12732 results found
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Add an option to block one specific number for the entire company.
right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.
28 votes -
Called number as display in RC App
Cust is looking for a feature in RC App to display the Called Number instead the caller's Caller ID. This is because he has different number in the account and he wanted to know how to answer the call base on the Called number
2 votes -
Fax Notification Via Encrypted Email
Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
8 votes -
Changing the type of ringtone depending on how the call comes in
Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?
11 votes -
Status in search
If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicking on them first.
17 votes -
Schedule status change at certain dates or times
It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the morning for work instead of having to remember to toggle this on/off daily
8 votes -
Provide non-updating Desktop App versions on a download page
Our instituion uses the non-update version of RC App for distribution via automated channels to our users desktops. These versions are apparently still maintained, but now we have to request RC staff provide us copies since the downloads.html no longer provides these version.This is inhibiting speedy roll out of new versions, such as 22.1.4 that RC explicitly emailed our team saying it needs ASAP deployment to match new features like Location Awareness. Our support staff needs a more automated way to retrieve downloads and on-demand. We will only be updating as fast as RC permits ... which is not very…
1 vote -
Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup
It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.
1 vote -
Email to Ringcentral converted to SMS
Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipment can send email alerts only. These email alerts would then be received by RingCentral and converted into SMS messages.
37 votes -
Show line in use when answering Queue Calls
Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.
6 votes -
OOO for SMS through RC Desktop App
That would be helpful if we could set up automatic reply through SMS as OOO ( Out of Office Message/SMS ). Many users from our company already asked for this feature request.
1 vote -
2 extensions on one app, texting included
i am doing 2 jobs right now, and will for at least 2 months. each extension is for a particular job. i need to be able to see the texting on one app so i dont miss any conversations. i have 1 app on my cell phone and one on my desktop but that doesnt work while at home. i also have signed in 2 different ways on my desktop and that works, but i cannot use 2 apps on my cell phone, so again, doesnt work once i leave the office. this is a problem, and i am constantly…
4 votes -
Cut down on video processing time
I created a test video that I recorded and it was about a 30 second video. It is still processing and it's been about 30 minutes so far. I was able to record a similar video with Snag It and that was a 10 second video and it took seconds to process.
2 votes -
Implement a Disable Call Blocking Feature
Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Hold Music unchecked (which blocked calls is a subset of)). This way the control is on the admin users and end users would not be able to use or change that feature unless admin portal settings are updated.
2 votes -
Add an ‘x’ to close button next to each name in Messaging
Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
1 vote -
Simplified Admin Portal
Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love how easy it is to customize the voice messaging, but to navigate the interface and then make sure it takes effect is cumbersome. I modify my business hours, but then have to make sure the user's assigned hours sync up to actually take effect? Also, the live chat option is not really live. We should have an option for…
2 votes -
Avaya Crisis Mode for RingCentral System
Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
7 votes -
Cmd + Enter should send a new message in RC App
RC on Mac. This is fairly standard across the web: enter text into a textboxpress cmd enterform posts to serverBut when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send. See attachment. No variation of the enter key that I have tried will actually "send" that message.
3 votes -
Customizable Dial-by-Name prompt
Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this:We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, they may not know their field rep's name. In those cases, we would like to give them the ability to search by school district name in the Dial-by-Name directory. So, we would set up a "user" for each school district and have the caller enter the first few letters of their school district's name. The school district user's…
14 votes -
Forward a voicemail to a call queue voicemail
We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
54 votes
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