Caller Calls any of my businesses under the one RC account I have.

    To: XYC Business or

    To: Tom’s Motors

    NOT just the phone #.

    This can be easily fixed if RingCentral recognizes the name that is attached to the User or the name of the IVR or even in the Contacts that are store in the…

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  14. Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
    Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  15. Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Not all numbers belong to an individual person. Some are being used by people within a business.Currently when someone who is saved as a contact but only has the "company" name filed up calls in, the caller is not identified by the company name.Please show the company name of a contact saved without a first and last name when receiving a call from them.

    3 votes

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    1 comment  ·  Application  ·  Admin →
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  17. ability to set and block messages that contain specific words or phrases

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. -this would allow admins to set when the auto-update is deployed (during their downtime) without having to use MSI*auto updates is causing them to be disconnected from the Max Agent's agent leg

    2 votes

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    1 comment  ·  Application  ·  Admin →
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  19. Allow users to Send Fax using Virtual number.

    2 votes

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    0 comments  ·  Fax  ·  Admin →
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  20. Overview:
    Currently, RingCentral lacks a feature to log failed incoming faxes, making it challenging to differentiate between issues stemming from the sender's end and those related to the RingCentral server. Implementing a feature to record failed incoming fax attempts would provide valuable insights into fax transmission issues and streamline troubleshooting processes.

    Objective:
    The primary objective of this feature request is to enhance the functionality of RingCentral by introducing a mechanism to log failed incoming fax attempts. By doing so, users can accurately identify whether fax transmission failures occur due to issues on the sender's end or if they result from…

    2 votes

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    0 comments  ·  Fax  ·  Admin →
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