Settings and activity

297 results found

1. Pre-recorded message to leave customers when calling out!

   36 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 24, 2024

2. If there is possibility to have separate option tab for caller who , missed calls Hang up ,missed calls Left voicemail, missed calls.

   15 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 24, 2024

3. Mute incoming call notifications while currently on a call

   577 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio
   Mark supported this idea  ·  Jun 24, 2024

4. Prioritize the current call over incoming calls

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 24, 2024

5. Analytics - ability to add calls routed to message only extension or announcement only extension.

   41 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 13, 2024

6. TEXT MESSAGE SMS NUMBER WE SENT FROM

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   46 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

   Mark supported this idea  ·  Jun 11, 2024

7. Analytics regarding Text Messaging/SMS

   43 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 10, 2024

8. Custom Ringtones/Notifications for RingCentral Desktop

   9 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 6, 2024

9. transfer the IVR calls to external numbers

   5 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 5, 2024

10. Added ring on IVR menu greetings

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 4, 2024

11. Missed calls to queue showing up as "Answered Elsewhere"

    50 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

12. Audible alerts for extended queue times or queue volume

    10 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

13. More information on abandoned calls within live reports

    20 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

14. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

15. Have the option to switch access for Analytics reports for call queue managers and normal members

    13 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

16. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

17. Need option to schedule reports in Business Analytics with PDF

    78 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded
    Mark supported this idea  ·  Jun 3, 2024

18. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

19. Add physical addresses to reports as a tab

    12 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

20. Abandoned Call Tracking Feature

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    69 votes

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    11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024