11832 results found
-
Option for 'No voicemail or message' for unanswered calls
There should be an option to enable calls to just 'drop out/end' if they're unanswered after the specified number of rings, without sending the caller to voicemail; forwarding the call or playing a message.We have an automated national telephone system where clients can call a main national number and this call queue then gets distributed between active agents across the country. Our regional agents use Ring Central as their way of answering these calls. As the national system is automated and agents are selected at random to answer calls, we can't have a voicemail service enabled on these agents profiles…
3 votes -
In Call Queue Press 1 to Leave a Voicemail
Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
29 votes -
Customize Settings for Message Only Extension Email Notifications
The ability to customize what information is shared in the voicemail email notification to co-contributors of a message-only extension. For example, the ability to choose whether the caller ID is included in the voicemail email notification or not.
7 votes -
Display both Caller & Line ID on screen in the mobile app in situations where users have more than one line
I have two lines coming in to my mobile app. I need to be able to see the caller ID and also the line ID, so I know how to answer the phone appropriately.
2 votes -
Mass import of personal contacts into phone's contact directory.
I recently imported via csv file about 300 "personal contacts" on my RingCentral account. On my Polycom phone, when these contacts call in, I see their names (like CallerID). However, when I search in my Directory under "Contact Directory", they do not show up. I would like a way to add contacts to my directory all at once (for instance, import them like I can on RingCentral). I know that I can add them manually one by one but this is highly inconvenient.
6 votes -
Different Call Recording Announcement settings per site
I have 30 sites and I need different settings per site.
18 votes -
Remove Minimum Threshold for Recording a call (<60 seconds currently)
I was told by support that call duration that are less then 60 seconds are not recorded. This minimum should be removed as all calls should be recorded when call recording feature is turned on. There can definitely be calls that have duration that are less then 60 seconds but still important for them to be recorded.
5 votes -
Separate Outbound Calling Announcement
Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.
25 votes -
Transcription of recorded phone calls
quick access to recorded information recorded at a glance, recorded info could be searchable
16 votes -
Please stop the pop-up madness
Please stop forcing new taps / windows to open up when clicking links on the RC web site.From the main page, every time I click the login button a new tab / window is createdFrom the admin portal, I click the support link & a new tab is created. I then click the login button & another new tab is opened. Now I can input my login credentials, but the previous tab to the support page is totally unnecessaryDear admins. Please unmerge my idea.My merged idea "Please stop the pop-up madness" relates to the ringcentral.com and associated websites. It does…
2 votes -
Call Queue Status Unavailable while 'In a meeting'
I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a feature request for this.
4 votes -
New customers/users could have been prompted about CNAM and its limitation
Users are not aware that CNAM does not work on all end-point especially a mobile phone.Users could have been prompted on initial login and link them to the article number 11592. This should help correct the users expectation regarding the CNAM.
6 votes -
RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...
...ne display 'Missed Call'.. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.
13 votes -
Ability to change the audio conference call hold music - same as user hold music choices
Ability to change the audio conference call hold music - same as user hold music choices
10 votes -
Allowing more than 10 pickup as queue member
When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
1 vote -
Caller ID: Restrict/Grant Access to Caller ID's Per User/Role
Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.
40 votes -
Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs
Scenario:
A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
A user group manager wants to see and download the call logs for all the users he managesCurrently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot
Change required: please allow the selection of multiple call queues or users in the filter of the call logs.
9 votes -
Role-Based Permission to Create Tasks, Notes, Contacts, Teams and Events
Currently, users can create tasks, notes, contacts, teams and events on the RingCentral platform. The ask is to have the abilities defined according to roles instead of having them per default.
5 votes -
Notes area in call details
Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from.
If this could get implemented in the future that would be great.
Thank you.
5 votes -
Add an editable title to pinned posts
When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly…
3 votes
- Don't see your idea?