11323 results found
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New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
113 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure that you are on the latest version of the app. Thank you!
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Allow font changes to make it easier for dyslexic users
RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:
Arial
Comic Sans
Verdana
Helvetica
Tahoma
Century Gothic
Trebuchet
CalibriIn addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.
7 votes -
Bulk upload for hotdesking
Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.
3 votes -
View Fax attachment on Admin Portal
It would be helpful to be able to view the attachments from received faxes on the Admin Portal.
3 votes -
Simultaneous Line Access to multiple extensions in RC App
In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser
1 vote -
Billing Usage Info Should Show Number of Pages for Fax and not Plan Minutes
On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.
1 vote -
delete status message
Delete status message option
If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message1 vote -
Sync contacts from system and apply this to all Yealink devices on account.
When you import contacts from portal site, it should automatically sync with all Yealink devices
17 votes -
Call Log Sync from RingCentral Mobile App to Salesforce
Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.
16 votes -
Ability to merge two sites but retain individual directory assistance
I want to combine two sites and still keep the white pages and directory assistance listing for both site.
3 votes -
Alert Trigger Timing for Missed Calls
In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens…
1 vote -
1 vote
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limit incoming calls to specific or selected area or state
limit incoming calls or received calls of a phone number to specific or selected area or state
1 vote -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes -
Lock User Settings
Make it so admins can lock settings so users cannot change them on the mobile app. This is specifically the user settings. We have a complex set up and it includes users being able to receive calls on call and with notifications. Our users frequently change setting and the only setting we want them to be able to change is to Do Not Disturb. Unfortunately they change notification settings and a variety of other settings, which makes it a nightmare for our admins to revert back.
6 votes -
Custom Template for Adding Shared External Contact
Custom Template for Adding Shared External Contact - ability to add Fax Number column in the template
3 votes -
Call attempt to any number
I would like to have any records of any call attempt to any of my number - whether it has been successful or not as this is helpful in checking if the number is having issues.
3 votes -
Allow multiple accounts to run simultaneously on app / cell phone
I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.
11 votes -
RC App Device Footprints
RC App Device Footprint
The RC app should have a login devices for those users who will be logging in on their RingCentral Accounts.
6 votes -
Turn off Call Queue incoming call notification
Have the ability/option to turn off the incoming call notification from call queue to RC app
6 votes
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