11826 results found
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show external caller's name/number when transferring call to another user, rather than person who transfers the call
Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…
30 votes -
Fax Word Docs
I was able to fax files with .doc and .docx with .pdf Now, only .pdf's get through. I read there was an update that dropped the .doc extensions. Please bring this back.
1 vote -
We need a delete button on the call register. Now, I have to click three times to delete a call from the list.
A delete button or icon on every line of the call log.
1 vote -
Prioritize RingCentral App calls on Desktop
Having the ability to make incoming calls a priority setting to other audio sources via desktop would be a helpful addition. For example, currently if I play music on Spotify and receive a call, the music does not stop when I answer. Since I use this app for work it would streamline my ability to quickly and efficiently answer incoming client calls.
8 votes -
keyboard shortcut for message options
I'd love to be able to click into the message field and be able to attach a file, add a gif, add code, etc all without using my mouse. Slack does a wonderful job by using /{command}. For instance, we could use /gif to add a search term for a gif. Keyboard shortcuts are highly beneficial to users who have disabilities. However, I would say this feature would get us in line with our messaging competitor, Slack.
3 votes -
Automatic SMS Reply
It would be nice to have an option for certain lines or all lines to have a feature where it will send a message saying the message/sms has been recived. Or allow for a custom reposnse to be sent out to the user.As a company where we get texts to our main line this would help as we do not reply to the via text, we then use email. By having this it would allow for the person sending the message to lknow that it has eben received.
3 votes -
There should an option to adjust the minimum time to leave a voicemail
There should an option to adjust the minimum time to leave a voicemail.
2 votes -
Allow number search in the dialler to also look in the extension name field
If an extension has been named with a number or code as an identifier that isn't the same as the extension number, then the number or code used in the name is not searchable in the dialler. Entering numbers in the dialler should also look at the extension name field
1 vote -
Default view of Teams to show membership
We use Teams to show different departments, and their availability to take calls. We would love "Teams" to have an option to default view to "show members" rather than share a file, create a task, or add an app. This would help reception and call transfer-ability.
1 vote -
Voice activated dialing
are you ever going to consider voice activated dialing instead of mouse or touch controlled?
1 vote -
Short cut key for Close Window in Desktop App
Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
1 vote -
Directory assistance publishing for non-main numbers.
We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.
2 votes -
Visibility into pending changes on the Cloud PBX
Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend by RingCentral support or via auto provisioning require a sync. Without our team having made any changes on the PBX, we are unsure of what will occur once we do sync. Could the details of pending changes on the Cloud PBX be displayed before a sync is run?
2 votes -
Company-Wide Contact List
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…
87 votes -
Have capability of using two ring central accounts on one device using the mobile app.
Wanted to have this capability to be able to log in to one mobile app for two account so there is no need to keep on re-logging in from one account to another.
12 votes -
On the transfer call, it should show the caller number NOT the extension that transferred the call
To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.
49 votes -
Archiver tool - Allow admins to manaully select which users to archive call recordings.
Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all recordings in the company is a lot of data. If I only have a couple teams that want back ups of their recordings then its time entensive to set it up.
2 votes -
Add an email notification option for sent texts.
Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.
2 votes -
Make a Swap Users function
In our agency, some extensions are really tied to the program role, not the user. For example, our front desk staff. If a person who was in the role of our front desk support moved to a new job in the agency, they would not be keeping their extension number or direct dial number. It would best stay as a Front Desk line, as that has become known in the community as a front end contact point. Likewise, our Resource Room extension is always what it is no matter who that person would be. We needed to swap these 2…
1 vote -
[EXTENSION] Select Different Peripheral for Ringtones & In-Communication (Alike Webapp)
Would be great to have the possibility to select a different peripheral for ringtones & in-communication, juste like the webapp.When u get a double phone call, it rings way too loud in the ears.We don't understand the person, and it does hurt ears.We have the possibility to choose on the webapp, but not on the extension which gives the click to call functionnality.Best Regards,
1 vote
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