12733 results found
-
Change multiple extensions at one time in queue
Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instead of individuals.
7 votes -
Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.
customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back,
she wants to see the user who picked the call engaged on that call from her extension.3 votes -
Option to Automatically place call queue members to available status
We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings
8 votes -
When retrieving voice messages from outside the office, I would like the callers phone number announced, along with date and time of call
we work from the road most of our day and need to log in caller phone number for return calls later on the day
1 vote -
New User Report
A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the information that you're looking for. It would be most helpful to have this in one report.
1 vote -
Add Team Members in-bulk in Glip/RC App
This would be useful in way so that when client creates a Group or Team in RC App Messaging, they won't have to type the users email one by one. Would be good to if adding the members that are already within their company is via check box
2 votes -
Allow RingCentral App to Receive Intercom Calls
Useful for easier communication with remote users
14 votes -
Auto text messaging feature
Have an option to set up auto reply text message, out of office, on leave etc.
2 votes -
Allow outbound fax cover sheets to be updated
When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.
34 votes -
Set auto reply for text messages
Have an option to set auto reply
1 vote -
Add a Social Recognition App into Ring Central app choices?
Can Ring Central add a Social Recognition app to the integrated app offerings? Some examples of Social Media apps are: https://www.kudos.com, workhuman, motivocity, nectar, etc.
1 vote -
Remove Message Tab Completely for Specific Users
Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the account level. This prohibits adoption for the greater team and pushes customers to use alternate messaging products. This applies to both Mobile App (some use IPADs) as well as the Desktop App.
12 votes -
Warm Transfer/ ask first - as only transfer option
enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.
8 votes -
Add an option to keep RingCentral App in Front of all windows
Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Tab to use the RingCentral App
8 votes -
Customize messaging notifications by time/day
Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
2 votes -
See what users are a part of Call Queues
From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to do that every time I need to check on someone. It would be much faster if I could see it under the users profile.
5 votes -
Make RingCentral app for android and ios compatible for Microsoft Intune
Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser
20 votes -
Ringcentral Caller ID Name or Number should reflect to Mobile Numbers
Customer wants ringcentral to show their Caller ID Name or Number as the caller id once they call their client;s cell number because not all of their client has a landline.
24 votes -
Create contact groups to send bulk text messages
According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.
26 votes -
Requesting to have a feature to hear engage tone/busy tone if the user has a call.
Requesting to have a feature to hear engage tone/busy tone if the user has a call.
7 votes
- Don't see your idea?