12367 results found
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Allow RingCentral to view shared contacts on a GMail account
If your employer has a list of contacts they use for a job and you want to have access to those same contacts Gmail allows you to "share" them between accounts so that any instant updates to the contact list will be shared between all that have access to it. This allows for a clean list of contacts for the employee and employer but RingCentral does not recognize this. This causes RingCentral to not stay updated with contacts while the rest of us are. It would be nice to allow all programs to see the same list of contacts
3 votes -
Detailed Call Log; please add the ability to select multiple extensions.
Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
15 votes -
Add the recipient number to email notifications
In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
8 votes -
I want to work our analog fax machine without using OBI or ATA
This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA
4 votes -
Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps
Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
4 votes -
All block numbers should be displayed in the Service Web.
I would like all blocked numbers should be displayed on Service Web so that we don't ned to submit a Whitelisting form everytime thier is a blocked number
1 vote -
Missed Caller Banner Notification
There needs to be a feature that a missed call can show as a banner notification like text message does.
1 vote -
Filter call log and recordings through Role Domain settings
Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.
6 votes -
Add ability to set language of the Ringcentral desktop/web app
Currently even if the user set the language in the extension portal the app will display in another language
5 votes -
Out of Office Auto Response
When on PTO no one reads your status so you still get messages and calls causing urgent messages to be missed as person awaits response. A canned out of office response would be more efficient
4 votes -
Remove user from Messaging without a RingCentral Extension
Hello! How do I remove a user from Messaging that does not have an extension assigned to them?
4 votes -
"Your call is being recorded" message in different languages and selectable by user/group's needs.
When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.
5 votes -
Contact history page with unique URL
I'd like to know if there is a link I can access directly to easily find the contact history of a client. This would be a huge support for our workflow.For example:app.ringcentral.com/contact/8183368339would ideally show the texting history, call logs, voicemails of that number....The link should ideally include the number, that way I can create a formula on my spreadsheets to search and open any number with just one click of a link
4 votes -
Add ability to view Google Calendar in RC App
You can create a meeting in Google Calendar with the RC app but being able to use the RC app as the primary tool for collaboration would be great and viewing Google Calendar would be essential for this.
7 votes -
HUD should display incoming number, not name
The HUD used to display the incoming number. Now it just shows the user name.
1 vote -
Option to Automatically Forward Email to Group Chat
I want to automatically forward email to RC group chat
1 vote -
Call routing to Voicemail
Have the calls routed to voicemail first then have the option to answer the call.
2 votes -
Inbound: Toll-Free vs Local call graph
our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait for a reply from the account team.
2 votes -
Integrate RC Scheduler using outlook.com
We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
2 votes -
Voice over built app not working on iphone after Ring Central upgrade was completed
There was an upgrade made by Ring Central and now the Ring Central mobile app has an issue because the operating system on her iphone (which is newer) isn't interfacing with the Ring Central app anymore. What this means is the voice-over feature isn't highlighting where the cursor is on the app anymore so my co worker can't use her mobile phone to receive or send calls through Ring Central anymore. This feature was working before the update was made and now the app is not accessible.
3 votes
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