1715 results found
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RingCentral App (Integrating Redtail Calendar and Contact Syc)
The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App
Another feature is to sync contacts from Redtail to RingCentral App
4 votes -
Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function
The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…
4 votesGood news: this feature was implemented in early 2025.
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Enable Teams Direct Routing 2.0 in bulk.
We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.
4 votes -
RC for Zendesk - Customizable Ticket Creation Feature
Allow user to customize or auto-assign to the agent who took the call on Zendesk
2 votes -
Multi-UID Support for RingEX ↔ HubSpot Integration
Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.
This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.
1 vote -
Sync Teams Status with RC Status
As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…
32 votes -
RingCentral Video recorded meeting option to download only audio meeting
RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.
3 votes -
Salesforce Transcript
Add a transcript of recording on the Salesforce
4 votes -
fixed icon for RC for HubSpot
Ability to lock RC for HubSpot icon in the desired position.
2 votes -
RC for Hubspot - Call Logs automatically populated in Deals
We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.
1 voteWe are investigating this issue
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RC for Zendesk - Ticket Subject
Ticket subject gets changed back to default after new call is logged
3 votes -
Access to Company Call History from Zapier integrations
When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.
1 vote -
Dynamics
Ability to use the RingCentral account in a different organization
1 voteThis needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?
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Clio integrations w/o browser extension
Ability to integrate the Clio CRM to RingCentral platform without using App Connect to avoid the setup process in the browser extension.
3 votes -
Screenpop on a New browser window or tab | RC for Salesforce
Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).
It would be great if had an option for 'New browser window or tab' to work on Lightning mode.
This way, the screen pop will appear on a new window or tab whenever there's an incoming call.
13 votes -
SMS Feature Integrated to Salesforce
SMS Feature Integrated to Salesforce
-> an option to have the sms feature and all its activities integrated and synced to Salesforce6 votes -
Develop a Process for Automatically Removing Personal Contacts
Hello,
My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).
With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.
My proposal is to add an automation/configuration within RingCentral…
12 votes -
RC for Zapier - API Creating shared contact
They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.
1 vote -
WellSky Personal Care Formerly Clear Care
We currently use Wellsky Personal Care Formerly Clear Care for our client and Care Professional profiles, scheduling and additional needs. In the event of a call off we are attempting to reach out to several care pros at the same time, due to this with the current platform we are having issues with receiving the response back to the original sender. Integrating RingCentral into WellSky would provide a valuable and time saving method to reach our care pros and client needs at the same time.
2 votes -
Scheduled or time-based triggers in Workflow Builder
Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also
3 votesWe are currently in the process of implementing this and hope to have it released in June.
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