Settings and activity

243 results found

1. Have the option to switch access for Analytics reports for call queue managers and normal members

   13 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

2. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

3. Need option to schedule reports in Business Analytics with PDF

   78 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

4. Include "Microphone" and "Speaker" in MOS call card for phone calls

   15 votes

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   1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

5. Add physical addresses to reports as a tab

   12 votes

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

6. Abandoned Call Tracking Feature

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   53 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

7. reports in modern formats .xlsx

   7 votes

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   2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

8. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   45 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

9. Analytics should not states calls are missed when it was answered

   6 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

10. Allow all users to use texting system with the company phone number

    26 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

11. When the main company number was dialed it will ring first before the company greeting will be played.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024

12. Caller ID to External Number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024

13. User Role Permission: Access to User List only

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024

14. Change Schedule for entire user call queue, user extension and company schedule

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 28, 2024

15. Call Queue After Hours - Rotating schedule

    6 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 24, 2024

16. After Hours On-Call Rotation - Rotate Queue by week

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 24, 2024

17. Sync Zoho Contacts into RingCentral App

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 24, 2024

18. Allow Use of any Number as Caller ID by Any User from Any Site

    40 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 23, 2024

19. Caller ID name support on mobile numbers

    92 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 20, 2024

20. Print to fax on mac

    10 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 20, 2024