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1407 results found

  1. RingCentral audit trail (show more details)

    Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password

    1 vote
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  2. Yardi CRM

    We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…

    1 vote
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  3. RC for Hubspot - Contact List

    Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers

    1 vote
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  4. Integration with Central Reach practice management software

    Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers

    https://centralreach.com/

    1 vote
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  5. New template for Workflow Builder

    auto sms reply to received voice mail. Such as "We have received your voice mail and should be responding within 4 working hours."

    2 votes
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  6. Salesforce Flow Builder

    Option to create a salesforce flow to send a text using Ring Central.

    2 votes
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  7. RC for Zendesk - Customizable Ticket Creation Feature

    Allow user to customize or auto-assign to the agent who took the call on Zendesk

    1 vote
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  8. RingCentral for google webrtc

    Full support of webrtc to RingCentral for Google

    1 vote
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  9. Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    1 vote
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  10. RingCentral for Zapier - AI Transcription

    What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.

    1 vote
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  11. Ability to "Share" voicemails in Teams Embedded App

    In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    5 votes
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  12. RC Automator - Automatic Turn Off Workflow

    I need the RC to automatically shut off and NOT contact customers before or after the hours of 9am to 9pm central time

    2 votes
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  13. Salesforc call center

    Ability to create call center out side RingCentral Salesforce integration

    1 vote
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  14. SMS Automator for IVR

    RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.

    1 vote
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  15. RingCentral Video recorded meeting option to download only audio meeting

    RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.

    2 votes
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  16. RingCentral MVP App Fax Scanning Option

    Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.

    Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.

    1 vote
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  17. Archiver - SMS Content

    Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?

    2 votes
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  18. RC for Zendesk - Ticket Subject

    Ticket subject gets changed back to default after new call is logged

    3 votes
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  19. MS Teasm token expiration

    Ability to control the token expiration in MS Teams. within RC admin.

    1 vote
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  20. Redtail to be supported through Mircosoft Exchange

    1 vote
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