12096 results found
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Option to add additional email recipient for receiving invoice
Wants to have the option to add an additional email to receive the invoice
3 votes -
For Corrupted extension
The customer wants to fix the corrupted extension, doesn't want to have 2 ext in the account still want to use the ext 101
3 votes -
Alert for changing status to DND
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.
1 vote -
Call queue setup for individual users.
Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.
1 vote -
Detect RC Contact Name Correctly
I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent successfully the name is showing the first added contact using the same number.
1 vote -
Pick up call queue calls
A feature in which a user can pick up a call queue call while it is still on overflow call queue
3 votes -
Conference call option on the app if the Deskphone and RIngCentral app is linked
Conference call option on the app if the Deskphone and RIngCentral app is linked
3 votes -
Greeting update on the message only extension before voicemail greeting
Wants to have an option to customize a greeting first before the call routed to the voicemail greeting on message only extension.
3 votes -
Prevent Caller From Dialing EXT while on hold/waiting in queue.
Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.
4 votes -
Regard the pick-up of any parked call as 'Inbound' for call recording purposes
("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call) Ring Central'suggestion to "Enable call recordings on outbound calls" will create friction because any outbound sales calls, preceded by "Calls are recorded and monitored" messages before we even get to speak to a customer are doomed to fail.)
11 votes -
CHANGE FAX NUMBER DISPLAY FOR OUTGOING FAX
Can I remove the *101 after my phone number on the cover page? It is confusing. Secondly, for the fax, can we just say "Fax" instead of "Fax phone" and last, can we give a parenthesis for the fax area code and a hyphen between the fax number. Thank you.
8 votes -
Looking to arrange HUD by Dept/group
It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
100 votes -
Limit reached on RC phone app
Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.
2 votes -
Number Name as Identifier for RC for Google Chrome
Similar to RingCentral Apps for Desktop and Mobile, it's very useful for Users to show up the name tagged to a Company Number assigned to Sites.Currently is only shows as Company Number if Users wanted to make outbound calls theu the RingCentral for Google
5 votes -
Desk Phone presence
give the ability to add call queue or an IVR to the phone presence. This would make it easier for a user (in this case the receptionist) to transfer callers to an IVR or call Queue with the push of one button.
14 votes -
Call Queue Pick up on Mobile app
Customer needs a feature for call queue pick on mobile app for both android and IOS devices. Customer said that they are most out of the office and using mobile app to answer calls
18 votes -
Allow disabling outbound video call ringtone
When video calling someone else there is a very loud BOOOP sound, indicating it's "ringing". This noise is so much louder than every other sound on my PC and startling every time it happens. I do not see anything in the options to be able to disable this sound entirely or choose something less disturbing. Please offer the option to disable this sound entirely, or customize it with a drop down that includes silence.
8 votes -
Remove call queue on the presence
On the current presence of the phone (VVX 450) its showing both the users and the call queue that I am added. I wanna be able to remove the call queue/group that I don't want to see and add the ones that I want to show on the deskphone Currently its showing that call queues are automatically added on the presence once you are part of the queue and for that call queue to be removed I need to be removed on the call queue
3 votes -
Voicemail transcriptions formatting numbers in US format, not Australian for AU account.
Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default
1 vote -
External number with a user extension voicemail in their app will be notified
Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.
1 vote
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