11492 results found
-
Disable accept queue call slide bar on some agents
customer just wants to disable accept call queue slide bar on a user by user basis.
30 votesHi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!
-
Create Report for E911 addresses
Currently to see your company's E911 settings you must check each user and it's 2 or three clicks into each user's profile to see what the E911 settings are.Ring Central is sending emails to remind admins to keep this up to date, however even for a fairly small company checking what the current settings are is cumbersome.Please provide a report that might show by location the users/extensions at that location. Perhaps an advancement on this would be to include a flag to filter out non-Company owned addresses so you're not reviewing individual's home addresses
3 votes -
Map Custom Fields with Active Directory Integration
The request is to enable the use of Custom Fields and have attribute mapping with Active Directory integration in order to push data into those fields from AD. This will require RingCentral to expose the variables for custom fields similar to other attributes that can be mapped today with AD.
5 votes -
Robocall number bulk blocking option
Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
8 votes -
Meeting Invite Template Customization (Google Calander)
Problem StatementsThe default RingCentral meeting invites template for a scheduled RingCentral Meeting for Google Calader is not usable at all.It provides a very long list of iPhone specific access numbers; irrelevant in most of our meetings;It provides a very long list of local access numbers -- I have to delete most of them to make my own local number standout;The overall look of the template is not professional enough for our use.I want one link "Click here"I have the entire sales team wasting time correcting the default message. SuggestionBest option: Let the user customize his own template.This request had 160…
2 votes -
Stop accepting incoming faxes on the main line
I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.
14 votes -
Detect network when the app launches and set emergency location based on that rather than the user having to manually set it every time
Cisco Jabber recognises your location based on network info. If it's not a network it recognises, it asks you to define a new location. For example, if you're working 2 days in the office 3 days at home, then once you've added those two locations, it automatically recognises where you if the app uses that location to set the emergency location then it saves the user having to do it manually every time they log in and they can't make a mistake.
7 votes -
Allow the original caller ID to be shown when a call is forwarded.
Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, the original caller ID is lost and replaced by the receptionists extention name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpfull to keep the original caller ID on a simple transfer.
3 votes -
Playback Speeds for Recorded Meetings:
Please re-enable the playback variable speed feature with the new ring central platform. Previously, you could listen to a meeting at 1x, 1.5x and 2.0x speeds. This is time-saving, when meetings are 2.5 hours long.
4 votes -
Allow users to add disposition codes for calls on RC MVP
Customer would like to be able to add in a reason code at the end of a call in order to know which phone calls to charge back to a particular client. Similar to dispositions and tags within the Contact Centre. Use case is for a recruitment firm who make lots of recruitment calls on behalf of their customers. Each call that they make they would like to be able to add a code to it so that they can run a report and show how many calls to charge back to the customer.
1 vote -
Options for Incoming Call Display
To add options on what information to be displayed for incoming calls from one of the contacts (e.g. First and Last Name, Company Name, Email, Title)
14 votes -
RingCentral app doesn't display company name on inbound call
I have "personal" contacts in the RingCentral app (not synced from Google etc). These are often just added from the call history, then I add a company name.If one of these contacts calls, the company name doesn't show on the inbound call popup (or macOS notification). The company also doesn't show in the Personal contacts list.On the mobile version of the app, it shows the company name for inbound calls, and in the Personal contacts list, so this seems to be a bug specific to the desktop version.The work around I've found, is to just put the company name into…
9 votes -
Quick Access to Change Password \ Change PIN Options
Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.
15 votes -
Recurring meeting option
With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?
23 votes -
Add Status Emoji next to name
Would be nice to have a custom emoji next to a user's name so you know they have a custom status that is maybe hoverable. Currently you cannot see the status until you specifically click on their name. Would be a lot easier to just to glance the contact list/sidebar and see whether or not they're available and if not, hover over the emoji and see what their status is. The fewer the clicks, the better user experience.
9 votes -
Called number as display in RC App
Cust is looking for a feature in RC App to display the Called Number instead the caller's Caller ID. This is because he has different number in the account and he wanted to know how to answer the call base on the Called number
2 votes -
Ability to change the audio conference call hold music - same as user hold music choices
Ability to change the audio conference call hold music - same as user hold music choices
8 votes -
Fax Notification Via Encrypted Email
Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
8 votes -
Status in search
If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicking on them first.
17 votes -
Schedule status change at certain dates or times
It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the morning for work instead of having to remember to toggle this on/off daily
8 votes
- Don't see your idea?