12371 results found
-
An option to set DND for 30 minutes or one hour for lunch break
So we don't forget to turn off DND
1 vote -
Poly Edge E300 / E400 cannot currently be enabled for “Key Templates"
Please add a key template for the Poly Edge E300 / E400 to allow for centrally managing speed dials and the function of the softkeys.
1 vote -
Feature Request: Direct Routing Bypass of Main Site IVR
The customer requires a direct hand-off from a RingEx Hotdesk number to a RingCX IVR. Currently, the system forces the "Main Site" default IVR greeting before executing the transfer, even when the Main Site IVR is disabled or configured to route elsewhere.
Actual Behavior: When dialing the Hotdesk number, the system plays the default IVR for the Main Site. After the greeting completes (with no user input), the call finally transfers to the RingCX destination.
Expected Behavior: The call should bypass all Main Site greetings and route immediately to the RingCX CCRN IVR.
Impact: Poor caller experience; delay in reaching…
1 vote -
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
1 vote -
Ability to Remove Users from Default Teams
We would like to request that super admins be granted the ability to remove users from default teams. Currently, this process requires multiple steps in the admin portal, but allowing super admins to perform it directly would save time and reduce delays.
2 votes -
Call monitoring for Queue's instead of individual extentions
We would like to allow call monitoring for a call queue instead of individual extentions. When staff is calling others that are not related to the call queue we don't want to have mix ups of listening in to calls that are unrelated to the call queue.
1 vote -
RingCentral Network Requirements
Ability for Superadmins to implement the necessary network requirements as specified by RingCentral, based on their Network Requirements documentation.
This feature would enable users working from home to use RingCentral without needing to contact IT support or their Internet Service Provider to modify their router or network settings for compatibility.
This feature would also enable small businesses who has no IT to assist their employees who are working outside of the US.
1 vote -
An analytic for number of Callbacks that are handled would be great for internal metrics.
An analytic for number of callbacks that are handled would be great for internal metrics.
1 vote -
PREVIOUSLY CALLED
Need to add a feature where if a number has been called before it shows date/time. Helpful when making a ton of calls. Like when you manually dial a number, it shows the number if called previously.
1 vote -
Additional Number Port In Columns
It would be so valuable to see two new columns in the Number Port In page. One being 'Site' and the second new column being 'Number(s)'.
1 vote -
Chat Scorecards
It would be great if there was an internal process for supervisors to use a scorecard template for an agent's online chat with a customer. This could be similar to what's available for phone calls through RingSense. Even though there wouldn't be an AI generated option for the chat scorecard, being able to design the questions and have it attached to a chat record for agents to access would be a great way to keep everything within the platform. Currently, I print a PDF copy of the chat log and attach it to an evaluation form that I created.
1 vote -
Block all External Incoming Calls
A way to easily block all external incoming calls but only allow select internal extensions to call extensions.
The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.
The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.
26 votes -
Include the Poly Voyager 50 headset in RingCentral's recommended headset
Please include the Poly Voyager 50 headset in RingCentral's recommended headset since it doesn't recognize the microphone properly.
1 vote -
make one save after enter key presses in Auto receptionist
Can you make it so that when Auto Receptionists are being built, that you don't have to have each key stroke. Let the key strokes be defined and then save. It takes longer to have to save it each time.
1 vote -
enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard
Please enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard.
Currently, this feature is only available for Core and higher packages.
1 vote -
Sale / Sharing of personal data enabled by default.
Sale / Sharing of personal data appears to be enabled by default. Shouldn't Ring Central PROTECT users from computer data mining.
1 vote -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
guest user to get notification when someone send a message
guest member to get notification when someone send a message on there group.
1 vote -
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way. The full quantity of this billing item are billed to a single cost center. Please change this so that they are billed to the line they are assigned to so customers don't have to break out the charges manually.
1 vote -
Add an option to schedule a call queue by date
Add an option to schedule a queue by date
This would help prevent situations where someone forgets to mark themselves as unavailable during a weekend or a day off, or forgets to mark themselves as available again when returning from that time off.1 vote
- Don't see your idea?