9139 results found
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I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21
It is confusing having American settings.
18 votes -
Ability to toggle when you want to allow calls to go to your pickup group
We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.
1 vote -
automated voice mails for disconnected or not connected calls
we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
1 vote -
Turn off queue automatically if agent is inactive on computer for x amount of time.
Turn off queue automatically if agent is inactive on computer for x amount of time.
1 vote -
Re-Run Credit Cards
Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
2 votes -
Trying to change our 800 number caller ID to our DBA
We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
2 votes -
RingCentral App to Receive One Call at A time Only
-When someone call the direct number of a user extension, RingCentral app can receive two calls at a time -We want a RingCentral app to receive one call at a time only
3 votes -
bring call queue management into the app
Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
14 votes -
Schedule when a text message will be sent
We frequently deal with family members in different time zones and even different countries. So we don't want to send a message during our business hours and wake people up. Then they can respond during their day time hours.
1 vote -
HUD Pop Out Zoom/Enlarge Functionality
Would be great to add a zoom in/out view option to the HUD pop out
2 votes -
Attach Audio File to voice-to-text notification email
The voice-to-text transcription is not perfectly reliable as it is, and it would be easier to share voicemails among coworkers if there wasn't the additional step of having to download the .wav file and attaching it to an email. If that .wav file were attached to the notification email, it would be an improvement.
2 votes -
Have the IVR Visual Editor work with any role domain selected
When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual EditorWhy is it useful:-It will help customer that have a custom role and a different site to be able to use the IVR Visual EditorWho would benefit from-Any Admin of a site trying to use the IVR Visual EditorHow should it work- When an agent has a Custom role and a domain role different than ''company'', they should be able to use the IVR Visual…
12 votes -
Integrate local Mac Contacts within the app (like RingCentral Phone does)
This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…
12 votes -
Synchronize iCloud contact to Service Web
Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
5 votes -
Change gender of emojis
There are only male versions of some emojis, this is frustrating and frankly a huge oversight.
16 votes -
Call routing based on configurable number of days instead of specific date range(s)
Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-configurable number of days? It would make it MUCH easier than having to build 52 new rules each year.For example: the call-answer rotation could be set to 7 days, with 3 members of an "on-call" group. Every 7 days, RingCentral would automatically switch to make the next person in the queue receive all calls to that pre-configured extension, and would…
4 votes -
Option to display 24 hour time in chat messages
We have several users that would appreciate being able to show 24 hour time instead of the standard time. i.e. 13:00, 19:00 versus 1pm, 7pm.
4 votes -
Money ring tone like it shows in notifications
I would like the money ringtone to sound when my phone rings with a business call from my forwarded ring central account. It is available for notifications but not for a ring tone.
1 vote -
Troubleshooting - save logs more than 48 hours
Support technicians always asked for call samples/logs that occured within 24-48 hours because they will no longer show on the RingCentral records. This is causing delayed resolutions to multiple issues that are being experienced by the users.RingCentral could have the logs to save logs that are more than 48 hours to troubleshoot the cause of the issues reported on the calls.
1 vote -
Limit number of calls presented to a queue
customer had 3 phone liness before switching to Ring. Fourth caller got a telco busy-we want to replicate
1 vote
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