9344 results found
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Allow Call Forwarding custom rule on Mobile App only
Allow call forwarding (custom rule) to directly forward the calls to a mobile app
1 vote -
A way to auto-enable log notes and sms for ALL users in my entire organization
My IT department does not want to give them the option of toggling it on and off in the dialer.
9 votes -
Diagnostic Tool in Admin Portal
It would be helpful if there was a diagnostic tool within the online account that would determine what is the cause of phone registration failure
1 vote -
Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage
Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they manage all at once.
7 votes -
Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)
Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Receptionist and under Company Info or some other more generic location, as a Site doesn't necessarily need to use an IVR. In our case, we want the sites to point to call queues, and the only way to do this is using Custom Answering Rules, which works but is more obscure to manage and less intuitive than the primary assignment. We can't…
3 votes -
Status in Contacts
We use the softphone in the RC app to lookup contacts and transfer calls. I feel like the internal people's status should be shown. It would be nice to see it there so you don't have to look at multiple things to figure it out.
2 votes -
Ability to send a text and/or message company-wide without having to create groups
A group seems fine except every time someone new is hired this group would need to be maintained. It would be nice for company-wide alerts and announcements to have this simply be every user setup in the company account.
10 votes -
show the name of the line when sending texts on RC desktop app
This should be obvious. For some reason, RC won't show the name of the phone line when I'm sending a New text on the RC desktop app. It only shows a dropdown of numbers and I have to look up which business the line is for. SUPER INCONVENIENT. Please RC let's fix this as this is a necessity and not a luxury!
1 vote -
Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.
Hello Team,Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue over flow extension needs to accept/do not accept calls
3 votes -
Ring central Message view
I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option.Ringcentral : https://nimb.ws/4IVxhY
2 votes -
Automated Daylight saving switch for Main IVR Custom Rules over multiple regions
Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regionsFor PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC and EMEA regions)Ideally there could be a second and third option for Date/time in custom rules under the Main IVR to allow it to toggle at a user defined date/time to match regional Daylight Savings Time adjustments for each region.I'm happy to demonstrate as it will save me having to create multiple rules for the same region…
10 votes -
Prevent the need for extensions or virtual extensions to be activated to appear in the Company directory in the all-in-one Ringcentral m...
...obile app. This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.
4 votes -
Ability to see the status of the internal user you want to phone or transfer the a call to
On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls.For some reason this isn't available on the RingCentral app. Can it be added please?
3 votes -
Add a 'copy' option within Glip (chat) when hovering over a hyperlinked (Callto:) number.
It's difficult (but not impossible, with practice) to either highlight or right-mouse click a number to copy for use in another program.See attachment for example of a possible solution:
28 votes -
Ring Back Option for Custom Park Lines to ring back to original agent
When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
3 votes -
Increase contact maximum capacity
We're growing and need more than 10,000 contacts
7 votes -
To import old messages from another carrier to RingCentral after the porting.
To import old messages from another carrier to RingCentral after the porting.
2 votes -
HandOff Transfer Option
Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off and once the person who transferred the line can end his line alone and not disconnected other persons? This will be very helpful so the customer knows that we indeed connected him/her/them to other line and thus creating a more interactive and professional vibe.
4 votes -
Global Company Address Book (External Users)
We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.
24 votes -
Filter by User Groups
As a super admin, I have access to the call reporting data for everyone in the company (in the Quality of Service module) and would like to ability to filter out by User Groups instead of seeing call data for the entire company. Filtering by individual extensions or names is also a bit restricted as I cannot enter more than one at a time.
5 votes
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