11812 results found
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Auto Attendant when Live attendant doesn't answer
We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.
2 votes -
Multiple Selection + Delete for Tasks
I maintain "for-me" to do list via the Tasks on ringcentral windows app (personal chat with myself).I've managed to grow the list of completed tasks to 30+ before I realized I just want them to go away. However, I have to click on each one, hit delete and hit confirm.Would be nice to somehow multiselect them from the list of "all completed tasks" and then hit delete.
2 votes -
Option to disable the bubble alert in the RingCentral Desktop App.
To have options to enable or disable the bubble alert when there's a new SMS, missed call, voicemail, fax, etc.
6 votes -
Option to change the way how SMS and internal messages are sorted.
To have the option to sort the messages by date and time, from oldest to newest, by location, by recipients, by senders, etc.
6 votes -
disable incoming call ringing on desktop app, but allow only on mobile app
we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app
9 votes -
The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct conta...
...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
1 vote -
Prevent End users from Forwarding Voicemail to email
End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).
1 vote -
Disable email notification when active on the application
System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.
1 vote -
Out of office auto reply to text messages
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.
117 votes -
RingCentral Teams (Glip)
Restrict who can make teams. Be able to manage who can create new teams.
2 votes -
Ability to show the Name when exporting message data export
Customer also wants to show the name of the users that just the member ID when exporting nessage data
2 votes -
Add ability to allow a user to view another user's text message
General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegation feature, or any other way that would make this possible. Would like to be able to access them in the RingCentral Desktop App.
8 votes -
Outlook Contact Sync with Subfolders
Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.
40 votes -
Reporting on SMS Usage
It would be great to have the ability to get a report on SMS usage in RingCentral
12 votes -
Stop Queue Call from Ringing on Offline Users!
I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and then ringing out on it’s maximum wait time, and then moving onto the next offline person. This is contradictory to the guidance on your own website on how a call queue will behave, but support have stated this is normal system behaviour.This happens on all Queue types (Simultaneous, Rotating and Sequential).Please update your systems ASAP as this…
52 votes -
Porting process in the Service Web should show the condition for porting in, i.e. For porting TFN to TFN and Local to Local
Porting process in the Service Web should show the condition for porting in, i.e. For porting Toll Free Number to Toll Free Number and Local to Local so as not to surprise the customer a new number charge
1 vote -
Direct sells to Hungary
I just found out that I'm not able to place "Hungary" as my business related country in the admin settings.Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need a partner onsite, feel free to contact me.https://digitalassetsconsulting.eu
1 vote -
Disable call recording to locations that are not allowed to be recorded.
I dont want calls to be recorded in states where it is not allowed to record because that's the law...
1 vote -
Allow Call log to retrieve report for Specific phone number only
Allow Call log to retrieve report for Specific phone number only
1 vote -
Show the license type for numbers in the inventory
When looking at the number inventory you are unable to see whether the numbers are associated to MVP licenses or are additional local/ international numbers. Please make it easier to understand which license type these numbers are. For example one customer looks like they have 287 numbers available in the inventory but only 1 of these is actually an additional local number.
4 votes
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