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9677 results found

  1. To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not

    2 votes

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  2. create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.

    2 votes

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  3. If the customer dials the main company number and selects the option, calls will be routed to a dedicated line to enter the code to join the conference call.

    1 vote

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  4. Ability to have a department column for the Billing Items uplaod template to enable customers to filter for department and allocate new cot centres in bulk

    1 vote

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    0 comments  ·  International  ·  Admin →
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  5. It would be essential to have a notification via SMS or Email if a change was made on a user's call queue status

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  6. When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.

    30 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  7. Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  9. Full support of paging devices instead of manual configuration, currently we are getting the sip to the admin. It would be effective if the paging devices could also be provisioning normally like the other phones.

    2 votes

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    0 comments  ·  Hardware  ·  Admin →
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  10. We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement

    2 votes

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  11. A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.

    2 votes

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  12. Contacts that I added on the Ring Central application is not appearing on the desk phone (VVX 450)It will be helpful I will not need to add it directly to the desk phone one by one and just add the contacts on the app and will sync it to the desk phone.

    12 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Number of callers in queue should be changed so we can program any number in there as defaults of 5-10 -15 etc sometimes is not realistic

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  14. Hi

    Is there a way to remove the drop down menu form the My caller ID field in the RC app, so that it only shows the user's DDi?

    Thanks

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  15. Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.

    8 votes

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  17. The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.

    3 votes

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  18. Customer would like to add 500 members in group message so he can be able to cascade messages to his church members

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  19. Hello, we are wondering if there is a way for us to have automatic call-recording turned off for when certain zip codes are called if we supplied them? We were able to do this with our past provider so wanted to see if this was possible with RingCentral. Please let me know when you can, thank you!

    5 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  20. Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.

    2 votes

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