12715 results found
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Increase After call wrap-up time
Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.
4 votes -
Do Not Disturb(DND) with time duration
You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.
20 votes -
ringing simultaneously
Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.
2 votes -
add fast forward and rewind to the media player used for call recording playback
I would also suggest adding 15/30 second jump forward and backward functionality as well. While I'm at the wishing well, I'd also like to see the playback control radial with a little more detailed control. If the recording is over 15 minutes long, moving the radial a fraction can jump 6 minutes ahead.
2 votes -
Mitel Display
option to configure Mitel settings to display presence on the whole screen - same as with Minet firmware
1 vote -
Receive the full messages automatically even if the SMS Reached the Character limit
cx would like to receive the full messages automatically even if the SMS Reached the Character limit
2 votes -
Dial out with asterisk
we need to be able to auto dial contact extensions when we are dialing out to them. Barring that we need to display their known extension on or near their phone number so at a glance we can tell what to dial without referencing an external list or waiting for automated answering services to provide the information we need.
2 votes -
Disable Call Monitoring from Speed Dial on Deskphone
Currently, when speed dials are configured on a deskphone, if that user is on a call and the deskphone user has permissions to listen in on their calls, they can press the speed dial to listen in to the call (instead of just dialing the user). This is an undesired feature by some customers who would rather the speed dial not monitor the call and just be able to call the user instead.
2 votes -
Customer wallpaper on Mitel 6900 series phone
Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.
5 votes -
Change system default voice recording
Having option to change the voice of the system default recording for placing outbound call if the number is incomplete.
2 votes -
Customized shared/global calendar from Ring Central Deskphone
Currently, users may find it cumbersome to manually upload CSV files or manage separate calendars on each phone, leading to potential inconsistencies and inefficiencies in scheduling and collaboration. By implementing a centralized shared calendar feature directly within RingCentral desk phones, users can effortlessly access and synchronize schedules, appointments, and events in real time.
By implementing a centralized shared calendar directly within RingCentral desk phones, we can streamline scheduling processes, enhance collaboration, and empower users to work more efficiently and effectively. This feature aligns with RingCentral's commitment to delivering innovative solutions that drive productivity and success in the modern workplace.
3 votes -
Filter or template per Department
Please get an option to be available in the website to have a template and add multiple users per department and a bulk way to edit it if necessary. Also a filter in the reports tab would be beneficial for businesses that have different departments and filter those calls or logs by department instead of doing it per extension
2 votes -
Pre-assign a number to be ported in without mapping.
It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.
8 votes -
Turning off the ability to record a customized voicemail
- Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
1 vote -
Access external contacts via ric phone app
imported contacts using shared directory using admin portal
visible on RingCentral phone installed on desktop
Be able to use HUD using external contacts1 vote -
We have two phones connected to the same phone and they are not able to be picked up to reach the same caller.
We should be able to connect a call with the deskphone and handheld phone that are connected to the same line. They are not able to pick up and speak to the same caller.
1 vote -
IVR If caller doesn't press anything it should just play 1 time or it should be customized
If caller doesn't press anything it should just play 1 time or it should be customized.
1 vote -
1 vote
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Allow Presence/HUD to Reflect on Manual Provisioned Phones
There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.
6 votes -
Disable Inbound Calling on Hotdesk Phones
When a user logs into a hotdesk phone, the hotdesk phone number assigned to the device can now be called which rings the user that is logged into that device. When there is no one logged into the phone it routes the call to a default auto attendant. At minimum the phone numbers assigned to Hotdesk phones should not be able to be called.
4 votes
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