1718 results found

1. User Account MAC/Delete at a Future date

   It would be nice if we could set a future date on the Disable User confirmation window, so we can schedule out our MACD's. User will be disabled on X date and time. rather than instantly.

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2. Connectlingua Integration

   Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

   https://www.interactcx.com/connectlingua

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3. Updating the RingCentral App of all users at once Using the auto-update MSI feature for the RingCentral Windows desktop app

   Description:

   We would like to request a feature enhancement for the RingCentral Desktop App MSI installation process.
   Currently, IT administrators must manage updates on a per-user basis, which is time-consuming and inefficient in a server or multi-user environment.

   Requested Feature:
   Enable a centralized auto-update mechanism that allows IT to push updates across all users from the server, without requiring manual intervention for each user individually.

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4. RingCentral App (Integrating Redtail Calendar and Contact Syc)

   The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

   Another feature is to sync contacts from Redtail to RingCentral App

   4 votes

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5. Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function

   The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary from Teams or the RC app into the CRM. Would be awesome if it did it automatically since it can already do notes.

   The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary… more

   4 votes

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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   Good news: this feature was implemented in early 2025.

6. Enable Teams Direct Routing 2.0 in bulk.

   We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

   4 votes

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7. RC for Zendesk - Customizable Ticket Creation Feature

   Allow user to customize or auto-assign to the agent who took the call on Zendesk

   2 votes

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8. Multi-UID Support for RingEX ↔ HubSpot Integration

   Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.

   This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.

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9. Sync Teams Status with RC Status

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

   32 votes

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   Implemented  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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10. RingCentral Video recorded meeting option to download only audio meeting

    RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.

    3 votes

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11. Salesforce Transcript

    Add a transcript of recording on the Salesforce

    4 votes

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12. fixed icon for RC for HubSpot

    Ability to lock RC for HubSpot icon in the desired position.

    2 votes

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13. RC for Hubspot - Call Logs automatically populated in Deals

    We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.

    1 vote

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    Under Review  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    We are investigating this issue

14. RC for Zendesk - Ticket Subject

    Ticket subject gets changed back to default after new call is logged

    3 votes

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15. Access to Company Call History from Zapier integrations

    When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

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16. Dynamics

    Ability to use the RingCentral account in a different organization

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    Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

    This needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?

17. Clio integrations w/o browser extension

    Ability to integrate the Clio CRM to RingCentral platform without using App Connect to avoid the setup process in the browser extension.

    3 votes

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    Needs More Information  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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18. Screenpop on a New browser window or tab | RC for Salesforce

    Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    13 votes

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    4 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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19. SMS Feature Integrated to Salesforce

    SMS Feature Integrated to Salesforce
    -> an option to have the sms feature and all its activities integrated and synced to Salesforce

    6 votes

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20. Develop a Process for Automatically Removing Personal Contacts

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral that will allow you to automatically delete contacts based on certain criteria. Ideally we (or admin) would be able to set up some sort of logic that pushes the contacts out of the contact book as they are no longer applicable. I think this would be a nice feature for customers who maintain their contacts externally but use RC for integrations with the external apps.

    Criteria examples/ideas: If they haven't been contacted in 30 days, How many inbound calls/texts we have from the contact, Status of the contact, etc.

    Please let me know if this is something you find feasible!

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral… more

    12 votes

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