12662 results found
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RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
8 votes -
Restricting Users from using the ring central app outside the office
Restricting RingCentral Users from using the app outside the office is an administrative security measure used to ensure that business communications—calls, messages, and faxes—stay within the physical office environment.
2 votes -
Salesforce
Salesforce: I added the Call with RingCentral Action to the Account Object, when we click on it the phone numbers come up but there is nothing we can do with them. You can't select them, there is only cancel button and a greyed out save option.
The option is currently available on the mobile app, but the customer would like it as well on the desktop app.
Please provide feedback to the Product Team that making that button work on the desktop and pop to a larger screen than what you have in the regular interface would be a great…
2 votes -
Persistent Caller ID Name system
Caller ID Name (CNAM) display is controlled by recipient carriers and their databases. When those databases are outdated or overridden by mobile carrier spam-filtering systems
Create a Persistent Caller Identity system that helps your business name show up more consistently on calls, even when traditional Caller ID name databases don’t work properly.
3 votes -
Option to assign or use RC number with Teams resource account
Option to assign or use RC number with Teams resource account (auto-receptionists/call queues) without configuring RC admin portal
2 votes -
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
Details : Currently, BT-provided phones numbers auto answers inbound calls causing phone calls to immediately follow and ring through the BT Cloud Work Call flow which causes the forwarding option of another provider to be bypassed
Expected Behavior: To allow the phone number to only be rung instead of auto answering the call which would mess the Call Forwarding of another phone provider
Brand : BT Business
1 vote -
Extend Message Data Export Date Range
Subject: Request to increase the 180-day limit for message data exports.
Current Limitations
Date Range Cap: The system currently limits message data exports to a maximum of 180 days.Format Restriction: Exports are currently only available in JSON format, which requires technical expertise to parse and read.
Requested Enhancements
Extend Date Range: Increase the maximum export limit to 365 days (or "All Time") to better support annual compliance audits and year-over-year reporting.Additional Formats: Introduce human-readable formats such as CSV or PDF to allow non-technical users to review data without external conversion tools.
Business Impact
Increasing the date range and…1 vote -
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
1 vote -
Anonymous Incoming Call Information for Specific Users or Roles
Concept:
Introduce a feature that allows incoming call information (such as caller ID and contact details) to be hidden from selected users or user roles within a system.Description:
With this feature enabled, designated users or roles will not be able to view the caller’s identity when receiving a call. Instead of displaying the caller ID, the interface would show a generic label such as “Anonymous” or “Unknown Caller.”Additionally, this restriction would extend to call logs and history across all associated devices. Users with this limitation would not be able to access or retrieve caller identity information even after…
1 vote -
Custom AI Notes announcements should also be applied to inbound calls.
Requesting to have the ability to customize the AI Notes announcements for inbound calls.
1 vote -
Set the super admin to receive the Two-factor authentication code for the non admin users to login.
I want to implement a system where users can only log in if they enter a code provided by the admin, rather than receiving it via email. For example, when a user attempts to log in, the required code would be sent to the admin's email or generated within the admin portal. This approach ensures that only the admin can authorize user logins, maintaining strict control over access to the system.
3 votes -
UC Voicemail should have AI capabilities
UC Voicemail should have AI capabilities and features that allows you to:
Filter out voicemails under a certain duration (e.g., less than 10 seconds)
Automatically prevent multiple voicemails from going to the inbox
6 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes -
Two or More Company Main Numbers Without Auto-Receptionist Dependency
Current limitation:
The system only allows one main company number per account. Any additional numbers intended to function as primary contact numbers must be routed through the Auto-Receptionist.Requested enhancement:
Enable support for multiple company main numbers that can operate independently without being required to route through an Auto-Receptionist.Business need / impact:
Customers may have multiple published business numbers that should function equally as primary contact points.
Some organizations prefer direct routing (e.g., to users, departments, or call queues) without an Auto-Receptionist layer.
This limitation affects flexibility in call flow design and can impact customer experience and adoption for…1 vote -
Allow a feature where you can turn off the automatic call recording message when transferring a call.
We have the message turned on that says "This call is being recorded" and we want to keep that on, but when we transfer the call to another user, it says it again. I would like to be able to turn the SECOND message off, so the message only plays one time during the initial call.
1 vote -
Label Outbound Caller ID Numbers
We want to label or put a name on the list of phone numbers for outbound caller id on the RingCentral App. Since it will be easier to locate the outbound caller id we need to use.
2 votes -
Create a group for mass texting instead of group text
Instead of large group texts where everyone can respond to each other we have an option of creating a large group that send individual texts to a mass group by a click of a button instead of entering every individual persons contact every time
4 votes -
Add group text functionality to the shared SMS Tab in the RingCentral Application
Add group text functionality to the shared SMS Tab
1 vote -
Ring Central Mobile App Refresh
Add a refresh key to the mobile Ring Central application as to allow changes that were made in the admin portal to show up without having to sign out of the application and sign back in. Right now, if you make any changes to user names, extensions, email addresses, the changes don't reflect in the application until the users log out, then back in.
1 vote -
Automatically block robocalls routing to call queues
To have option in call queue to automatically block robocalls
1 vote
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