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9677 results found

  1. Display primary number beside user name under user with extensions list

    2 votes

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  2. A request has been made for RingCentral to have its own supported and compatible Pool side phones to match user's company set-up.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  3. No Phone preview for Cisco 8851 on the Admin portal for users under the Presence setup

    1 vote

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  4. Make it possible to force specific users to only use the web browser version and never give them the option to download or use the mobile or desktop app.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  5. In the attached screenshots, I'm searching for a contact by entering the last 4 digits of their phone number but I get no results.

    1 vote

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  6. Have the capability to offer an option while in queue to dial 1 to go to voicemail or dial 2, or do nothing, to remain in queue.

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  7. To have a "Fax Only" option under "Groups" in the admin portal so they won't have to set the fax settings in each extensions.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  8. We would like to have an ability to configure the auto receptionist to ring first before the auto receptionist answers when dialing the main number

    1 vote

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  9. We are working to implement Okta user authentication in our environment, both for desktop authentication and M365 authentication.
    A small percentage of our users have older personal phones where they are unable to install an app for Okta to authenticate with and at the moment there aren’t really any offline methods that would work in our environment.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  10. while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.

    14 votes

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  11. Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks

    15 votes

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  12. Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Customer reported that he was unable to access Service Web, and his colleague could not report the issue as the option of "Service Web" ws not available in the drop-down menus to report the access issue.

    2 votes

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  14. Customer would like the public parking should just be increasing even the line is disconnected

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  15. It takes me a few minutes at startup to get the RC window size, shape, location, and display mode set up. Suggest those be saved at close, and then used to display the window on open just like it was a close.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  16. please add option to adjust attachment resolution

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  17. If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?

    1 vote

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  18. A kind of feature that would allow us to make sure our phone lines are working correctly? At the moment we're doing it manually, calling each line and making sure the call comes in, but is there any automatic process we could implement?

    1 vote

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  19. I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.

    42 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Notification of who answers the phone sent as a notification in real-time like the emails

    5 votes

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