1658 results found
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AI Receptionist Calls posting to Clio via App Connect
I should be able to log AI receptionist calls into Clio using App Connect. Some of us need to have very detailed records of every time a particular client calls, and this would make logging AI receptionist calls infinitely easier.
1 vote -
RingCX for Hubspot that would allow them to log calls that end abruptly
RingCX for Hubspot that would allow them to log calls that end abruptly
They wanted a feature that would allow them to log calls that end abruptly, where the agent is unable to select a disposition to record the call.1 vote -
Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.
Issue:
When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.Requested Enhancement:
Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.6 votes -
Integrate with Odoo
Is there a way that we can add Ringcentral to Odoo without going through the third party (Odoo RingCentral Integration by Serpent Consulting Services Pvt. Ltd.)
1 vote -
Phone Call activity logs in Dynamics
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
We have already completed the following steps from our end:
- Signed in to the RingCentral Integration Console.
- Selected our Dynamics 365 account from the connected integrations list.
- Enabled the Activity Sync toggle under Activity Sync preferences.
- Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
- Set the contact matching preferences for unknown numbers…
1 vote -
All audio sources not working in RingCentral app inside the Citrix
Currently, the Citrix SDK implementation does not allow for playing sound on specific local audio devices in the RingCentral app inside the Citrix environment/plugin. Please consider on adding this feature.
1 vote -
Remove some of the navigation items from the Ring Central for Salesforce Page
Option to remove some of the navigation items from the Ring Central for Salesforce Page but they are locked, since it is a managed application.
2 votes -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
Hubspot Click to SMS in contacts
click to SMS from contacts phone numbers
1 vote -
square
You should add so when a customer want to place a order over the phone AI Rep
1 vote -
Caller ID for Call Queue Pick up members
Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.
4 votes -
Integrate sms with Halo
When a text comes into a specified number, a ticket could be created in Halo PSA. This could be restricted based on customers in Halo perhaps, or some other way to avoid spam tickets. Halo is already integrated with phone calls but not with SMS. Many of our customers text to notify us of issues, and if that generated a ticket it would be great.
1 vote -
RingCentral App connect (attendees)
Ability to remove/ delete attendees in a call Or do not associate attendees at all.
1 voteEva - I would love to better understand what you mean here. Could you post a comment explaining this in more detail. Do you mean add attendees to a call, or does this relate more to the logging of the call?
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Remove nonsense webpage when RC Desktop plugin fails
Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
We have a thousand non-technical users in this position.Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.
We are…
24 votes -
Data synchronization on BigQuery CRM
When I download a file and upload it on my database in BigQuery, the data should synch and have the same format from the original file so that it will copy all the information on my database.
2 votes -
Deals-Based Workflow Actions for RC SMS
Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:
- Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.
Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.
- Personalized Sales SMS - Similarly our…
1 vote -
RingCentral Pop-up modification in Salesforce
Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use
5 votes -
BuilderPrime CRM
Customer wants BuilderPrime to have direct integration with RingCentral. Currently, there's none.
1 vote
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