Settings and activity

94 results found

1. Ability for agent to place conference call on hold

   6 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Jul 29, 2021

2. Block Robcalls on Company numbers

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Feb 7, 2023

3. MMS for RingCentral for Salesforce app

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Feb 2, 2023

4. RCV Room Connector

   8 votes

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   Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

5. Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Jul 23, 2020

6. Suppress deleted call queue members from Call queue analytics

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Sep 5, 2023

7. Speech enabled Auto-Attendant for RC Office

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Oct 7, 2020

8. RCV Breakout Rooms

   10 votes

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   Implemented  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

9. Webinar Support for RCV

   10 votes

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   Implemented  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

10. Remove Missed call tracking for a Call Queue call.

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Jul 8, 2020

11. Enable a true DND presence sync

    161 votes

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    15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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    Rollin commented  ·  Jul 23, 2020  ·  Edit…  ·  Delete…

    Edward Jones is requesting a new feature enhancement that when a user on any device (Soft apps (RCApp, RC Phone, Mobile, Web) or Hard Phone) puts themselves in DND that this status is shown across all devices/endpoints.

    Save Submitting...

12. Add ability of the new Group Voice Mail capability to include Call Queues

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Apr 26, 2021

13. Allow newly added trackers to be run against pre-existing recorded calls

    21 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Dec 12, 2023

14. French Canadian language support

    26 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

15. Adding RingSense Dashboard to drive adoption and insight

    53 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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16. Extend Delegate Line Group functionality to the RC App (Desktop and mobile)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Display the name of the called party when adding coworkers to your call flow or when forwarding all calls

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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18. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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19. Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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20. Cordless Phone participation in Shared Lines (branched off of Shared Line/RingGroups line item)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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