12681 results found
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removal of the “Delete” option from the app for delegated users—even if it is currently grayed out
We would like to request the complete removal of the “Delete” option in the app for delegated users who have been assigned a task via the RingCentral app—even if the option is currently grayed out—to avoid confusion and prevent potential issues.
1 vote -
Ability to record calls using Mitel recording or other 3rd party platforms
Ability to record calls using Mitel recording or other 3rd party platforms
1 vote -
Show incoming calls while on the phone
We need to be able to see the incoming calls while we are on the phone. We also need to be able to see any calls we missed while on the phone, and who answered the call (if anyone answered), or if the entire team missed, so that we know who has been serviced and who needs to be called back.
1 vote -
HD Voice compatibility for Yealink W76P
Enhanced feature to mitigate HD voice feature on Yealink W76P devices without affecting compatibility and call quality
1 vote -
Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
16 votes -
Extension dialing between CX and EX
Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.
Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.
2 votes -
Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
Feature Request: Notification for Email Addresses Added to Bounce DB
Request Summary:
The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.Business Impact:
Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.Requested Feature:
Notification (email alert or dashboard flag) when an address is added…
2 votes -
Remove company directory from phone
Hi we have an emergency phone at our location and we would like to remove the company directory if possible? and instead have a list of emergency contacts.
1 vote -
Increase timer of queue calls that does not succeed before it gets automatically disconnected
Callers waiting in the queue gets dropped when reaching 10-15 minutes. Confirmed that there is a 10-minute timer; if the call does not succeed within this time period, it is automatically disconnected.
1 vote -
Misleading security email notification about the Contact mailing address changes to an extension
After I updated the Cover Page Info for one of my extensions, i received a security email notification saying that the Contact mailing address for this extension was changed. This is misleading because nowhere on the Fax Setings Cover Page Info page it mentions that this info is used as Contact mailing address. Please remove this confusion by either adding Contact mailing address label to Cover Page Info page, or rephrasing the security email notification to say Cover Page Info instead of Contact mailing address
1 vote -
size
We need more size capacity for texting, RC is very limited on picture and attachment size.
1 vote -
Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
20 votesHello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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Automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Currently, we’re manually assigning numbers to users during provisioning, and we’re hoping to streamline this process to improve efficiency and reduce potential errors. Ideally, we’d like to automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Could you advise whether there are built-in tools, templates, or API-based workflows that can support this type of automation? If possible, we’d also appreciate guidance on best practices for implementing this in our current setup.
3 votes -
Need a way to automatically suffix out messages with "STOP to quit"
Looking for a way to automatically suffix our SMS messages "Stop to Quit".
3 votes -
template
Feature Request: Ability to Revert to Previous Settings After Applying a Template
We would like to request a feature that allows users to easily revert to their previous configuration after applying a template, particularly for settings like custom voicemail greetings.
Use Case:
Currently, when a template is applied, it overrides existing user settings—including custom voicemail greetings. If the template is applied accidentally, deleting the template does not revert the changes it made. As a result, administrators must manually reconfigure each user's settings, which is time-consuming and prone to error.Requested Enhancement:
Implement a rollback option that allows admins to restore…2 votes -
Presence sync with Microsoft teams sign in multiple tenants
The ability to Sign in presence sync with Multiple Tenants. Only one can sign into one Microsoft tenant at for presence sync.
2 votes -
Unknown Caller Identification
The customer would like a feature that allows them to filter unknown callers and identify the numbers of those callers.
9 votes -
Add 'License' column to in User List download from Service Web
Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.
11 votes -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
19 votes
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