13021 results found
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Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
1 vote -
Billing Contact Number - Add more information
Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.
1 vote -
Secondary number for MFA authentication
need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?
1 vote -
Please, provide a tool of velocity of recorded calls.
Please, provide a feature that allows to control the velocity of the recording when listening on the app. Same as Youtube so we will be able to note correctly whatever the customer has said.
2 votes -
Ringcentral Analytics to support integrations such as Hubpot
When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality
3 votes -
Shared voicemail access
A feature in which a shared voicemail can be accessed through desk phone
4 votes -
Include Time and Time Zone on Call Log Email Delivery Settings
Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.
2 votes -
Embedded ESignature within Fax preview
Enable users to preview the fax document and seamlessly insert e-signature fields for recipients to sign electronically within the RingCentral interface.
By implementing these features, RingCentral can create a more efficient and user-friendly experience for managing fax and e-signature needs within a unified platform.
3 votes -
Account Call Flow Diagram
Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.
5 votes -
Allowing Custom Answering Rules to be exported and imported
I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.
5 votes -
Confirming Emergency Location - In app
Emergency Location keeps popping up whenever starting the RC applications on the computer/desktop. We'd like to check if it's possible to incorporate the emergency location settings (like options to keep the address as is and won't be asking to confirm whenever opening the apps). This will lessen the hassle from the customers' part.
14 votes -
Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.
Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?
13 votes -
User Template - Presence settings to be able to add/modify the Expansion module
User Template - Presence settings to be able to add/modify the Expansion modules
3 votes -
Increase After call wrap-up time
Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.
4 votes -
Do Not Disturb(DND) with time duration
You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.
20 votes -
ringing simultaneously
Would like to have a feature that if the ring type is ringing simultaneously, other users should have an option to still receive another incoming call given that they are already engaged on a call.
2 votes -
add fast forward and rewind to the media player used for call recording playback
I would also suggest adding 15/30 second jump forward and backward functionality as well. While I'm at the wishing well, I'd also like to see the playback control radial with a little more detailed control. If the recording is over 15 minutes long, moving the radial a fraction can jump 6 minutes ahead.
2 votes -
Mitel Display
option to configure Mitel settings to display presence on the whole screen - same as with Minet firmware
1 vote -
Receive the full messages automatically even if the SMS Reached the Character limit
cx would like to receive the full messages automatically even if the SMS Reached the Character limit
2 votes -
Dial out with asterisk
we need to be able to auto dial contact extensions when we are dialing out to them. Barring that we need to display their known extension on or near their phone number so at a glance we can tell what to dial without referencing an external list or waiting for automated answering services to provide the information we need.
2 votes
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