11278 results found
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Auto Reply Text messages for when office is closed
There are times when office administrators are out of the office and not available to look at their phones, so this feature would allow for immediate responses to clients informing them of the protocol for immediate assistance.
2 votes -
Option to not allowing User on deleting the Voicemail
Have an option to not allow the user to delete any voicemail and will provide access for listen only.
2 votes -
Simplified guide on how to use the RingCentral MVP app
One of our customers would want a simplified guide on how to use the RingCentral app; how to make calls; how to check messages etc. The customer wants a simple printable guide that's available in either the admin portal or the support site
2 votes -
Ability for multiple users to log in on a desk phone
Hi Team, The customer would want to have the ability for multiple users to log in automatically on a desk phone.
1 vote -
Double dialing
one of the users has a carpal tunnel, if the call was not answered it will dial again the number the second time
1 vote -
Add Profile Photo in Admin Portal
It would be nice to have a profile photo of all users in the Admin Portal.
1 vote -
Name screening feature
To avoid spam calls, when customer is calling the specific number customer should provide their full name and if no name was given the call will be automatically disconnect
2 votes -
Remove the beep which agents hear when their manager starts to monitor their calls
When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this either. I do not see any reason why this is not removable.
4 votes -
Performance Reports - additional filter for office hours
While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.
28 votes -
View all teams created by other users even if you're not a member
I know I previously came across a place previously where I could see all the different teams which have been created on our account, but I can't find it anymore. I only see the teams I am a member of - I know there are a number of other teams. As the system administrator/owner, I know there was a place I could go to see ALL the teams, whether I was a member or not...
2 votes -
Admin Portal Timeout Control
The service.ringcentral.com / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, especially if we could control it by role, site, or even at the user level.
6 votes -
Show how long someone has had an "away" status
In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me for this so they can see who is abusing their "Accept Queue Calls" toggle button.
2 votes -
Adjust Caller ID reader speed, VM retrieval from Deskphone.
When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
2 votes -
Dynamic Call Queue Membership
Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = trueDepartment = RecruitingTitle in "Recruiter 1","Recruiter 2"Title not in "Recruiting Manager"
4 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
4 votes -
Manage external apps or URLs for incoming calls - add option for "external calls only"
We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so the internal calls can be excluded (I mean the external app or the URL is not activated for internal calls but still work for external calls)?oWould be nice to have the option available for RC Phone and RC Web/App so the option is there for whatever the app user use.
1 vote -
Admin should have options to Resend password to the Users
customer requesting that the Admin of the account should have a capability to reset the password of their users on the portal
1 vote -
Delete Message After Notification Trigger
If we setup message notifications to be emailed would like to have the option to delete the message after the trigger completes or after x period of time. Our last system sent VMs to email and then deleted from the system as its easier to transfer vms through shared folders than through your app at the moment. Similar idea would be for faxes so the system does not have endless amounts of data stored.
1 vote -
Add 'Save' button higher up the role edit section of the Admin portal
When editing roles, it's not always possible to see the 'Save' button at the bottom of the screen - having another button at the top would stop a client from accidentally missing the save button, or moving off the page without seeing that this needs to be saved first.
1 vote -
Preferred contacts
it would be great to have preferred contacts that would ring through or allow message notifications even outside of scheduled work hours, while maintaining all other calls to go straight to voicemail.
1 vote
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