10293 results found
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Voicemail Breakout
The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
3 votes -
Enable Queue Members to delete messages
Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…
3 votes -
Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.
When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.
45 votes -
Restrict email address to defined domains for user emails/notifications fields
The request is to restrict the email address located in the User Details<General and the messaging notifications of the user configuration settings, with the ability to restrict the email address filed to be based upon a defined email domain(s) that the customer can configure.
1 vote -
Random display of Caller ID
Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…
1 vote -
User right to change Call Queue Membership ONLY.
This would grant access to select users to be able to change queue members only without messing with the whole Group setting.
1 vote -
Move time stamp so it is not hidden under the emoji menu
When I hover over a message the time stamp is covered up on app when using PC. This makes it difficult to find messages at particular date/time when scrolling through a filtered search.
5 votes -
Airpods not working on the desktop rc app
the desktop rc app is not supporting the airpods but before it works with the old app
1 vote -
Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel
Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).
13 votes -
Manage Meetings from within RC App without linking to Calendar
It would be helpful to be able to manage meetings after they've been created from within the RC App. Once created there's no way to get back to them to change or cancel. There's also no way to see a list of upcoming meetings in the App.It can be done in the RC Meetings App but not the Unified RC Desktop App. Since the RC Desktop App is supposed to be the consolidated place to do everything I would think this should be added to it, especially if the separate apps are going to be phased out next year.
19 votes -
Download Multiple Faxes
It would be beneficial for most of the users in RingCentral.
17 votes -
Automatically delete the email address after deleting the extension for promotional items or marketing
Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.
2 votes -
Call Queue Voicemails
Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.
26 votes -
Monitoring RC Chat Messages for Human Resources and Security
Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.
18 votes -
Add call queues to Ring Central app company contacts.
In the company contacts list in the Ring Central Desktop app, you can only see users, you need to be able to see & call your company call queues from this app, just like you can in the other RC apps.
3 votes -
Garmin smart watch push notifications
Currently, RingCentral notifications do not push to Garmin smart watches
7 votes -
Add a filtering option that would show who opted in to "receive information on product education, training materials".
For every user, in user details/general tab there is a checkbox that states:"Yes, I would like to receive information on product education, training materials etc."I would like to be able to list all users with this box checked.
2 votes -
Enable Call Queue Pickup Members feature without requiring the "Enable me to pick up a monitored line on hold" option
There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that setting on causes the User’s phone to ring when anyone in their Presence list receives a call. So say I have 50 coworkers in my Presence list so that I can call them or forward them calls without having to look up their extension number. And I’m a Pickup Member for this Call Queue.…
3 votes -
Text Send button
Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
2 votes -
RingCentral App should have "Ring out" feature
All our users currently use the “Ring out” feature in RC Phone to send all outbound calls to their desk phones. Because there is no similar feature in the RingCentral app, users either have to dial out on their computer or force the call through the older RC Phone app in order to use the Ring out feature. I am concerned that RC will sunset the RC Phone app, leaving us without an alternative. Anyone that wants to ring their desk phone before the computer or mobile phone would benefit from this feature.
3 votes
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