1420 results found
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RC for Hubspot - Call Logs automatically populated in Deals
We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.
1 voteWe are investigating this issue
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Access to Company Call History from Zapier integrations
When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.
1 vote -
Integration with Smart Funnels Pro
Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/
5 votes -
Jobber integration for App Connect
We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.
We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer…
25 votes -
Dynamics
Ability to use the RingCentral account in a different organization
1 voteThis needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?
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automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
3 votes -
SMS Template in RingCentral for HubSpot
SMS Template in RingCentral for HubSpot
We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.
2 votes -
Too many active phones when using HubSpot
Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.
2 votes -
RC for Zapier - API Creating shared contact
They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.
1 vote -
Integrate Salesforce within the RC App
The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.
SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.
4 votes -
HHA Exchange
HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.
1 vote -
Integration Console - Salesforce connect
Connect the Salesforce to the integration console for enhanced integration features with RingCentral
14 votes -
Leap legal software adapter for App Connect
Please set up connector for Leap Legal Software
2 votes -
Enable AI to become a Chat User
Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…1 vote -
MS Teams deployment confirmation/visibility
Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.
Problem Statement
When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.Requested Enhancement:
Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin…1 vote -
RingCentral for Teams Desktop Plugin integration with Zoho CRM
We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.
If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.
Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?
We have already tried different phone…
1 vote -
Salesforce Automation
Flows in SF Jungo specifically for Automation should be available
1 voteThis idea needs a little more information. Searching for "Jungo" on Google does not reveal what kind of integration or what kind of service you are envisioning here. Can you provide more detail?
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Integrate Asana into Ring Central App Connect
Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.
2 votes -
RC for Google - Meeting feature
Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.
1 vote -
Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work
Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.
1 voteWe love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.
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