9149 results found
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Be able to link calendars across multiple platforms
Via both the mobile app and the desktop app, the calendar should be able to sync to multiple platforms (Apple, Microsoft, Google). I use Microsoft Outlook for work, gmail for personal emails, and have an iPhone - the ring central apps should be able to connect to all of these to check calendars for availability.
3 votes -
Please Add a Downloadable RingCentral App for Macbook M2 Chip
Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
1 vote -
report Phone related bugs by clicking a link with the Unified app
ability to easily share recordings with guest participants. Currently host needs to download and find a means to share the file with a guest.
1 vote -
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
1 vote -
Ability to export Site Caller ID field data from MVP Admin Portal.
With the importance of CNAM and OB Caller ID, having the ability to:1) visually see Caller ID field data for each site as a column under Admin Portal > Phone System > Company Information2) have the ability to export Caller ID field data by site for an overview to know if the Caller ID needs to be updated based on company changes or acquisitions.
1 vote -
Consistent 'Delete' and 'Mark as Read' buttons on Voicemail
In the RC App on Windows (and the webpage, which is the same thing anyhow), why under 'All voicemail' do some voicemails have:1) The delete 'garbage can' icon is the second icon?2) The delete icon is the THIRD icon?3) The delete icon is literally behind the 'three dots'4) the 'Mark as Read' icon is ALWAYS behind 'three dots'.Nearly every voicemail is desireable to process either as a DELETE or MARK AS READ since it's already transcribed, and we're clearing things out. If we can't customize these on-hover items, can we AT LEAST have them in a consistent order? Mark as…
4 votes -
Shared Status directly shown in the HUD
Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
1 vote -
Auto Assign New Users to HUD
It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
1 vote -
Group Memberships to include Ring Groups
It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
1 vote -
3 extensions or phone numbers in one application
To have an option to log in to three extensions in one application.
1 vote -
Ability to Customize Conference Call greeting
We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the instructions that we would like a participant to know before entering the meeting.
4 votes -
Report to view what numbers were on a conference call
We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
4 votes -
FAXES--Very Important for Attorneys Legal Issue
As attorneys, we must prove to the court a fax was submitted to the opposing party or attorney especially when the opposing attorney says they never received it. This is very critical when it comes to denial and statute of limitations as the timeline goes. At that time we need to find the proof that the fax was submitted and attach proof from the system that it was sent with a copy of the fax.Your current system does not support this. Your system will require us to go to every individual portal and find out who sent it, then we…
4 votes -
Admin Portal IVR Menu - Pls make Text To Speech Box Expandable
Hi,Please can we request that the IVR Menu, Text to Speech, Text Box is expandable?This text box is tiny and when we need to enter a long message, it is difficult...
9 votes -
Add prompt when clicking "Add User" if there are unassigned extensions available
Add prompt when clicking "Add User" if there are unassigned extensions available. This would stop over-billing and improve customer satisfaction. Also, it could stop billing team from having to make so many adjustments to accounts.
10 votes -
Change outgoing Caller ID on the fly when call is initiated outside the app
If I'm not using the RingCentral dialer, and initiate a call outside of the app, the caller ID used to make the call is the default one. There's no way to change this on the fly. There are many times when I want to use My individual caller ID as opposed to my company caller ID, or vice versa. If the calls being initiated from outside the app, it's not possible to modify this.
What I think would be a great option, would be to have a setting toggle for prompt for caller ID each time a call is placed.…
1 vote -
Easily move numbers between Sites from "All Numbers" page
Customers would like the ability to easily move phone numbers from one site to another from the "All Numbers" page in the admin portal. When admin clicks on a number in the "All Numbers" page, on the details page that the admin is directed to for the selected number it would be helpful to have an "Edit" button giving the admin the power to assign that number to a new or different site from that individual number's details page.
1 vote -
Call transfer on mobile
It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try.Right now, if i need to warm transfer on the mobile app to someone in my sales team but they are unable to take the call, I have to take the customer off hold and then start the transferring process again. It is not a seamless transfer for the customer or the person trying to transfer the call. The customer should be on the hold the whole time until you can successfully…
1 vote -
An ability to create call forwarding profiles that can be recalled based on scenarios
It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app. I know this can all be done…
1 vote -
Add speech to text response for the greeting notification at the call queue level
SS&C would like to have consistency in their notifications. They are asking to have an option for greetings to be text to speech at the call queue level. Currently, it only gives the option to use default or audio recordings which does not provide a consistent experience.
3 votes
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