1167 results found
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Feature that will allow their System to send Automated SMS
It will be helpful if we can integrate the SMS service with their internal appointment systems to send automated SMS reminders of their appoitnment
2 votes -
All cases to show on https://support.ringcentral.com/case.html
We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html
4 votes -
click to dial from google sheet with client's address for verification
we need this feature added so we can just dial from google sheet and without going to a different program or software, it will integrate this on rc app and will get all customers' details including their address to easily verify the account
2 votes -
Automatic CRM-to-RingCentral Contact Synchronization for Enhanced Customer Recognition
One groundbreaking feature we propose is the automatic synchronization of new contacts between various CRMs, including Jobber, and RingCentral. This would eliminate the manual process of updating contact databases in multiple platforms, saving time and reducing the risk of human error. More importantly, it would allow for immediate customer recognition when a call comes in, thereby elevating the service experience to a new level of personalization and efficiency.
3 votes -
Adding Google Worspace didnt work
Adding google workspace didnt wok
1 vote -
Acturis Integration
cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.
1 vote -
WINGET exe version
We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.
1 vote -
RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail
A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.
2 votes -
Synchronization of MS Teams Contacts with RingCentral
The integration or synchronization capability between MS Teams contacts and RingCentral's contact management system. This enhancement aims to streamline user access and ensure a consistent and unified contact experience across both platforms.Benefits:Enhanced Efficiency: Users can seamlessly access and manage their MS Teams contacts directly within the RingCentral environment, reducing the need for manual data entry or switching between applications.Improved User Experience: Simplified contact management fosters a more user-friendly experience, facilitating faster communication and collaboration.Consolidated Information: Synchronizing contacts ensures that users have up-to-date information readily available, promoting accuracy and consistency in communication.
1 vote -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
3 votes -
Audio Notification and Desktop Notification in MS Teams systray for SMS
add audio notification for SMS and indicator in MS teams systray
1 vote -
Add new contact, with option to "switch on" in order to share with all other users.
This is similar to the google/microsoft fix, but this would allow for one personal google account be shared with all users, giving them the ability to import all google contacts imediately, for everyone, but then moving forward additional contacts would also be shared when they get added. Nextiva has this feature of sharing contacts company wide when creating new contacts.
2 votes -
Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues
The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…
27 votes -
Directly dialing a phone number link.
When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.
1 vote -
RingCentral Embedded Desktop MS Teams Plugin Call Control
RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.
1 vote -
Agency Zoom as an Integration
Need help to integrate Agency Zoom with Ring Central
2 votes -
Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...
...tensions. Currently Admins can only archive call recordings for all their extensions on their SFTP server while SMS, Fax and Voice messages needs to be done per extension and the customer would like to have this ability as well as an Admin.
7 votes -
Generate a report that shows received and missed calls while the user is on a live call.
Have the system generate a report that shows received and missed calls while the user is on a live call.
3 votes -
MS Teams Embedded APP - Presence Sync
I would like the MS teams presence sync to be available for user level instead of organization wide.
3 votes -
Archiver SFTP scheduling
Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.
4 votes
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