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  1. Wanted to have option to remove primary number on the text from option for sending SMS. Furthermore, main number should be the only option on the dropdown when sending out text message regardless of the extension or user.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)

    Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.

    Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…

    4 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.

    5 votes

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  4. Currently, when a customer wishes to migrate their users to RingCentral Direct Routing in Service Web, they presently have 3 x options:
    Migrate All Options
    Migrate Specific Users
    Upload list of users to migrate.

    In the 2nd Option – Migrate Specific Users; the Admin can only search for 1 x user at a time, by telephone number, and has to drop the leading “0” to ensure the Search works correctly.

    The Search option should be changed to allow the Admin to search by Name, (First, Last) as well as by phone number, WITH the leading “0”, and allow multiple selections.

    4 votes

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  5. Settings to Avoid International Call Charges on Your Mobile App

    Settings on mobile app to ensure to do not incur costs for international calls

    Hi. I've enabled international calling using the admin console. I wanted to check that using the mobile app wouldn't result in call charges as per guidance at

    https://www.ringcentral.com/gb/en/blog/ringcentral-answers/international-dialling-codes/

    ?

    Is there any setting on our iPhones or Samsung phones we need to change in order to ensure we do not incur costs for international calls ?

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  6. Customer looking for a feature for deleted fax - to show the actual date when the fax were deleted in the folder for Deleted Items

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  7. It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  8. It would be really convenient to have access to the call recording of a call inside of the information tab under company called logs. Please see attached images for details.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.

    1 vote

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  10. If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.

    1 vote

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  11. Add Yealink T40G to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.

    1 vote

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  12. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

    1 vote

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  13. I meant to say that the Company Main Phone line (3022136615) is assigned to
    our Autoreceptionist Phone Line (3025048336). What are the steps to making
    the company phone number ending in 6615 a shared line? Do I need to detach
    the main line off of the 4336 phone account so that the main company line
    shows up in the "Number Inventory section"?

    I don't want to change the main number as a lot of our customers use this
    to call us. Is there any way to make the main company number a shared line
    without getting a new number?

    1 vote

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  14. limit the length of voicemails that can be left

    1 vote

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  15. Key bind or button to set default audio and microphone sources to switch between headset and computer speakers similar to a speaker phone button

    1 vote

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  16. Downloading the KeyTemplates overwrites the initial configuration on deskphones (CP devices) so that the SIP parameters are overwritten.

    If you want to change the internal configuration (due to network, e.g. is set centrally to TCP/UDP, outbound proxy disabled and a specific port this configuration is overwritten when the deivce reboots.

    Client would request a central point for setting the SIP credentials - to specific protocoll and port for all devices on the account - instead of configuring manually on each device. Thus the overwritting of credentials would be prevented due to central configuration retrieval.

    1 vote

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  17. Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote

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  18. The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.

    5 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. Customer would like to have a new feature wherein if there is a missed call and they returned the call, it should be tagged as "returned call" instead of missed call

    4 votes

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  20. Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?

    2 votes

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