9135 results found
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RingCentral Billing/Cost Analysis, Budgets & Alerts
Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalLine or Live Reports), cost centre or site or where the name contains a pattern. Most other cloud services such as Azure, AWS and GCP have this, so it would be great to see RC implement something similar.It would also be great to be able to setup budgets (cost thresholds) and alerts that could email administrators when this is exceeded.e.g.…
4 votes -
Scheduling Function
Scheduling Function - plan and schedule messages in the future and create recurring messages to celebrate important dates. Push send once, and be worry-free while your marketing is executed!
5 votes -
Eliminating multiple Direct numbers in the dial pad
When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the various Ring Central applications (i.e. Desktop App, web applications, salesforce integration or Mobile Phone application)
2 votes -
Remove voice mail from email when deleting voicemail from phone.
A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
2 votes -
Permit ability to block external callers from calling to Limted Extension
Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )
6 votes -
Warm Transfer/ ask first - as only transfer option
enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.
6 votes -
Automatic SMS replies
We are a business and we have had some issues with people texting our main line. We would like to disable SMS messaging to our main line and some extensions. We would still like the options of sending SMSs in the future so we don't want to disable it permanently. The other thing that would be really helpful is if there was an automatic outgoing message to anyone who sends us an SMS. This will insure that people will know they can't text us but still provides our business information for those looking.
1 vote -
Audio test feature RC app Windows
How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!
1 vote -
Ability to turn off text notifications after hours & on weekends
We would like the ability to turn off text notifications on the mobile app after hours and on weekends.
20 votes -
Should be able to see Edit history of messages
AS we can see there is no way a chance to see the history of messages which got edited after delivery using Ring central appif a person A speaks with person Bthen A says "ABCD"and B sees "ABCD"then after 1 hr or 2 hr's A changes the message using edit option as "XYZ" and then once if B comes back he sees "XYZ" instead of abcdand there is no way a track on the changed messages this can happen several times and leaves a impression that this leaves a wrong communication so it would be good if you provide nay…
5 votes -
Custom audio for call recording notifications
We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording.Instead of the default message that plays when you pause and resume the call recording (when taking payment details for example) we would like to be able to play a custom recording which we can upload via the admin portal.
5 votes -
Add User Status Change to Audit Trail
It would be helpful in larger organizations to see when a user becomes disabled and who disabled the account. We use audit trails for QA and offboarding verification for the many audits our company is subject to.
11 votes -
Ability to customize Ring Central Phone App settings programmatically or set as default for new users.
We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below)Rather than asking thousands of people to repeat the same steps, we would love to be able to either push the settings via policy or a config file which will serve as the defaults. This way 99% of people will not have to do anything special to set it up unless they really want to.This will eliminate friction with end users during deployment (or even break/fix should they mess up their settings) and improve…
11 votes -
Hide RingCentral App Features
It is extremely confusing to have RingCentral Messages as well as Text Messages. There are already too many methods for communication for most users (email, text, phone, Teams, RC Messages, Skype). We should be allowed to disable this feature. All customers are different, but we should have the ability to administratively disable certain features. Messaging is one of the key ones. Fax should also be able to be disabled from the administrative level.
8 votes -
Allowing Newly Port in Number to Have SMS Feature Working Immediately
RingCentral needs to find a way to have SMS working for newly ported in number because this texting feature is really significant to running a business. - per Mr. Andrew of Weir Bauld & Associates
1 vote -
In RC app/Glip, allow converting one-on-one conversations to Team (or some other archive option)
When a user is removed from Ringcentral, all Glip group or one-on-one conversations with that user are lost. With groups, you can convert them to a Team prior to deleting the user to conserve the conversation, but you can't do this with one-on-one conversations. It would be helpful to have the same ability to convert a one-on-one conversation to a team (or some other archive method), to preserve the conversation, as there are often important details, links and files that will be lost otherwise, once the user is removed from RingCentral.
1 vote -
Additional Field in User Provisioning for multiple site customers
The request is for an additional field in the 'Select Number' form with the Site displayed, as it will help when admins are deleting/adding users to various sites. Currently the only way to do this is to refer to the Inventory, find a number, write it down and then search for it under Add User.
1 vote -
Target location for downloading files
Select target location when downloading a file from RingCentral App
8 votes -
Reports: Voicemail Filter with the ability to listen to other extension voicemails.
Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Also, can you allow a superadmin to listen to said voicemail you filter? Thanks!
2 votes -
Warn before closing RingCentral Desktop app
As a company we want the RC app open on everyone's desktop to allow for chat and collaboration. People that like to use one app at a time and close it (often full-screen app users) may accidentally close the app and disconnect themselves from RC. When you close the app, it should give a popup that says "Did you mean to QUIT RingCentral?" and have two buttons: Quite, and Minimize.
2 votes
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