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11387 results found

  1. No missed call notification on desk phone when call was answered by Desktop App

    End-users get confused when seeing a missed call on their Polycom when the call was answered on the desktop app but it rang both endpoints. The ability to disable missed call notifications when the call was not answered on that endpoint would solve this.

    4 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Add senders number to incoming faxes

    External incoming faxes only stamp on the fax as a header the fax server, date and time on incoming faxes. I would like to see incoming number added to the header. It displays on internal, MVP to MVP users see attached.

    5 votes
    Under Review  ·  1 comment  ·  Admin →
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  3. Moving Billing Item to anther cost center

    The move to option is not available on ATT Office at Hand Account.When log in onthe account UserID: 242575107 selected the Billing >> Cost Center Management>> Cost Centers Cost Center on the list. Selected Parent Cost Center Heartland AllianceClick the See details button for the complete list of Billing items.Locate the Billing Item that we want to transfer to a different Cost Center, but "Move to" is grey outThe steps is much simple when moving Billing Item to another cot center.

    4 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  4. Manipulate Email Notification to Arrive in Plain HTML

    In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the ticket. While the current transfer of data satisfies the requirement, if I could convert the email notification into plain HTML it would/should remove the banner data that is transferred over. We can gladly clean this text up by simply editing the notification box, but this enhancement would help.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Transfer a Conference Call

    Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. DLBasic/Limited Extension/Low usage DL for Education/Hospitality

    Typical use case is in a classroom with device (handset) "Device only License"

    Why Limited Xtn doesn't work

    No Intercom, No Paging - emergency situations
    Limited Ring Duration (20 Secs)

    What it doesn't need is:

    Outbound Calling Minutes (can use pooled)
    No Messaging, No Video, No Softphone
    Does not need to be in call queue
    Does not need mobile app

    What it does need is:

    2-way Intercom and 2-way Paging. Needs to be in a paging group
    Programming of buttons. Call Reception, speed dial, 000, etc
    Could be SIP Device for Doorbell/Video Phones/etc

    Average School 300-400 devices, 50-60 Admin

    Competitive…

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. SMS ability to sort SMS messages and create folders for the SMS messages

    RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. Give Admins ability to see/control users' Status in Service Web

    Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.

    9 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Filter delivery settings in call log

    We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Record your own company name

    It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. toggle call forwarding settings for more than 3 extension and external numbers using mobile app

    toggle call forwarding settings for more than 3 extension and external numbers using mobile app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension

    call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Limit user access to Call-Forwarding and Call-Forwarding Destinations

    Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter intuitive to preventing fraud, and without the ability to manage access at the role level ignores enterprise policy requirements that potentially positions California organization in violation of employment practices.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Lock down domains associated with our Company & Reporting on it

    Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.

    16 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…

    186 votes
    12 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Email to fax - failed responses for errors

    The request is to identify valid users and send them back an error or fax failed message to encourage them to re-send the email with an attachment. Currently, email to fax without an attachment gives no response - and is dropped by the Proofpoint spam filter.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  17. Setup shared document/spreasdsheet feature in RC App

    A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. ability to see how long a user has been online but inactive.

    It would be beneficial to be able to see if users have their RingCentral turned on but have been inactive for a long period of time. This is needed for employees who are off site and their main responsibility is answering and making calls. Being able to understand patient complaints regarding our phone lines and the analytical provided by RingCentral is essential ensuring our office is performing at an optimal and satisfactory level. This would be applied to the RingCentral phone, app, and web.

    2 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. Increase Maximum Callers from 25 in the Call queue

    -client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25

    9 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  20. The Call Queue Member becomes unavailable when in a meeting

    Call Queue Member becomes unavailable when in a meeting

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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