13029 results found
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Shift right / left to View next or previous pictures in text messages
If you have many pictures in a text discussion you need to close and reopen each picture separately, would be much easier to just swipe to the left or right to see next or previous pictures.
1 vote -
Ability to search for whitelisted phone numbers
Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech support to get them added.
1 vote -
Automated text after hours
We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.
5 votes -
Dropdown Phone Options
Allow a dropdown on the Phone icon in the app, to choose with line to call that is tied to the user's profile. Currently, if we wish to dial the Mobile Phone on the account, it takes several additional/complex clicks to get there.
6 votes -
New user permission so they are unable to switch their Caller ID from what is set
This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID
4 votes -
Add Poly Voyager Focus 2 to the support headset list
I would like to see the supported headset list here https://support.ringcentral.com/article/Recommended-Headsets-and-Speakers.html?language=en_US updated to include the Poly Voyager Focus 2 (https://www.poly.com/us/en/products/headsets/voyager/voyager-focus-2) headset which is an updated version of the currently supported Poly Voyager Focus UC.
1 vote -
Group Video calling without sharing a link
It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.
1 vote -
Get the Number a Call was Forwarded From
It would be useful to businesses with lots of locations where calls are forwarded and picked up by a central call center. The agent taking the call needs to know which number the customer called for the purposes of identifying customers approximate location and which location they are desiring service from. If the agent has to ask the customer what city and state they are located in the agent / business loses credibility with the customer.
1 vote -
Add Tags or Fav to contacts in App
This feature is offered by other carriers. MY client wanted to better identify and sort his contacts that he communicates with via SMS, in the app. This could be similar the way you can sort and create groups in the messages part of the app, for use purposes, but does not require the receiver to get a RC app account (GLIP?). It would take very little coding to implement, and has a wide variety of use cases that would be enjoyed by many users.
1 vote -
Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.
Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.
5 votes -
Hide Main Company Number on Multi-Site Accounts
We have a RingCentral account that has many daughter companies under one account. Each daughter company has its own main number, but the softphone will show the parent organization's account number as the "Main Company Number". I can only assume that other accounts are in the same predicament, uncommon though it may be. We would like the ability to choose what sites can see the different company numbers, choose to only show a user the phone numbers assigned to their site, or at the least hide the Main Company Number from the users.
26 votes -
Add support for filtering calendar to only meetings I'm hosting.
The new RingCentral Video does not support filtering Meetings to only those I'm hosting. The RingCentral Meetings does support this. This makes finding my meetings simple and should be available with RingCentral Video.
3 votes -
Add the ability to search meeting recordings or align the columns by host or date
Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronological order. This would be a very handy feature.
1 vote -
Queue/Group Mailbox Keys
You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?
2 votes -
Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)
An IP phone can be configured to work with RingCentral Meetings Rooms according to this link.https://support.ringcentral.com/article/9576.html?language=en_USBut no so such option appears to be available for those of us who have chosen (or forced) to use RingCentral Video. So now I have to have a Poly Studio X50 and a TC8 Controller for Video Conference. And then a Poly Trio 8800 in the same room for if we want to have a conference call using Audio.
11 votes -
Play announcement "press 1" on call Queue
we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.
42 votes -
Block SMS/Text messages without blocking phone calls from the same number
We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.
11 votes -
"Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold
Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…
9 votes -
Add option to dock the app somewhere on screen.
Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
4 votes -
Don't move page with keyboard when editing a comment
If you go back to edit a prior comment and press Home key to go to the beginning of the comment, the whole page moves, sometimes preventing you from seeing what you're editing. The page shouldn't move with Home, End, PgUp, PgDn, arrow keys, etc., if your focus is within a comment in Edit mode. Please
10 votes
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