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10496 results found

  1. Increasing Ring Group Numbers Beyond 30

    My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. Would be helpful if a ring group can go beyond the maximum of 30

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Company name in App should reflect site name

    We have multiple sites under our account and would like the users to see their site/branches' name in the RingCentral app. Right now, if you edit the company name under the app, it changes it for everyone on the account.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Show last name or last inital in groups

    Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.

    1 vote
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. want to be notified when text is undelivered ,through an icon

    Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Tool to clear out app history (profile pic, conversations, messages, etc.) before reassigning an account to a new user.

    When a staff member leaves and is replaced, the new person is assigned their predecessor's phone number and therefore inherits the old user's app settings, chat history, profile picture, etc. I would like an option for the admin to wipe the account clean before reassigning it. If possible, it would also be useful to have a way to archive any important items before wiping the account.

    8 votes
    Future Consideration  ·  3 comments  ·  Application  ·  Admin →
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  6. Consolidated Dashboard for Multiple RC Accounts

    I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all logged in to different accounts to ensure we can provide customer support.We recently installed LiveChat on all four websites, and I was struck by how easily it is for us to interact with customers on their dashboard where I can see messages from all four websites and know where they are coming from. If something similar to this could…

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Add a feature to flag or blacklist a text message containing spam or Phishing scam

    I received these texts that contain phishing scam:From:(833) 705-1026 Received:Saturday, March 06, 2021 at 12:59 PMMessage:Alert! - NyDMV # Please, update your current mailing and contact information to meet REALID requirements. Update Now at: http://m5xr.dmvusa.online/r/zPRb4SH

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. When disable and re-enable a phone on the app, it reverts back to 4 Rings / 20 seconds.

    Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, the problem goes away. However when we disable and enable a line on the web portal, it retains whatever the previous setting of 8 Rings / 40 seconds. But If we disable and enable a line on the mobile app, it changes the line to 4 Rings / 20 seconds. 4 Rings…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. IVR option to play just an audio file

    If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you for calling XYZ", the following menu then routes to departments. If the callers selects to replay the menu they do not have to hear "Thank you for calling xyz", which is just untidy. It would also allow audio files to be grabbed from outside of the IVR structure (using java…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Voice to Text and Include Attachment Setting

    We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications.We suggest not including any of the voicemail content if a user selects notification only. A user may want to know of arrival of a voicemail, but not expose the voicemail content in insecure email environments. Some environments may have callers who might may occasionally leave confidential information in voicemails. To prevent accidental exfiltration into public email these users will disable "Include attachment with email". That switch only controls attachment of the audio recording, the Voicemail Preview…

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. Report for Parked calls

    I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Add more filters to the All Calls page in the RC App

    We need more filters! Currently I can only filter by contact. I should be able to filter by inbound calls, outbound calls, by date, length of call, company contacts, and guest contacts

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Log Text Message and Call Activity to a Google Sheet

    This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Font too large

    The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Better visuals/setup on new RC

    The new RC is just a vast, white landscape of text. Not having any color blocks to help the eye find things is a bad move. Also, moving the bottom manu to the left side was a mistake - now the app needs more real estate on the screen, which is not desirable - it's hard to have the app up and also have adequate workspace on the screen.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Can unread messages been highlighted

    is it possible to highlight unread messages in glip?

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Automatic call forwarding that rotates weekly on external numbers

    A feature for forwarding option which automatically rotates weekly to a list of external numbers.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. 3-way call enhancements (show and remove participants)

    3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

    15 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
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  19. Blacklist / block callers - an implementation idea

    I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a short description box to type "fax spam" or "harrassing calls" as a description so I know at a glance in the future why we put a block on it.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Populate IVR or site Extensions in company contacts

    Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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