13021 results found
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Make the search function better
In the attached screenshots, I'm searching for a contact by entering the last 4 digits of their phone number but I get no results.
1 vote -
Fax Only Group
To have a "Fax Only" option under "Groups" in the admin portal so they won't have to set the fax settings in each extensions.
1 vote -
Auto receptionist ring first
We would like to have an ability to configure the auto receptionist to ring first before the auto receptionist answers when dialing the main number
1 vote -
SMS OTP for Okta to RC Number
We are working to implement Okta user authentication in our environment, both for desktop authentication and M365 authentication.
A small percentage of our users have older personal phones where they are unable to install an app for Okta to authenticate with and at the moment there aren’t really any offline methods that would work in our environment.1 vote -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
7 votes -
Add Person to multiple Call Que in once
Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks
15 votes -
Logging in using one credential to multiple devices.
Customer wanted to be able to login in 15-20 devices per user credential.
15 votes -
Max Agents in Simultaneous Call Queue
Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible
5 votes -
Inbound Calls Performance Reporting - Allow different view of data
Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…
5 votes -
Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.
Customer reported that he was unable to access Service Web, and his colleague could not report the issue as the option of "Service Web" ws not available in the drop-down menus to report the access issue.
2 votes -
Public parking should just be increasing even the line is disconnected
Customer would like the public parking should just be increasing even the line is disconnected
2 votes -
Save the RC window size, placement, and config on close to use on open.
It takes me a few minutes at startup to get the RC window size, shape, location, and display mode set up. Suggest those be saved at close, and then used to display the window on open just like it was a close.
1 vote -
Fax Resolution
please add option to adjust attachment resolution
1 vote -
Phone Line Check
A kind of feature that would allow us to make sure our phone lines are working correctly? At the moment we're doing it manually, calling each line and making sure the call comes in, but is there any automatic process we could implement?
1 vote -
Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they…
7 votes -
Add better Apple CarPlay support
Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…
4 votes -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
8 votes -
Voicemail loop
A feature in which if the call reaches the voicemail greeting, there would be an option to repeat the greeting and select to forward the voicemail to another extension`s voicemail box
5 votes -
Option to disable/remove the call queues from the contact list of a specific user.
Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.
2 votes -
Allowing users to select group SMS recipient from the contact list instead of typing the phone number/name
Please allow us again to select the recipient from our contacts list instead of having to manually type in their names or mobile phone numbers.
2 votes
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