12120 results found
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Block Private Callers
A lot of spam callers and telemarketers use a private number to call. We need the ability to block them completely.
6 votes -
Option to Disable Group SMS
Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.
18 votes -
Include Annotate Feature for Fax from the App
My customer said "It is a PDF document. I open it and then print at using the ring Central printer. It opens and leaves me a place to put in a phone number on the old RC PHONE. That part is not happening anymore in the RC APP.
1 vote -
Separate the Call Forwarding & Voicemail
Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" it still shows 2 separate features: "Call Handling & Forwarding" and "Messages & Notifications". On the Administrator end, we would like the ability to deny access to the Call Forwarding as we did before. We do not give our users the ability to change their forwarding options, as it may cause problems. In addition, the ability to create custom rules. However,…
10 votes -
eFax Preview
When preparing a fax in the desktop app, the fax cannot be previewed prior to sending. This feature would be very useful to make sure it is correct prior to sending it. (FYI, Fax is not included in the Product Line below)
1 vote -
System needed that is supported by ChromeOS
I cannot download the Ringcentral App on my Chomebook computer since it does not have Windows. Ringcentral app does not support the ChromeOS operating system.
1 vote -
Yellow Calling Indicator
The green bubble next to your name, it would be helpful if it changed to yellow when you hit send on a call while you're waiting for it to connect. Then others can tell that you're dialing and not interrupt by calling them.
1 vote -
Update Presence Settings to allow Manual "Busy" Signal
RingCentral should allow users to manually select "busy" to reflect a red dot. This will allow for more flexibility and will provide users the freedom to be unavailable for periods of time throughout the workday. While the feature is automatic with an answered phone call, many users utilize RingCentral with their business organizations on a daily basis for personal messaging and document sharing. It would be great to have this feature available with more ease.
8 votes -
Need to separate the permission for profile picture and messaging
Currently, the ability for a user to edit their profile picture is tied to the permission setting to hide the messaging tab. This should be two separate things.
7 votes -
Confusing "Reminder Ring" When Line is on Hold
The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".
2 votes -
Allow MUTE recording announcement (in Automatic Call Recording) to be customized.
This feature does not currently exist. With Automatic Call Recording active, I would like to be able to customize the announcement that is made when a user presses *9 to mute and unmute a recording (for collecting sensitive information like credit card numbers.) Currently there is a default voice announcement that CANNOT be changed. Note, I already tried changing the Announcement on Start and Announcement on Stop feature in On Demand Recording, but this does not have an effect on the announcement in the automatic call recording mute feature.Thank you!
3 votes -
RingCentral App to Receive One Call at A time Only
-When someone call the direct number of a user extension, RingCentral app can receive two calls at a time -We want a RingCentral app to receive one call at a time only
5 votes -
Text and Voice message management
managing text and voicemail messages in the app is seriously lacking any features other than Delete! No archive or folder management. We need to be able to mark messages for follow-up, etc. Folders alone would allow this.
6 votes -
Multifactor Authentication through Microsoft, Google, Duo, Yubikey
Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google Authenticator, Duo, or Yubikey. Like text messaging MFA is outdated and insecure, emails will get to the same point. It is important that our accounts are secure and MFA through the apps is one the most basic ways.
19 votes -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
4 votes -
Group chat
Increase from 10 to 60 or more
1 vote -
Display phone numbers with dashes (i.e., 123-456-7890)
When an incoming call appears on the screen of my Yealink phone, the caller's # is just one long string (i.e., 1234567890 vs 123-456-7890), which makes it particularly cumbersome (to me anyway) to try and copy it down.
1 vote -
Text auto reply and signature
While away on lunch, out of office or not available auto reply would be very helpful when receiving a text. Automatic custom made Signature for every text sent would also save time and so the members know who sent the message.
23 votes -
Custom Templates for Tasks
We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, type of call selectable menu. Then perhaps share select ability so that contact information can be exported to contact lists or quickbooks.
3 votes -
New account password
When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters CAN NOT BE USED!
2 votes
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