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  1. should keep all the details of the user (messages, fax, voicemail, SMS) when you deleted the user and re-add it with the same user details

    11 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. We are using a Poly Trio C60 conference phone. This phone has a limit of 5 callers (phone plus 4 guests). Is there a different conference phone or is there a setting in our system that will allow us to have more than 4 guests on a conference call. We understand we could set up a Ring Central meeting, but we would prefer using the conference phone.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Customers using Smarsh for compliance archiving would like to have all RingCX related content archived in Smarsh as well

    1 vote

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  4. Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  5. I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
    I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  6. Currently, the max view that we can see in the RingCentral App for scheduled meetings is 3 days. We wanted to have the option to view the meetings that were scheduled ahead of time Weeks or Months. We are used to using GoToMeeting where if you schedule a meeting for the future…like a board meeting…and that meeting has a password, you can change the password at any time. With RingCentral, you have to wait until the meeting is less than three days away in order to change it. That isn’t useful at all for us.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information

    1 vote

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  8. After a firmware update, the identifier/icon for Park locations on the Polycom's phone display got smaller and it's kind of a downgrade as we were able to easily identify if a park location is available or busy.

    We have visually impaired employees and it's really hard for them to see this.

    See attached screenshot.
    1.) Right now, we can identify if the icons for the park location turns red or blinks (Encircled in red)
    2.) It used to be a different icon before (Highlighted in yellow)

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  9. Shared Fax with Designated Inboxes

    This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.

    Here's a breakdown of the functionalities:
    Group Management: An administrator can create groups of users and assign a shared fax number to the group.

    User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
    Designated Application: The faxes are delivered…

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  10. Shared Fax with Designated Inboxes

    This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.

    Here's a breakdown of the functionalities:

    • Group Management: An administrator can create groups of users and assign a shared fax number to the group.

    • User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.

    • Individual Inboxes: Each…

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  11. A feature in which a user can log into the Ring Central app using call queue credentials

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  12. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

    14 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Our account was subscribed with webinar trial and our users are getting random webinar popup which we find annoying, It would be useful if there is a way for our users to toggle off the webinar pop up

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  14. Ability to retrieve call recording even if the call was transferred to an external number

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.

    11 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. It will be helpful for the customer and their business if they will have option to play audio while on active call.

    2 votes

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    1 comment  ·  Application  ·  Admin →
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  18. 3 votes

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    0 comments  ·  Application  ·  Admin →
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  19. My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.

    3 votes

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  20. The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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