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10293 results found

  1. Share Status - It would be nice to be able to change your status and your presence at the same time.

    As it stands now, it takes 6 clicks to change your status and your presence.

    1 vote
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. organize messages, tasks and alerts on same

    We are looking for a little better way to organize tasks, messages etc. What we are trying to do:Organize tasks and messages into some folder or thread that makes it easier to know if someone viewed and if someone acted on a task or message.Have some way to set alerts on tasks and messages so that the alerts and badges could go to the necessary user and be obvious that they need to act on that task, view the message or alert. When viewed it would be great if sender would automatically know if the message was viewed.If someone adds…

    1 vote
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  3. Simple transfer of iPhone contacts to RingCentral app

    I need to transfer all my contacts from my iPhone into the RingCentral app in one simple action.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Adding the time the missed call was received

    It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. NEED 2 FACTOR AUTHENTICATION!!

    I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!

    3 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Add another option "Flexible Schedule" on User's Work Schedule and Group.

    Current Issue - You can only set-up one time range schedule on a particular day.Example: Monday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMTuesday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMCurrent Behavour, you can only set from 12AM to 7AM Work Schedule then the rest is no longer manageable. There are User's / Employee have Flexible schedule and this need to be configured automatically to their Extension so they…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. [ Messaging] : Schedule send on Jupiter and Mobile

    [ Messaging/Glip] Schedule Send from Desktop and Mobile Apps: Schedule Send [Settings]:Allow ability to send messages during: Specific date/time [ channels, direct messages ] Receiver'sbusiness hours [ direct messages ] When the receiver becomes available the same day [ direct messages ] When the receiver becomes available, post PTO [ direct messages ] Schedule Send [Use Cases]: [ Time zone and interruptions sensitivity] Sender of message does not have to worry about interrupting co-workers during their non-business hours [ evenings and weekends ]Busy times PTO[ Leadership and other Communication ] Sender of message can : Craft the message ahead of…

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. calendar for holidays

    It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

    In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That…

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Enable SMS from 1 designated phone number

    I would like to see the option to make all users/extensions being capable of sending text/sms from the same designated phone number. Example main company line and not just the admin. Don't want to have to give out my log in and password credentials.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. The capability to send an internal voicemail blast to a group or all employees.

    For example, we are looking at sending internal voicemail reminders for things like Open Enrollment

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Make my active phone number Highly Visible inside my desktop phone application

    I manage 3 different Ring Central phone numbers. Would you folks make the phone number that is active inside my desktop phone application Highly Visible at all times when I am in the desktop application? Maybe in the blue ribbon at the top.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Fast Forward/Rewind controls on voicemail via deskphones

    My users would absolutely love to have the ability to fast forward and rewind through long voicemail messages. They are able to do this from the visual UI when logged in to the service web or apps, however most of our users work from desk phones, and there is no such option when listening to the message by phone.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Contacts

    Upload outlook contacts to deskphone

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Automated Text Responses

    This would allow users to set automated text responses similar to how they would on an email. Anyone who tries texting a RingCentral number that is in Do Not Disturb mode or outside of business hours will receive an automatic reply.

    4 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Ability to merge two parked calls

    If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Admin access for Quick Contact for all users

    Customer like to have admin access for setting quick contact for all user member

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Answering with voice instead of keypad

    I use a mobile phone while driving. It is very hard to use the keypad to asswer calls.Would much prefer to say yes

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. RingCentral App - Direct SSO Link

    Currently - our users follow the below workflow for signing into RingCentral Glip:

    1 - User signs into IDP
    2 - User navigates to: https://app.ringcentral.com
    3 - User selects "Sign in"
    4 - User selects "Single Sign-on"
    5 - User enters company email
    6 - RingCentral grabs user identity from IDP & signs them into app

    Ideally, I would like to skip steps 3-5 (i.e. pass the user's email as a parameter in a login request, or hit a custom tenant url which performs an automatic metadata lookup)

    You already do this for other services, for example: https://service.ringcentral.com &https://login.ringcentral.com/api/sso/startup?email=

    16 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Admins need to control RingCentral app settings

    Instead of trusting all employees who are RingCentral app users to set their own app settings appropriately, administrators need to be able to control those settings through the Admin Portal.

    24 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?
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