12120 results found
-
Maintain list of recent status messages
In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.
3 votesHappy to say this is implemented! Custom status will now remember your most recently used statuses. -
Give users ability to use the company main fax line number as their Fax caller ID.
Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.
16 votes -
ServiceWeb - Additional Local Numbers - Streamlining Deletion
The request is for enhancements to managing Additional Local Number Licenses. For example, when deleting a phone number from Inventory - automatically delete the Additional Local Number License. When deleting Additional Local Number Licenses (from Licenses & Inventory) - present the form with phone numbers associated with ALN prior to review and confirmation screen. In Number Inventory, provide additional columns that display who/what phone number was previously assigned, to provide easier validation for removal.
1 vote -
Outbound Automatic Voicemail Drop
Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to call you back, while you move on to your next dial up call.
266 votes -
Ability to change Group Text default
By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks
6 votes -
Increase Security Code Time-Out
Current 60-second countdown is not enough. Many of our users have been having problem receiving security code email within 60 seconds and type the 6-digit code to the two-factor authentication. Please increase the time-out limit to 120 or 300 seconds.
13 votes -
Access to a centralized Company Directory
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,
37 votes -
Japanese mobile phone numbers
As we might know, it is easier to take contact with people through a Japanese mobile phone number rather than a landline number.Therefore, I propose (as long as it is legally possible) that we implement the use of Japanese mobile phone numbers in RingCentral
1 vote -
Ability to revoke user sessions/force users to be signed out of apps
Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
43 votes -
Forward should be one of the "default" softkeys on Polycom VVX phones
Wish "Forward" was a default softkey on the Polycom VVX phones instead of Intercom or Page. Even if you had a "More" softkey on the idle screen, that would let you get to a Forward softkey, that would be better than no Forward option at all.
11 votes -
Show Where Email is assigned if trying to Add Email to an Extension
Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all extension information. What could happen is to show which extension that email address is assigned in the warning popup.
1 vote -
Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"
I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is requesting the same data every time and after hours team could work efficiently too on that data where they could easily comprehend the whole scenario through reading the content.Kindly advise/vote/support.Thank you
1 vote -
Allow Admins to see Hidden Users in the RC App
As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except for admins. Thanks for considering!
1 vote -
Please return the ability to generate unassigned user upon deletion
The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we need to manually "purchase" the users from the Unassigned Users menu in order to maintain this workflow. I think another option other than "reassign to Number Inventory" would be nice - "Return to Unassigned" and the device/line/user would all be reset and return to unassigned.
7 votes -
Password and PIN Expiration Requirement
Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
31 votes -
User VM Zero Dial
Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
3 votes -
Every web page with list should be able to download
Similar to what Zoom or WebEx has, every single admin web page that shows list of user, list of Call Queue , list of information showed be able to download.
2 votes -
Allow admins to change user profile information (including pictures)
Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.
145 votes -
Increasing Paging Only group to more than 25 devices
I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.
98 votes -
Adding a "landing screen" that has a summary of messages, voicemails faxes, phone calls, and quick access buttons. Merge them together, ...
...create efficiency by merging all these different modes of communication into a single easy-to-use interface/dashboard. The customer wants to have a "landing screen" that has a summary of messages and voicemails, quick access buttons, etc. One-click button to always to call frequent contacts, Merging all these different modes of communication into a single easy-to-use interface/dashboard .
1 vote
- Don't see your idea?