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1413 results found

  1. RingCentral Video recorded meeting option to download only audio meeting

    RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.

    2 votes
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  2. RingCentral MVP App Fax Scanning Option

    Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.

    Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.

    1 vote
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  3. Archiver - SMS Content

    Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?

    2 votes
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  4. RC for Zendesk - Ticket Subject

    Ticket subject gets changed back to default after new call is logged

    3 votes
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  5. MS Teasm token expiration

    Ability to control the token expiration in MS Teams. within RC admin.

    1 vote
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  6. Redtail to be supported through Mircosoft Exchange

    1 vote
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  7. Sync contacts through Global Directory on RC for MS Teams EA

    Support admin-based setup for the External Contact Service.

    1 vote
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  8. Group text capability in Dynamics 365

    In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    2 votes
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  9. Sync External Shared Contacts on the Mobile/Desktop App _ BT Account

    Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.

    1 vote
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  10. App connect customize disposition

    Ability to customize disposition using App connect

    1 vote
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  11. RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup

    Customer is looking for this feature which, he is claiming that it was existing before.

    Issue : RingCentral Outbound Click to Dial via URL is Broken

    Steps to replicate :
    1. He opens command prompt or the RUN black box.
    2. He submitted URL link that will dial out, together with the extension number users would like to reach.
    3. Example : tel://8005958110,,2,,60128#,1
    4. It should dial via the RingCentral MVP App and it should connected to the correct extension.

    1 vote
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  12. Zapier ringout

    Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.

    1 vote
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  13. RC for Zapier - RingOut API to RC App calls

    Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App

    1 vote
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  14. Toggle to enable the SMS logs on Salesforce to log in as a chat and not as a conversation

    1 vote
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  15. Ability to generate reports to show purchased calling credit charges for the entire year

    • can i get a report of call credits being used
    • can i get logs going back 12 months with the calling credit used
    • looking for total usage that takes up the call credits
    • essentially when we are invoiced for another call credit package at $20 we need to know what sites used the credits to bill them accordingly
    1 vote
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  16. Ability to access email on the app

    Ability to access email on the app

    1 vote
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  17. RC for Teams - Notification Badge

    Need to disable the syncing of Notification badge for RC Chatbot in Teams Chat and RC Plugin for Teams (Embedded App) for new SMS.

    1 vote
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  18. time based workflow builder

    Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also

    1 vote
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  19. RC for Hubspot workflow for Calls and Contacts creation

    Hubspot workflow doesn't include Calls, only SMS. New contacts are automatically being created in HubSpot when someone calls or texts that is not an existing contact in HubSpot. We want this feature turned OFF. Is it possible to send attachments with an SMS in the RingCentral for HubSpot extension?

    2 votes
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  20. RC for Teams installer

    Hello,
    I'm trying to install the RingCentral for Teams Desktop Plugin for about 80 users (I'm a RingCentral Partner). I see that there's an EXE and an MSI for IT, but the MSI says "Non Auto Update." Can I deploy the EXE Silently since that auto-updates? If so, how?

    Or can I add a switch to the MSI to allow it to auto-update?

    2 votes
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