1658 results found
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RingCentral for Salesforce - Marking the Required option for Call Logging field
We have installed the RingCentral for Salesforce app. When using RingCentral in Salesforce, is it possible to make any of the fields required on the web phone layout shown in the attached screenshot?
We know how to modify this layout by adding and removing fields , but it appears that we cannot mark any of the fields as required.
Could you please let us know whether it is possible to make fields required, or if this functionality does not exist yet?
1 vote -
The HUD functionality available in CRM integrations such as Salesforce or HubSpot
Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.
Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App
2 votes -
Enable 'Task' features from Hubspot to the native integrations
Enable 'Task' features from Hubspot to the native integrations
-allow schedule calls, emails, and general to-dos linked to contacts, companies, or deals1 vote -
SSO certificate
Ability to delete / remove the certificate on RC side by not going to Azure
1 vote -
Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites
Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.
In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.
Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.
Benefit / Business Justification:
- Improves user efficiency and contact accessibility.
- Provides…3 votes -
Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact
Use case:
Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already…16 votes -
SCIM Email Mapping
They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM
3 votes -
Smartmoving
We would like to integrate RingCentral into our Smartmoving CRM app.
1 vote -
Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations
Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls
2 votes -
HubSpot SMS workflow automation to reflect in Hubspot
Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.
Inquiry related to:
https://jira.ringcentral.com/browse/RCINT-464693 votes -
Optimize Memory Usage
Looking for where he could toggle off the new ‘Optimize Memory Usage’ option for account wide. Account wide settings for admin.
2 votes -
Stop RingCentral Cards within MS Teams
Starting last Friday, my users are getting ANNOYING “cards” EVERY day!
Using the Teams plugin. These unsolicited “cards” need to stop. Whoever thought this was a good idea to force this onto customers should be fired.
This triggers the notification indicator on the app and the taskbar. People are non-stop complaining ever since this was forced onto us.
How do we make this stop?!?! It’s happening EVERY day
These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user…
2 votes -
Ability to disable Chat bots within MS Teams
We dont' install bots on teams and we actively avoid AI nonsense.
These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user lists all Calls in it, you can see one of these entries in the screenshot I provided. Absolutely nothing has changed on our platform from our end, yet this problem started last Friday. This was a change RC implemented to their bot.However, there was a "block Bot" option from the Chat User list (check 3rd…
1 vote -
hold music should continue where it was left
when the caller is put on hold the custom hold music will play and after you unhold and hold the caller again, the hold music should continue where it was left it should not start from the beginning.
4 votes -
Remove the RingCentral notification from the Teams app activities channel
The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.
3 votes -
Native HubSpot integration 2 pop up calling window
To have an option to select only HubSpot or RC Calling windows to show up on the Native HubSpot integration platform
1 vote -
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
3 votes -
Google Workspace for Firefox
Able to use the Google Workspace Add-in for Firefox browser and Mobile Devices
1 vote -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup1 vote -
Enable automatic time entry creation on the Activities tab for the RingCentral–Clio integration.
Currently, call logs from RingCentral do not generate time entries in the Activities tab. This prevents users from billing or tracking time directly from logged calls. In the Communications tab, users must manually add or edit time entries.
Requested Enhancement:
Automatically generate a time entry in Clio’s Activities tab for every inbound and outbound RingCentral call.Time entries should include:
Date
Start and end time
Duration
Description (e.g., “Phone call with client via RingCentral”)
1 vote
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